Speed Post Singaporefalse information on tracking status

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a verified customer
Verified customer

On 21/1/13 we were looking at the tracking status of our parcels from Korea. We were expecting 3 parcels from Korea. Shockingly, we realised that they eventually put in "Failed delivery - No such company at the address". This is a shopping centre and yet they can put it as such comment. We waited the whole day and tried calling SpeedPost, the customer service staffs are horrible. They seem like not understanding us. They kept saying wrong address. I told them that the address and company name is stated clearly at the 1st level reception area. How can such info be written on the tracking status?

They promised to deliver on 23/1/13 but never instead made us waited the whole day. We were mad and asked them and they promised to deliver on 24/1/13 but never deliver again. They put in the same status. When I called them, they told me to collect by ourselves or else you wait till Saturday 26/1/13.

Is Speed Post trying to save cost and give false info on the tracking status? Or are the staffs dishonest ? We have the telephone number yet they didn't call when they can't find the address. Please tell me what is called "SpeedPost"? Should it be that slow and inefficient! If you are unable to deliver then please don't take the job, tell all customers to go to your centre to collect.

false information on tracking status

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