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My bill was paid, and I can't receive nor make calls from my phone. I have another line on my account and its working. I've been without service for three days and customer service has not been any help. They keep telling me that they are updating their system but what do I do in the meantime? I liked the service when I got it 4 years ago and it was good service until they decided to switch to verizon. I will be switching to a more reliable phone service. Good luck to those who obtain this service.
Desired outcome: I would like to be reimbursed for the inconvenience of not being able to use my service for the one line that is not working.
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Hi this is Alex from SIMPLE Mobile.
Please accept our heartfelt apologies for any inconvenience this has caused you. This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years. Allow us the opportunity to make amends and assist you. Please chat with us via this link https://www.simplemobile.com/contactus, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.