wanted to swap eth to btc, sent the deposit and then the status just stayed on waiting for like 40 minutes. was honestly starting to panic a bit. opened chat support and they responded pretty fast, turns out i set a low gas fee and the transaction just needed more confirmations than usual. they explained what was happening and once it confirmed everything went through fine. not the smoothest start but support handled it well. will use again just gonna pay more attention to gas next time
Recommendation: pay more attention to gas