CB Fashion Tech Sorel Wrong order received/ did not accommodate

Sorel review: Wrong order received/ did not accommodate

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10:55 pm EST
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I placed an order for a pair of size 13 youth boots on sale. I received womens size 12 boots- clearly not my order. I tried using the chat option on the site, but kept getting routed to others due to not having the time to sit and stare at my phone waiting on their reply. I was frustrated that I received the wrong order and my item was now sold out of my size. The chat team did make it seem as though as long as I was logged onto the website, they could accommodate my request- finding an alternate option while not spending more than my original order. Getting frustrated with the process, I decided to stop the chat and call customer service. When walking through everything with the agent, she said that would not be the case and she would need to speak to her manager. After several minutes, she came back with a strong “no” from him. When I asked to speak directly to him she said he was busy. She was very kind and understandable. So much so that I asked to leave my number for a call back and she said honestly, he probably won’t call you back. I honestly can’t believe that after I received the wrong order, something that was not my error, and I was not accommodated in anyway at all. This is the worst customer service I have ever received. They lost my sale because of it.

Desired outcome: Order an alternate sale option boot and accommodate the sale price of my original order.


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