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I ordered a $5 book and received an email thanking me for enrolling in Smart Savings, which I did not. The email said I would be billed 29.95 a month. No where on the Hotbooksale.com site did it mention any smart savings . This is a scam site.
The terms of offer are listed on the left side of the page while you fill in your info. If you checked the box then you have no right to complain. I knew there was something wrong with the site when I saw a book for 25 cents and free shipping. Nothing is that cheap anymore.
I was charged a 29.95 fee and two 1.00 fees on my checking account after ordering a $4.00 book from hotbooks.com. I called the 800# and asked who "smartsaver" was and they said they were affiliated with Hotbooks. I never signed up for a "membership", but they told me I did when I accepted the terms. I cancelled my "membership" and closed my check card because I don't trust them to not charge me again.
So, anyone out there that this has happened to, I recommend cancelling your credit card or check card so they cannot charge you again! It's a small inconvenience, but worth it.
Let's face it, we've fallen victim to another scam. I can't believe that I've got 29.95 refunded out of the two that were billed. I'm still very pissed. Don't even think about NOT changing your card #. These ### still have your info and they would use it again
When I called my bank to have them stop smartsavingscenter's unauthorized charges, my bank said this company is one of the highest fraud calls they get and issued me a new bank card immediately.
I suggest canceling online, as well as calling, insisting to speak to a representative, and getting a cancellation number from the representative, AND calling your bank to stop the charges and get a new bank card issued.
After I took both cancellation steps (online and on the phone), smartsavingscenter kept charging me! My bank, thankfully has been very helpful.
I ordered a book back in November 2008 from Hot Book Sale. I was first charged $1, when I didn't catch that charge they turned around and made a second charge for $9.99. I never received an e-mail thanking me for enrolling. The charge appeared as SmartSavingsCenter.com I looked them up online, called them, and cancelled my "membership". They refunded my money. BUT, they did it again this month, January 2009. I again called and cancelled. This time I asked the customer service rep who was behind the charge. She told me that it was from the book order.
There is nothing on the Hot Book Sale website that mentions Smart Savings Center. I went to the site, read through it and I didn't see a thing. However, it turns out that the companies, Hot Book Sale & Smart Savings Center are one in the same. Both have the same Boca Raton mailing address and both have the same Charlestown, Nevis satellite office address. Know where this is? It's in the West Indies. Charlestown is the capital of Nevis and, that my friends, is how they keep getting away with it. So having said that, be diligent in checking your statements each and every month for their sneaky charges. It's either that or close your account.
guys better read the terms of offer everytime you purchased online...
honestly this is not their fault you gave consent...