Souq.comiphone 7 plus 256gb with ean, 2724336886791 bought via souq not working I want souq to replace by its own

I bought iPhone 7plus 256GB with EAN2724336886791 on 10 june 2019 from souq ksa, but it stopped working suddenly, no fall or damage, giving some software issues,
I contacted souq with complain number Re: [#[protected]], they asked me to contact arab computers..
Arab computers in jeddah, I lives in abha.
And arab computers says take appointment and submit mobile in centre, by hand or courier..
But its difficult for me, to courier without some security
I trust souq, I want them to collect and solve the problem by there own, and replace my mobile.
I bought for 2600 SR. Its not a small amount
I don't have any one to go for me, and can't travel alone.
Kindly help in this regard.
Souq should collect my mobile and replace from arab computers by there own responsibility.
I uploaded the screeshot also..
Waiting for reply.

Oct 02, 2019

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