The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Skinmedix.comselling counterfeit products

BUYERS BEWARE!!! SkinMedix.com US A FRADULENT WEBSITE!!! THEY ARE SELLING COUNTERFIET PRODUCTS!!! I ordered an IS clinical serum which I have used for 2 years, but this was the first time I purchased from SkinMedix.com. When I used the SkinMedix.com product for the first I noticed the consistency, color, & smell were not the same as all the bottles I had bought previously. When I applied it, it dried out my face & did not make my skin glow, feel soft, & close pores like the real product does. I tried to contact SkinMedix.com every day for the last month, but the phone number does not actually let you speak to someone. I have also emailed them every day, and I have never got a response. Today I called the actual IS Clinical company, and as soon as I mentioned skinmedix.com, they immediately told me to look at their website, which had in BIG BOLD LETTERS: DO NOT BUY OUR PRODUCT FROM SKINMEDIX.COM. THEIR IS CLINICAL PRODUCTS ARE COUNTERFEIT. I couldn't believe it!!! Who knows what I put on my face for the few days I used it!!! VERY SCARY!!!

Responses

  • Am
    aminatajanneh Aug 29, 2011

    i ordered 128 dollars worth of body cream from this company in april of 2011. I neither have my product nor my money back. i am based outside the us. Its been 4 months now and they never reply to any of my emails and i cannot get throught to them on the phone.please help me

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