SkyNetunauthorised delivery caused lost

L Review updated:

Date: 30th September 2017
Track number: [protected]

On 9th September, a delivery of online purchases should be sent to said address however it did not. I tried and called customer service, they claim that it has been delivered but in fact I did not receive any. All the information I submitted to the seller are correct, neither name, hand phone number or even the address.

The customer service person then revert back to the proof of received, however we do not know the person who sign and receive. By looking on the details the person wrote, only very simple name and incomplete IC number were recorded. The postman clearly did not executed his/her responsibilities well, by confirming the receiving person, as well as recording person's details just in case anything happen.

After this, I called customer service for numerous but no one pick up. I hope :
(1) Skynet TRACK where the postman went to send this parcel, is it a lost item or is there anyone keep it without notice.
(2) Revert back to us on solutions
(3) Explain why your postman did not execute the responsible properly, and how is your further action to act on the person

With regards, thank you.

unauthorised delivery caused lost
unauthorised delivery caused lost

Responses

  • Ya
    Yang Chen Jun 07, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Date: 7th June 2019
    Track number: [protected]
    On 23th May, a delivery of online purchases should be sent to said address however it did not. The status of my shipment reads “delivered” but I have not received anything. All the information I submitted to the seller are correct, neither name, hand phone number or even the address.

    The apartment reception staffs and I do not know the person who sign and receive. The postman clearly did not executed his/her responsibilities well, by confirming the receiving person, as well as recording person's details just in case anything happen.

    After this, I emailed customer service for numerous but no one answered. I hope :
    (1) Skynet TRACK where the postman went to send this parcel, is it a lost item or is there anyone keep it without notice.
    (2) Revert back to me on solutions
    (3) Explain why your postman did not execute the responsible properly, and how is your further action to act on the person

    With regards, thank you.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.