Situation: Order Placed 1627MST (Estimate 15 Minutes)
o - Driver Wasn't Moving: Started Chat 1635MST
- No response from chat, asking if the Driver was Actually On route.
o - Opened a Chat with [protected]@skipthedishes.com at 1746MST
- Response at 1820MST
- No Further replies as of 1855MST from the Team.
o - Driver Called for Directions at 1659MST
- As Directions were not followed (They are provided and outlined on file)
o - Food Arrived 1705MST (38 Minutes Later)
o - Opened Complaint from Email and Spoke with an Agent
- Agent didn't read what I had typed, and kept asking questions that had already been outlined in above chat windows.
- Asked for a Full Refund as the Food was cold, dry and drinks were now watered down, as they had been sitting for an extended period of time, waiting for the Courier.
- Asked for a Supervisor Twice during the chat, as the agent, simply didn't read what I had typed, which exacerbated the already volatile situation.
- Agent didn't put us in contact with a supervisor.
- Agent Abruptly cancelled Conversation and Wouldn't provide Full Refund. (Only Partial)