Social Buzzing
Reviews and Complaints

This is not a major comment but I advertised on People Per Hour and they offered to help me. Problem was I did not feel they had actually read my material and understood my needs. It was very much a 'catch all' mailing. Also I get the impression that you pay a lot for overheads and not much for actual work.

I wish I'd seen all of this before I paid them any money. Deborah and Vanessa are still doing exactly the same thing.

My initial conversation with Social Buzzing was exciting. So much promise and I thought they really understood my business. I was wrong.

Spelling mistakes in the social media posts, missed posts, plagiarised blog posts, incomplete blog posts, liking their own posts to improve the stats, delays, multiple ignored emails to my so-called account manager, removing me as an admin from my own FB page and so much of the contract not fulfilled.

I followed their terms and complaints procedure to the letter. They did not. They are now threatening legal proceedings despite not delivering what has been paid for, appalling customer service and not abiding by their own terms! (And beware - their terms basically mean that, no matter how appalling the service is, you are tied in for 3 months. Obviously these terms are unfair and would not stand up in court but it's worth being aware of them).

IN ADDITION TO THIS, THEIR STAFF ARE NOW LEAVING NEGATIVE REVIEWS ON MY BUSINESS (DESPITE NEVER BEING A CUSTOMER OR USING THE SERVICE) JUST BECAUSE I STOOD UP TO THEM!

I have never dealt with such an unprofessional company and wish I'd listened to all of the other negative reviews.

They are now telling me that they will cancel the final invoice 'as a gesture of goodwill' after I told them I was going to commence legal proceedings to recoup the money I have paid, report them to Trading Standards, and I that intend to sue for slander if the false reviews aren't removed.

Did anyone go through with legal proceedings?

Similar experience here - Social Buzzing are nothing short of scam artists trying to trap small businesses. Would be interested in helping/joining any action against them, please message me.

Hi Arthur,

Interesting reading your comments as we have the exact same experience. Our company was quite happy to simply terminate the relationship with them and forget about the money that was paid even though they were in fact in breach of contract and simply move on. As you said Vanessa's arrogance would not let it drop and as a result we are now also contemplating legal action like yourself.
Personally i am tired of companies like this ripping off people like us and getting away with it, i feel it would be a good idea to talk to gain as much evidence across several peoples experiences and give them a taste of their own medicine. Let me know how you are getting on and lets have a chat.

Regards

Callum

Hi
we are now going to make a claim against social buzzing for breach of contract, damaging our brand and mis selling their services to us.

Their arrogance will catch them up. the truth will out. we got an independent review done of their work and it is damning to say the least and any judge will see this as well.

The report has gone to various organisations. how did all of you get on ?

Have you heard of Totum? They're a social media marketing company. Check them out! https://www.socialtotum.com/

Debbie Bligh is part of the company Social Buzzing, they started our service as agreed for one full upfront payment paid in good faith for one whole month to be carried out updating facebook posts, google adwords revamping and facebook ads altering to make as optimal as possible. We was set up a wrong google account in another completely different name without them even checking ! They then asked for logins in the space of the first week over 10 times! A complete sham of company & Hootsuite does this work for them they just add over 500% charge so beware of this person & their company. We cancelled after the first week due to lousy service and poor organisation, they tried to claim 2 more months then in the sum of £680.00!

Hi Ava, this is Vanessa.

I apologise for not responding to your review before but I have only been alerted to this. I felt it was important to address your feedback as it is an inaccurate account of what happened between us. You asked us to manage your social media for one month last year. After a few days you wanted to cancel as you had not seen a huge increase in enquiries to your business. I advised you it had been less than a week and your social media was in it’s infancy, it was going to take time! Whilst I believe we are very good at what we do, we are not miracle workers and any Social Media or SEO company needs to be given more than 3 days. I didn’t agree to a refund as we had already invested a lot of time prior to the start of the campaign talking to you and putting together a strategy, as well as writing content for the next few weeks and creating bespoke art work. It is not correct that there weren’t any major changes, your followers increased by 15%, your website traffic by 10% and your engagement doubled. The results were good for only 4 weeks. Unfortunately your expectations, which I did tell you needed to be managed were unrealistic and no company would have been able to have hit them. I don’t feel this is a reflection on our work, we spoke to you regularly and I did advise you needed to look at a budget for paid ads to achieve your ambitious targets within a month – you didn’t want to do this which I respected.

The report which we sent included snapshots from the social media analytics from Facebook and Twitter as they breakdown the key improvements and metrics which are important to you. They were not pictures from a screen and I messaged you to arrange a call to run through this together. You didn’t respond and I can see now you decided to post on here rather than contact myself and let me answer any queries you had.

Lastly to address being unprofessional, you have included a link to my personal page where I have pictures of my family and friends that has no relation to my business or the work we did together on a public forum. You have insinuated that I scammed you which is not true. I can understand if you were not happy with the results but to make public claims that I scammed you is factious. I feel your review highlights more yourself than the dealings of my company. As a team we work very hard to provide a great and affordable service and we genuinely care about all the businesses and people we work with. It’s a shame you have wanted to sabotage our reputation which is something we have worked very hard over 5 years to achieve because of unrealistic expectations. I hope that other potential customers take time to look at the other reviews about us online. We have worked with over 11, 000 people and have a 97% satisfaction rating as we do go out of our way to give companies the best service out there.

If you do want to discuss this with me you have my contact details and I would be more than happy to speak to you further. I hope with reflection you will consider removing this untrue feedback.

All the best,
Vanessa

Hi Linda. I have come across your feedback that your company Caldeira Weddings left for mine. Firstly you mention that you are currently suing us. However I note your review was left over a year ago and I have not yet received anything. I know the Royal Mail has problems but I didn’t realise they were this bad! This along with the rest of your review is untrue and it’s a shame you have felt the need to make up such things.

You purchase an hourlie on People Per Hour from us https://www.peopleperhour.com/hourlie/manage-all-social-media-pages-twitter-google-plus-linkedin-houzz-youtube-pinterest/92298

This was to manage your social media for 5 days. It was a one off job with us, not an ongoing campaign as you are making out. Your comment that we simply stole other people’s work is again not true. With social media it’s important to use third party articles so you are not solely talking about your own business which can come across as a little monotonous. This is standard practice and an important tool to engage with your audience and get a higher reach with your content. If that isn’t something you had wanted then we could have happily focused only on your own service – we didn’t know this. Social media is personal and it’s important the client lets us know what it is they want as each brand and business is different. We pride ourselves in not having a one fits all approach which is why we send a detailed briefing form to complete. I asked you to complete this but you didn’t want to which I respected.

Your review makes out you have been hugely scammed by us and that is completely false and very damaging. I would be very careful about making such accusations in the future. It is completely misleading. The truth was that you weren’t happy with the style or content for those 5 days. I can take that onboard and I would have happily sent you more content to approve – it’s important to us all of our clients are happy even if it’s just a one off service. Sometimes with social media it does take time to understand your brand but you have no way been scammed. We did all of the work for you as per the hourlie you bought. It’s a shame you seek to tarnish our reputation when we are a genuine company with information that is not true. Unfortunately this website does not ask you to provide written evidence of the claims you have made. PPH also confirmed that you had not been scammed when you contacted them to have us removed. We are their top social media seller and there is a reason for this.

We have worked with over 11, 000 companies and we have a 97% satisfaction rate. It’s unfortunate we can not make 100% of people happy but we certainly try to. However there will always be customers that are unreasonable. The response from yourself in leaving this seems very vengeful and does not warrant the experience we had with each other. I hope potential clients of ours will read all our feedback to gain a more accurate picture of what working with us would be like and not take the judgment of one person.

You can see more reviews here too:

https://www.peopleperhour.com/freelancer/social-buzzing/pph-s-top-10-advertising-and-social/411986

If you do want to discuss this with me you have my contact details and I would be more than happy to speak to you. I wish you the best and I will make sure I contact the Royal Mail to chase up the court case you claimed to have issued last Summer.

Kind regards
Vanessa