Replied
On 7/16 there was a transaction on my bank statement of $19.99 from sol/dating.com. Sliema that I never made. I tried looking it up on line but couldn't find a phone number for that business and came to find out that it was a scam. I'm trying to cancel that subscription and get my money refunded back to my account please. If you need more information please call me @[protected] thank you,
Robert Greenough
7/22/2024
Desired outcome: Refund and cancellation
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Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the unauthorized transaction on your bank statement dated 7/16. We take matters of security and customer satisfaction seriously at our company.
We unfortunately failed to locate your account and assist you promptly through the given details in her thus to assist you further, we kindly request additional information such as the transaction details and any relevant documentation you may have directly through our customer support email support@dating.com as shown on your Merchant Data.
We understand your desire to cancel any unauthorized subscriptions and obtain a refund promptly. Rest assured, we will expedite the resolution process and keep you informed of our progress.
Once again, we apologize for any inconvenience this situation has caused and appreciate your patience and cooperation as we work to resolve it.
This complaint has been resolved automatically due to user's inactivity.
1 comments
A $19.99 charge might not seem like a lot, but it’s the principle of the thing. It’s your hard-earned money, and you shouldn’t have to fight to get it back from some shady operation.
First, contact your bank immediately and dispute the charge. They need to know this is unauthorized and take steps to protect your account. Then, go public with your experience. Use social media to expose this scam and warn others. Tag SOL Networks and dating.com so they can’t ignore you.
Demand accountability. Push until they refund your money and cancel any so-called subscription. Don’t let them get away with this. You deserve better, and it’s time they understand that people won’t stand for these underhanded tactics. Stay strong and make sure your voice is heard.