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Singapore Post (SingPost)speedpost delivery

1
R Nov 28, 2017

My family member received an SMS at 11:04 on 27th Nov 2017 that SpeedPost will be making a delivery at by the end of the day. Parcel Number LZW0000017182.
After waiting for more than half a day not even dared to go get lunch, for fear of missing the delivery staff. Then My family member received another SMS at 17:33, that the delivery attempt has failed. Not a single soul has came up to my door nor have we heard my door bell sounded which ALWAYS make my dogs bark.

I tried the LIVE CHAT but the information given was also not helpful. The person on the other end said we have 3 options once delivery has been assigned : 1) ####, 2)%%%%, and 3)@@@@. Then the fine print says " if attempt to deliver fails, the options are not longer available" or to that effect. Then I got DISCONNECTED!

Then I called the Customer Support Line. But only finally able to speak to a customer service officer after 20 minutes on hold. We were informed that the delivery vehicle has broken down BUT the reason they gave was "Attempt to deliver parcel failed". It sounded like it was our fault as we were not around to receive the parcel therefore it "FAILED".

We were even willing to go the Post Office to "Self Collect" the parcel but was told that that is not allowed but to wait for a rescheduled delivery the next day.

Today (28 Nov 2017), the same [censor] happened. Wasted another half a day waiting for my parcel. After 6pm and my parcel has not arrived. Checked online AND called the "hotline", still same old standard reply read out to me.

All these hotline and call centers are in INDIA. How much can they tell us? They see exactly the same things as we see on our computer screen. So how much help can they give besides the standard answers they memorised like the BIBLE.

Paying EXTRA $$ and have to waste 2 half days waiting while I could have spend 1 full day shopping and getting what I wanted on the spot.

So what World Class Postal Service are we talking about? Just like all the other "WORLD CLASS SERVICES" provided by "Singapore XXXXX companies"?? Like MRT? Did we not paid for this "WORLD CLASS SERVICES" or "WORLD CLASS TRANSPORT"?

Perhaps we should all be encourage to use the small delivery companies. We get our stuffs on time and make their bosses richer and appreciative of our support for small companies. But of course not as rich as the million$ payout to those in SG companies.

  • Updated by Ronnie Sim · Nov 27, 2017

    My family member received an SMS at 11:04 that SingPost will be making a delivery at by the end of the day. Parcel Number LZW0000017182.
    After waiting for more than half a day not daring even to go get lunch, for fear of missing the delivery staff. Then My family member received another SMS at 17:33, that the delivery attempt has failed. Not a single soul has came up to my door nor have we heard my door bell sounded which ALWAYS make the dogs bark.

    I tried the LIVE CHAT but the information given was also not helpful. The person on the other end said we have 3 options once delivery has been assigned : 1) ####, 2)%%%%, and 3)@@@@. Then the fine print says " if attempt to deliver fails, the options are not longer available" or to that effect. Then I got DISCONNECTED!

    Then I called the Customer Support Line. But only finally able to speak to a customer service officer after 20 minutes on hold. We were informed that the delivery vehicle has broken down BUT the reason they gave was "Attempt to deliver parcel failed". It sounded like it was our fault as we were not around to receive the parcel therefore it "FAILED".

    We were even willing to go the Post Office to "Self Collect" the parcel but was told that that is not allowed.

    So what World Class Postal Service are we talking about? Just like all the "WORLD CLASS SERVICES" provided by "Singapore XXXXX companys"?? Did we not paid for this "WORLD CLASS SERVICES"?

    speedpost delivery
    speedpost delivery

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