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Soufeel Jewellery
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Soufeel Jewellery
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www.soufeel.com
www.soufeel.com

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4.3 334 Reviews

Soufeel Jewellery Complaints Summary

47 Resolved
57 Unresolved
Our verdict: Dealing with Soufeel Jewellery, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Soufeel Jewellery reviews & complaints 110

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H
1:47 pm EST

Soufeel Jewellery item delivery

Hi I have called many times regarding my package that I have not received yet. My package order number is [protected]. The Postal Service said that they have sent it back to you guys but I have not received any kind of help in this situation. I have not received a refund and have still been charged for the item. This is very discouraging as a customer, for the customer service is very poor and has not been available at any time to help me. Please contact me back for this was a very expensive item and I would really like some assistance. It is concerning and I am not wanting to buy anything else in the future due to this bad customer service.

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J
1:55 pm EST

Soufeel Jewellery 2 of iphone 6 cases

I have ordered 2 of the iPhone 6 cases on December 14, 2018 and due to the difficulty of the phone sizes they have its hard to understand what sizes are which. I emailed twice to see if I am able to size it up to an iPhone 6s but they said I wasn't able to due to personal reasons which I believe is stupid and I should be able to return and get the right size if not could I at least get my money back. Because Im not going to buy knew [censored]in cases and waste more money if I was unable to exchange them for the right size and your company just takes the money like nothing like either let me exchange them for the right size or give me my damn money back.

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J
9:28 am EST

Soufeel Jewellery damaged goods

I have emailed numerous times about the fact they sent my order damaged, it looks as though the person making it just couldn't be bothered and sent it as is, half of the image on my charm is broke off and I want a replacement! It is ridiculous the customer service is useless. Will never buy again! Have used business before so they will lose a valued customer I will also tell everyone not to bother using this company as they obviously do not care about their customers.

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3:18 pm EST

Soufeel Jewellery engraved necklace with picture

Orden #[protected] its been about a month. Note able to speak with anyone after numerous attempts and emails sent. I would like my product or a full refund. This IS FRAUD. I DONT HAVE MONEY TO JUST GIVE AWAY!
Im very disappointed because it was a suprise forma my daughter.
Very quick to tale my money bit no further contact IS able to be made to resolver issue.

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J
2:21 pm EST

Soufeel Jewellery photo heart engraved necklace

I ordered a necklace ordered a necklace on soufeel about 3 weeks ago and it still hasn't came they charged the money and I never got it . It told me it would be here in 5-8 business days they charged me for $7.99 for shipping and $1.99 for shipping and insurance and $19.95 for the actual jewelry and I never got what I paid for I check every day on the order number nothing changes and I tried calling various times and they never pick up

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A
7:13 pm EST

Soufeel Jewellery suspended order

High I ordered 18th December and I was told it was being made and being delivered 19th January but now it says order suspended but you have taken the money out my bank ? I didn't want to cancel it but you have and took my money? I'm finding it hard to even speak with some one to resolve this issue can you please contact me ASAP and let me know what's going on as I have had enough frankly

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J
2:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Soufeel Jewellery service/product not received with no reply of website!

I have contacted soufeel on a number occasions with no reply I placed my order on 29th noveneber and have still not recived it I have also had no reply what so ever!
My order number is
[protected]

My address is
73 moorcroft road
M230np

On the website it says overall I should of recived my order within 11 days I subited a complaint ticket on there website 3 times and each time being told I would recive a reply within 48 hours.. I have yet to receive any reply!

I am extremely dsgusted with the service
This was suppose to be my 3 year old daughters Christmas present to give to her dad.!

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JFztdyfhcufucuguf

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D
2:13 pm EST

Soufeel Jewellery engraved wallet

I ordered this product in November and after 2 weeks of waiting for it to be sent i contacted ye only to be told that it had to be remade, i then told ye that this was a gift from my 11 yr old son for his dad who he saved to pay for my item is in transit since 13 Dec its now 23rd Dec i was promised it would be here on time for xmas but its not going to be im disgusted no one is replying to me only get automated reply to emails i have rang you twice no one there i have left messages no one rings back so i have to tell my devastated son that he cannot give the gift he chose and paid for to his dad on christmas day I will never ever ever buy another thing from ye and i promise i will make sure people know about your scam

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B
3:29 pm EST

Soufeel Jewellery picture watch and wooden etched watch

I have reached out multiple times. I ordered 12-9-18 my money was taken 12-11-18. I have YET to receive my package, an email saying the shipment was sent or a TRACKING NUMBER! I have called multiple times, left multiple messages and now I am MAD! Give me my items w/ expedition or a FULL REFUND! NO.[protected] my number is(616) 291-2555 email Briah.[protected]@gmail.com.

Briah Hight

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1:32 am EST

Soufeel Jewellery order/customer service

OrderNumder #[protected] A purchase was made on November 23 by my daughter as a birthday gift to me and it makes no sense my order has not arrived yet. I have reached out to customer support by phone and writing and no responses this is very bad business and very unprofessional, I will not recommend you or ever do business with you again...Very unhappy customer😡😡😡

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J
4:54 pm EDT

Soufeel Jewellery shipping

One star ha there isn't an option for zero stars? Warning stop don't shop with soulfeel jewelry unless you want to wait three weeks for your items. I purchased a ring and watch from here and my order still says processing a whole week later. It says 3-5 business days and still say processing not shipped not delivered but processing. When you call the supervisor is extremely rude and does nothing to help you out or apologize for the inconvenience. I would definitely not recommend anyone shopping on this website. Go to jewlr or another engraved place like in the mall.

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Sahar Yusufzai
, US
May 15, 2019 3:25 pm EDT

Hi! Can you please give me the contact information? Everytime I call it says it’s busy, was there another number you contacted ? Thanks

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D
11:42 pm EDT

Soufeel Jewellery service

I ordered a product on September 27th paid for 3-5 days shipping it is now October 25th 2018 and I found out that for the order to be collected I need to pay more money at customs to get the item I've paid for thru soufeel. I have been in contact with soufeel for almost 2 weeks no one has helped and I have requested a full refund many times and continued to be ignored. Soufeel. has stolen my monies and is a fake company.

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12:02 pm EDT

Soufeel Jewellery order3020293602

Hello, I have ordered something 3 weeks ago and paid extra for delievery between 5-8 working days. It still hasn't came and I haven't had a response from the team. This is unacceptable as I need it next week for a funeral present. I am furious as I paid 12 pound extra so it came on time and no one is responding, I either want my item to arrive before Friday 12 October or a full refund as this is a gift that's needed for then. I have spent 68 pound on this so it's not something cheap. I'll be looking forward to a response as soon as possible.

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D
9:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Soufeel Jewellery won't give my money back for a return.

I made a return and can't get my money back. I can't get anyone on the phone to talk about this problem. I've sent several emails and this problem is not being resolved. I have all paperwork, tracking numbers, emails and sku#s for each charm I returned. I will not stop till I get my money back. I will report to B.B. B and other place I can't till this problem is resolved and an apology is made. Sincerely, Doreen Wieck [protected]

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A
10:51 pm EDT

Soufeel Jewellery name necklace

I ordered a necklace that says "jet" 4 days ago & haven't gotten an email confirming my transaction. It charged my phone but never notified me about anything. I clicked the "track my order" & put in my email but it says an order using that address doesn't exist. I'm worried & I hope this isn't a scam. It made me fill out a survey so I did. It even said the purchase went through & finished completely but it never sent me an email. I DMed the company on Instagram & they said to get with customer service so I hope this can be resolved.

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A
Angie Yarberry
, US
Oct 23, 2018 3:41 am EDT

I just posted a bit ago on their Facebook page and they gave me "cs@soufeel.com for their customer service. I had told them I needed confirmation because I wanted to know more than just the money came out of my bank account. Hope this helps!

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M
8:19 pm EDT

Soufeel Jewellery unisex couple custom photo watch 40mm/1.57in diameter case (not receive after 14 days of payment)

I place my order on 17 July 2018 to purchase Unisex Couple Custom Photo Watch 40mm/1.57in Diameter Case, order no: #[protected]
and payment made. As according to the order statement, item will be shipped in 8-10 business day. No initiative from your company to have courtesy to inform customer that item delivery is delayed because you guys are remaking it. When I track my order it is still under processing! not even been shipped out (today is 2 weeks after order is placed) I demand for an explanation and this is not acceptable at all!

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A
2:49 pm EDT

Soufeel Jewellery necklace

I brought a necklace two weeks ago that's said "Sergeline" on it and I never got it, I called and called, and you guys kept on saying leave a message which I did and my girl's birthday was yesterday I couldn't give her what she wanted. So I need to know when I am going to receive the stuff that I paid for because I need to give it to my girl by Monday

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7:55 am EDT

Soufeel Jewellery personalized name necklace

I ordered a gold personalized name necklace on may 14th 2018 and it is now June 2nd 2018. I was informed my order would be here in 10-15 days but it still has not came in. If I do not get my order in the next five days I want a refund for my money. I am very disappointed with your company. If I do not get my item or money back I will file a report to have your company shut down. Thank you.

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A
11:28 am EDT

Soufeel Jewellery earrings

Hi,
I bought some earrings yesterday 3/28/18 and received an email that I didn't finish my order that I should go back and complete my order. I was also given 5% off if I complete the order. I went back and completed the order but won't let me use my 5% off. I just checked my bank account and realized that both others went through. I need you to cancel one order and apply my 5% off one the order. Thank you. My name is Regina Opara. Email [protected]@yahoo.com

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4:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Soufeel Jewellery heart personalised engravable photo locket necklace rose gold plated 925 sterling silver

I placed my order over 2 weeks ago now for mother's day and it still hasn't come. I haven't had a confirmation email about it and when I type in my email address to track it is says there is nothing to track but you have taken the money out of my bank for it so the order must have gone threw. Also when I try logging in to my account it says that my account has been disabled which is strange.
Could you please let me know where it is or refund me as I'm very upset because this was a present for my mum.

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Soufeel Jewellery Customer Reviews Overview

Soufeel (soufeel.com) is a renowned online retailer that specializes in personalized jewelry and accessories. With a wide range of customizable options, Soufeel has gained a reputation for providing high-quality products that cater to individual tastes and preferences. As an authoritative reviews website, we have analyzed numerous customer reviews to provide you with an overview of Soufeel's offerings.

One of the most prominent positive points highlighted by customers is the exceptional quality of Soufeel's products. Customers have expressed their satisfaction with the durability and craftsmanship of the jewelry, stating that it exceeds their expectations. The materials used, such as sterling silver and Swarovski crystals, contribute to the overall appeal and longevity of the products.

Another aspect that customers appreciate is the extensive selection of designs available on Soufeel's website. From personalized name necklaces to birthstone rings, customers have found a wide variety of options to suit their personal style. The ability to customize these pieces further adds to the appeal, allowing customers to create unique and meaningful jewelry.

Soufeel's customer service has also received positive feedback from shoppers. Customers have praised the company's responsiveness and willingness to address any concerns or issues promptly. The efficient handling of inquiries and the overall helpfulness of the customer service team have left a positive impression on many customers.

Furthermore, Soufeel's competitive pricing has been commended by customers. Despite offering high-quality products, the company manages to keep its prices affordable, making personalized jewelry accessible to a wider audience. Frequent promotions and discounts also contribute to the affordability factor, allowing customers to enjoy even greater value for their money.

In conclusion, Soufeel (soufeel.com) has garnered positive reviews for its exceptional product quality, extensive design options, excellent customer service, and competitive pricing. With a focus on personalized jewelry and accessories, Soufeel continues to impress customers with its commitment to delivering unique and meaningful pieces. Whether you're looking for a special gift or a personal treat, Soufeel is a reliable online retailer that offers a delightful shopping experience.

Soufeel Jewellery In-depth Review

In summary, Soufeel Jewellery offers a user-friendly website with a diverse range of jewelry products that are both high in quality and affordable. Their customization services are a standout feature, providing a personal touch to the shopping experience. While there are areas for improvement, overall, Soufeel presents a compelling option for jewelry shoppers looking for unique pieces.

Website Navigation and User Experience

  1. Ease of Use: Website is simple to navigate, categories well-organized, making finding specific items easy.
  2. Design and Layout: Clean design, with a modern feel. Visuals of jewelry are appealing.
  3. Mobile Responsiveness: Site works well on mobile devices, important for shopping on-the-go.

Product Range and Selection

  1. Variety of Jewelry Offerings: Wide selection, including rings, bracelets, and necklaces.
  2. Customization Options: Many products can be personalized, which is a big plus.
  3. New Arrivals and Trends: Regular updates with new items reflecting current trends.

Product Quality and Craftsmanship

  1. Material Quality: Jewelry seems to be made from high-quality materials.
  2. Durability and Finish: Products have a durable finish, important for longevity.
  3. Authenticity of Gemstones and Metals: Descriptions suggest authentic materials, though independent verification would be better.

Pricing and Value for Money

  1. Price Range and Affordability: Prices are reasonable, offering good value for the quality provided.
  2. Comparison with Competitor Pricing: Soufeel's prices are competitive within the market.
  3. Discounts and Promotions: Occasional discounts and promotions are available, which is great for savings.

Customization Services

  1. Personalization Options: Engraving and photo charms are popular choices for personalization.
  2. Ease of Customizing Products: Customizing products is straightforward on the website.
  3. Quality of Custom Work: Custom pieces are well-received, indicating high-quality work.

Ordering Process

  1. Checkout Experience: Checkout is streamlined and user-friendly.
  2. Payment Options: Multiple payment methods are accepted, which is convenient.
  3. Order Confirmation and Tracking: Order confirmation is prompt, and tracking is provided.

Shipping and Delivery

  1. Shipping Options and Costs: Various shipping options available, though costs can be high for faster delivery.
  2. Packaging Quality: Items are well-packaged, ensuring they arrive in good condition.
  3. Timeliness of Delivery: Delivery times are generally as stated, though occasional delays occur.

Customer Service

  1. Responsiveness and Helpfulness: Customer service is responsive and helpful with inquiries and issues.
  2. Return and Exchange Policies: Clear policies in place, though some customers report difficulties with returns.
  3. Customer Reviews and Testimonials: Mixed reviews, with many positive but some negative experiences noted.

Social Proof and Reputation

  1. Online Ratings and Reviews: Generally positive ratings across various platforms.
  2. Presence on Social Media: Active on social media, engaging with customers and showcasing products.
  3. Industry Awards and Recognition: No specific awards mentioned, but overall good reputation.

Environmental and Ethical Considerations

  1. Sustainability Practices: Information on sustainability is limited, could be more transparent.
  2. Ethical Sourcing of Materials: Claims of ethical sourcing, but more details would be reassuring.
  3. Corporate Social Responsibility Initiatives: CSR initiatives are not prominently featured, could be improved.

Loyalty Programs and Incentives

  1. Membership Benefits: Benefits for members are available, encouraging repeat business.
  2. Referral Programs: Referral program in place, rewarding customers for bringing in new shoppers.
  3. Exclusive Offers for Repeat Customers: Repeat customers receive exclusive offers, which is a nice touch.

Security and Privacy

  1. Website Security Features: Site appears secure with standard encryption in place.
  2. Privacy Policy: Privacy policy is comprehensive, protecting customer data.
  3. Data Protection Measures: Measures to protect customer data are taken seriously.

Overall Satisfaction and Recommendations

  1. Summary of Pros and Cons: Pros include a wide range of products, customization options, and competitive pricing. Cons are occasional delivery delays and limited information on sustainability.
  2. Comparison with Similar Brands: Soufeel holds its own against similar brands, especially in customization services.
  3. Final Verdict and Recommendations for Potential Buyers: Soufeel is recommended for those seeking personalized jewelry at a good price point, though buyers should be aware of potential delivery delays and seek more information on the company's ethical practices.
How to file a complaint about Soufeel Jewellery?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Soufeel Jewellery in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Soufeel Jewellery. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
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Ensure you follow these steps to effectively file a complaint against Soufeel Jewellery on ComplaintsBoard.com.

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Contact Soufeel Jewellery customer service

Phone number

+1 (844) 869-1500

Website

www.soufeel.com

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