Minato-ku, New York
Japan - 108-0075
2235 Shepard Avenue East, Suite 700, Toronto, ON M2J 5C2
I purchased a PSP for my son on his birthday in November. Shortly after he started playing it, some "pixelation" occured in the top right hand corner. It spread, and lines appeared, until it could no longer be used. In March, I finally sent it in for repair/replacement. It comes with a one-year warranty. I was told by the service centre that it must have been dropped, sat on, or otherwise misused. I told them that had not happened (because it hadn't).
I was told that the only way a screen could be "cracked, " is if it was misused. She gave me a couple of number to call which I did. I spoke to three people who all said that if the service centre believes it was misused, it was misused, regardless of what I, the customer, say.
So if I want it back repaired, I have to pay $79 to get an out of warranty replacement. I guess I'll do that but I sure don't appreciate being called a liar by the company I'm giving my money to.
We bought a brand new Sony Ericson T700 from Cellucom Bahrain branch, three months ago. As all knows Cellucom was a reputed company in Middle East so why to doubt. After 10 days of usage we recognised that the ringer is not working, we submitted to Cellucom Service Centre in Bahrain for repairs and they forwarded it to Dubai. When we were tracking the status there was no proper response, and after 1.5 months we came to know that Cellucom closed all Middle East divisions. They returned our mobile, thanks GOD, through a delivery boy but unrepaired. We asked now what and they replied we need to get it repaired in a private centre with our own expenses.
I cannot believe this for a reputed brand like Sony we will have this results...
Is SONY reading this??? Are they cared about their reputation???
We bought a 50' inch Sony Wega from PC Richards with the extended warrenty about 3 years ago. For some reason the tv would turn off by itself, then wouldn't turn on at all. We noticed these red lights blinking on the front panel. We called service and got an appointment for 3 days later. I had to wait home between 9 and 1 for him to come. He gets here and replaces the bulb while telling me that 4 blinking lights usually means it's the blower fan and 3 blinking lights is the bulb.. Sony was smart enough to come up with the bright idea to trouble shoot using red lights. Now if PC Richards were half as intellegent, they'd ask how many lights were blinking before they came and wasted their time and the customers. Needless to say, it was the blower fan that they do not stock!!! Now I have to wait a week for the part and probably 3 days for another appointment and yet wait home again till they get here. Not to mention the fact that we can not use our tv. What a joke!!! How do you not stock parts for a Sony? It's not like we bought a Coby or something!!! I will never buy another tv or anything else from PC Richards again!!!
DO NOT PURCHASE A SONY PRODUCT AS WE WILL NEVER BUY AGAIN OUR TV IS JUST 3 YEARS OLD AND COST £1500.00 AND HAVING TO FORK OUT FOR A LAMP WHEN IT WAS 12 MONTHS OLD AT A COST OF £250.00 AND NOW THE OPTICAL BLOCK HAS GONE SONY WILL DO NOTHING TO HELP!!!THE COST OF A OPTICAL BLOCK AND FITTING RANGES FROM £600.00 TO £900.00 SO A NEW TV IT IS AND DEFINATELY NOT SONY... THEY ARE WELL AWARE OF THIS FAULT AND DO NOTHING TO ACCEPT OR HELP CUSTOMERS WHO BELIEVED THEY WERE BUYING A QUALITY WELL KNOWN BRAND...
Simply put I was a victim of Conns. I purchased a television late Friday night (2/27) but against my better judgment. I was lured in by the great deal and a limited number in stock; I felt I had to take advantage immediately. (I felt uneasy about the purchase but it really was a good deal for a 1080p 32in) Well my job and family keeps me busy (son's 3rd birthday on the 27th and the party on Sunday), so I failed to open the box until Saturday night and actually turned the TV on Sunday night. Well to my surprise the picture was terrible so I contacted my cousin, proclaimed expert in electronics and cars. He was shocked at the fact the merchandise was defective because he has the same TV only bigger and considers it a great product. Listen, defective merchandise happens and I believe that Sony is a great company but Conns is not. After this discovery I took the television back to Conns but was told that there is nothing they could do because they were out of stock and it has to be returned within 24 hours for a fast resolution. Then if I just returned the product they would charge me a restocking fee at 15%! Oh, I forgot about the great offer they made, I can upgrade to fix the probably but I would have to pay the difference of the price! Well to say the least I am upset. I have to wait on their so-called service department to come to my home to ATTEMPT to repair something that’s supposed to be new. So now I am basically being forced to pay for something that I can not use and then depend on these repair guys to fix something that the maker obviously got wrong. For all of you out there I have a 32in paper weight in my home! The gentleman who originally helped me in the store seemed very concerned and disappointed, but his managers were not. You would think that Conns would at least attempt to contact another Conns in the area to retrieve another TV but that didn’t even cross their minds. Now hear comes the kicker, I got word while in the store that one of the managers actually had the last one in stock reserved for her in the back of the store. WOW! I know that they have a right to purchase items like any other consumer but that sucks! I am more than disappointed with Conns and would suggest severe caution when dealing with Conns. I am going to annoy every person within the Conns organization which may accomplish zero but at least I will feel better.
Sony-Service in The Netherlands shows that SONY doesn't care of us, despite using business-class laptops assured with "on-site" guarantee pack, as you'll see in my recent experience I have (still not solved) described below.
On 2nd December 2008 I claimed a failure on the FAN of my VGN-SZ4 laptop. Despite the "on-site next business day" guarantee pack I have, after one week, on 9th December2008, a mechanic came to fix it, and he broke the hard-drive flatband while working brutal and fast that he lost 2 screws down!
(the description of the failures are also shown by the report of the service subcontractor and attached here).
Next, after several calls in the begining of the year, and while I was writing a first post about sony-service (available http://club.vaio.sony.co.uk/clubvaio/gb/en/forum/viewthread?thread=60295), I received the repaired laptop on 21st January.
Unfortunately, another problem arised: the laptop turns-off by itself while you work on it!
After I reseted my laptop to the factory-default settings by using recovery, I have a fresh VISTA without any personal software on it, and if you do the "benchmark" to find out the rating index, the laptop turns off any time you try it!
You can see it in this movie: http://www.cristomatics.eu/papers/SONY_VGN_SZ4_failure.mov.
After many calls at Sony service Nederland, discussions where I never got a supervisor on the phone, just an "Alex" trying to listen to my claim and my frustration without doing anything fast. For example I was waiting for 12 days (Jan29th-Feb10th) to get a pickup (empty) box via DHL in order to put in and send my laptop to a repair-centre (from The Netherlands to France).
Now, I finally have news: the repair-centre was very prompt and Friday 13th sent me a repair-report (as attached), where another surprise: they reports that my FAN is broken, optical-drive, Wireless button, are broken (see atachment). In addition, they also state that the "broken" parts they found are out-of-guarantee and they charge me!? (I mention that my laptop is covered in guarantee for another 1.5 years). However, I let you judge (by looking at the movie with self-reset behaviour) if any of the reported parts could produce this effect!
BTW. The hardware test program passes all the components (including optical-drive), and the FAN reported as broken, was just replaced by the Hartman, the dutch service subcontractor company of Sony.
For those interested to check my service claim, and have the rights to check into Sony-service system, have a look at CaseRef.3551735.
Honestly, I don't believe in SONY anymore. Do you think that Apple, or Dell would let a customer for more than 2 months without laptop? I have colleagues at the University of Amsterdam telling me that they never had such bad reaction from the service of Apple/Dell, though there could be problems anytime. Nonetheless, University paid for a business laptop for me, a research scientist, including the best "on-site" guarantee pack and all accessories (dockstation, 2nd power-adaptor, backpack, mouse, etc.) from SONY.
Despite the good products SONY releases, I would think twice when I have to pay such a high rate on a brand (with lack of guarantee support) for a product that might be available to other good brands.
I am curious if this story applies to other countries than The Netherlands. Is anybody else un-satisfied by the SONY service, recently?
when i connect my cellphone into the computer after that the phone not on. and when on a white display is blinking
THIS IS A WARNING TO ANYONE WHO OWNS a Sony S-Master MCD-450 combination surround sound, tuner CD/DVD player, it ALMOST BURNED DOWN OUR HOUSE!
If I hadn't been in the room when it started arching and smoking, there is no doubt in my mind that my family and I would be out on the street...or even dead.
My wife and I were simply watching a DVD on a PS3 using the surround sound when we began to smell the distinct stench of melting metals/plastics. We were then startled by a few quick sparks, by then the system was smoking, so I made the decision to unplug it and place it in a safe area away from anything flammable. The stench stuck around for a few days too!
The worst part of this story is that Sony didn't seem to care at all! After going around in circles with them for about a week they told me that they would send a package for us to ship them the damaged product, BUT COULDN'T ENSURE THAT IT WOULD BE REPAIRED OR REPLACED WITHOUT A CHARGE. Let's keep in mind that if someone had fallen asleep in that room, while watching the same movie on the same night, they could have BURNED TO DEATH...and so could have the rest of our family.
After a bout a month we still hadn't received any box to ship our component back to Sony in. So I reluctantly made another call to customer support, only to find out that THEY NEVER SENT US A BOX, AND NO ONE HAD EVER ENTERED OUR COMPLAINT INTO THEIR SYSTEM. TALK ABOUT POOR CUSTOMER SERVICE! YOU WOULD THINK THAT SUCH A BIG COMPANY WITH HIGH STANDARDS WOULD BE CONCERNED ABOUT THEIR PRODUCTS BURNING DOWN PEOPLE'S HOMES. BUT APPARENTLY NOT!
SO ANYONE YOU OWNS A SONY HCD-450, YOU MAY WANT TO GET RID OF IT BEFORE IT BURNS DOWN YOUR HOUSE. WE WERE VERY LUCKY TO BE THERE AND BE AWAKE WHEN IT JUST ABOUT CAUGHT FIRE, YOU MAY NOT BE AS LUCKY. PLEASE CONSIDER YOU'RE FAMILY'S SAFETY.
Hello, I am Danny Sherrard, a 25 year old frustrated PS3 gamer from Dublin. Only a few weeks ago I...
This complaint is about my recent bitter experience with Sony’s service franchise MBS E2E Services in Netherlands. I feel cheated by this company and request publishing this complaint in your website to make public aware about such fraud.
I purchased one Sony digital camera (DSC-W35 Sr. No. 7702182) in June 2007 and the camera stop functioning w.e.f November 2008. So I took it to MBS E2E Service located in Sony premise at Schepol, Amsterdam. They took it and issued receipt. After 20 days they sent a letter to my address stating that the camera is ready to be picked-up paying €27 service charge (refer attached letter). Nowhere it was written that this charge is for checking and not for repair. When I reached their office to take delivery, I was told that the camera could not be repaired and I have to pay €27 for checking charge. I have already spent €50 for twice going (once for depositing and once for collection) of the camera from my address at Amsterdam central and after that returned empty handed and paying €27 only to be told that the camera is un-repairable. MBS has done this trick (not writing in the letter that camera is un-repairable) to ensure that I should go to their office to take delivery so that they can recover €27. I have serious doubt that MBS has adequate competency to repair such digital camera since I was told that the main-board is faulty without offering me the option to replace the main board (whatever may be the cost).
Sony should stop cheating and harassing its customers by offering such poor service by an incompetent company like MBS. I wrote to Sony about this without receipt of any response from them.
I would like to complain to my newly bought xperia sony ericson where i bought for 3500 at cellucom reef mall branch 2 weeks ago.
The Major issue - and this is a big deal for me - is that the X1 will not connect to WiFi and maintain the connection reliably.
On my home network, I'm using a DD-WRT Cable Wireless router which my old N95 used to connect to without any problems at all. The X1 can 'see' the network, but using the same settings (WEP key) it connects for 2 seconds then disconnects immediately. At that point, the home network says ' Unavailble' on the X1. I should point out that the Router is only around 20 feet directly from the X1 (no walls or floors)
I've also tried the same thing at the local Coffee shop which has free wifi - my N95 used to connect from 100 metres away - but the X1 just refuses to connect.
The final most frustrating thing - is they told us that it has a 4 GB built in memory which only found more than 500 mb, i think they not given us a proper info about the phone.
Please help - I bought this phone so that I would not have to lug a laptop around on my business trips. But the WiFi disfunctionality is driving me insane.
please help us what can we do about this thing. we complain to ericson rep but they just keep us waiting to make the days gone so we cannot swap it back to them
I spent $9, 000 to purchase a Sony 60-inch LCD Rear Projection TV (KDF-60XBR950) in Dec-2005. In late October...
Hi, Recd mail from [protected]@uksonyericsson.com abt winning 500, 000.00 Pounds when i sent them details & also...
I purchased a Sony reader im May 2008. In August, I lay in bed reading it, using the left hand corner control tho turn the pages with my left thumb. Afet reading about 40 pages of War & Peace, I turned off the Reader and went to sleep. The next morning, when I woke, I turned on the Reader to continue reading. The screen would not function. SONY have said I damaged the screen. I asked how? With my left thumb turning pages? They refuse to accept that the reader may have a flaw... a soft spot that destroys a chip. Customer relations will not even discuss the matter. I have since discovered a second owner with the same complaint. How can we get SONY to accept our complaint, and listen to us?
I had a problem with my Sony TV that the sound keeps going & coming. I contacted the Service Center. They...
hi, I have received sms from UK sony ericsson that my cellno has been selected as lucky no for sony...
This PDA has everything but it just doesn't seem to gel. From the dreadful keyboard to the motorola styled bendy screen. I have windows 6.1 on my Omnia which is fast and reliable but on the X1 it's sluggish and stalls, in fact the whole thing shut down on me twice! the Apps for the phone are appalling(windows apps fine) camera dreadful for a PDA of this price. Music OK. I use windows office a lot and send many Emails but i wouldn't be doing on this piece of kit i only got 9 hours of moderate use out of it before i needed to recharge, i know PDA's are heavy on battery life but 9 hours is shocking.
I recently attempted to download a video from the playstation network. It takes several hours to do this. I began the download at 7:00pm. It did not complete until the wee hours of the morning. In the process I attempted to watch it while streaming. I only got about 3 minutes into the movie before my stream caught up with the download. So I left it. The next day I attempted to view at at about 7:00pm. It was blocked because 24 hours had passed since I "watched" it. I called Sony Playstation Network Customer Support in the Bay area of California and spoke to Jason who insisted that he could do nothing since I had read the user agreement and agreed to it. The user agreement does not specify that watching a video means starting it. I thought watching meant actually proceeding through the video. Regardless, the absolutely amazing thing is that they refused adamantly to credit my account. What's the big deal? It was like $5. I have spent thousands on Sony products. They had to dig their heels in about 1 video download? Amazingly ignorant customer service. It cost them more to argue their point with me on the support line than it would have to just refund the money which any reasonable person would have done.
I bought a Sony Vaio laptop - model no. VGN-CR 490 - seial no. 3000480 - made is USA from a dealer in Hanoi in Vietnam before 3 weeks. On receipt of the laptop, I felt mild shocks through power leak on the metal frame of the laptop. Tested with a power tester and took photogaphs of the red indication on the tester to confirm power leak and asked supplier to replace. The supplier refused to accept my claim for replacement and retainined my laptop for testing by SONY Vietnam - another authorised dealer for nearly 2 weeks. After testing the dealer issued a letter stating that all the laptops of CR model have such leak which has effective DC voltage of 19V inducing a voltage of AC 75 V as leak which causes the shock. The statement further indicates that the leakage does not cause any harm to human health and if there is any loss to human life caused by the notebook the dealer is legally responsible for the pledge. I lodged complaint in web site of Sony - Asia Pacific - attaching photographs taken but no response from SONY. I wish to know if anyone experienced similar complaints and also is there a way to take up this issue directly with SONY - USA or Japan for replacement of the laptop.
Please let me know where in Dubai I can purchase Part No. [protected] (LCD Panel 32" WXGA TFT) for Sony LCD TV KLV-32S310A.