Sicily By Car — withdrawal from account for lousy service
When in Padua we drove into a wrong street on Sept 22 2019 which caused a penalty.
Four months later SbC notified us with a cryptic e-mail to which something in Italian was attached. We concluded it was a fine for 42 euro's, SbC withdrew 61 euro's from our account and we thought they had paid the fine and added 19 euro's administration cost. Two months later however, we got a notification from Padua police that we had to pay 81 euro's. Because we had not reacted on their first notice, they had almost doubled the penalty. We paid immediately, flabbergasted by the fact that SbC had withdrawn 61 euro's for a lousy service which cost us an extra 40 euros.
We'll be happy to send the relevant information in case a complaints officer from SbC shows serious interest.