Sky-tours International — travel from canada to thailand via china
Sky-tours provided an incorrect itinerary for Trip from Calgary (Via Vancouver) Canada to Thailand Via China. The itinerary listed only one stop in China for 19 hours. But when trying to board the plane to China from Vancouver we were not allowed on the plane as there were actually 2 stops in China not one, and the 2nd stop would have put us over the 24 hour stay without visa timeline. The itinerary provided by Sky-tours did not include the 2 two stops in China. When we called sky-tours to help resolve the situation they would do nothing to help. We had to rebook our entire trip (not with Sky-tours as we couldn't trust them) including the return flight home as it also had 2 stops (not listed on the itinerary again). In the end we had to pay for 2 full trips and Sky-tours is taking no responsibility, even though they are the ones that provide the incorrect itinerary, and will not refund any portion of the trip, we even had their missed connection insurance.