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SOL Networks

SOL Networks review: Zendate purchase

J
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2:29 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Last week I was billed for 49.99$ which I don't have any Idea about. The Merchant shows Solnetworks so I called their support. I was so pissed, I don't know who this company is and I have no idea why I was charged this amount. I sent an email to clarify and stop further billing but I wasn't able to wait that's why Later that day, I called their customer support and a representative who I forgot the name explained that it happened because of the activated automatic monthly membership renewal that I preauthorized on my previous monthly subscriptions on my zendate account, then I checked it in my account's terms and the charges reflects solnetworks and i realized I missed that part. OMG it was my fault I did not read it before. I feel sorry because I lose my patience but later on realized I should always read Terms and Policy. Thank you for clarifying this for me. In the end, I decided to use the membership because I liked a girl in zendate already but asked the customer service to cancel next renewal because i like to do it my time next time. Thaat's it Thanks!

Recommendation: Reading the Payment Terms Helps aLot

SOL Networks response
Sep 08, 2024 12:28 pm EDT
SOL Networks customer support contacts
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Unit 3, 26/F Greenfield Tower, Concordia Plaza 1, Science Museum RD Tsim Sha Tsui East KL, HK

Website

solnetworkslimited.com

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Dear Juvy,

Thank you so much for sharing your experience and for your understanding! We truly appreciate your feedback and are glad that our customer support team was able to assist you in resolving the situation. It's great to hear that you found value in the service after everything was clarified. We fully agree that reviewing terms and conditions is essential, and we’re always here to help with any questions you might have.

If you ever need further assistance, don’t hesitate to reach out. We're happy to hear you've connected with someone on Zendate, and we wish you the best! Thank you again for your recommendation and for choosing our service.

Warm regards,
The Sol Networks Team
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