Shopper Discounts and Rewards review: Taking money without my permission 62

In reply to Mary's defence of Shopper Discounts & Rewards UK, from experience of others with a similar complaint to Martha's, I was surprised that you are still operating.

According to the police ActionFraud service: "Fraud is when trickery is used to gain a dishonest advantage, which is often financial, over another person." On at least some websites, the customer is not given express, clear and evident consent to sign up to your service and only becomes aware of it when they see the debits from their bank account. The value of your programme is irrelevant and does not excuse deception. The supposed contract with Shopper Discounts and Rewards is unfair and is legally unenforceable.

However if your programme is really so valuable, why not make it a strict requirement of your marketing affiliates to advertise it overtly, instead of camouflaged in another transaction ?

Martin B.

Hello Martha:

I received the email that you sent directly to me and I have sent a response directly back to you with a resolution to your query. If you did not receive my email response, please contact me at mary@shopperdiscountsandrewards.co.uk.

The Shopper Discounts & Rewards programme provides great value to people who shop online regularly. We have thousands of consumers who save hundreds of pounds each year. Our discount offers and cashback deals make a real difference in this difficult economic environment.

The only way you can become a member of Shopper Discounts & Rewards is by completing an online registration form where you need to input your name, email and postal address, and your credit or debit card details. You also need to create and verify a password and agree to our membership terms. Membership is free for the first 30 days so that you can try it out, and after that it is £10 per month. Members are free to cancel their membership at any time.

If you have any questions about your membership, please call our customer service team at [protected] (freephone) or you can contact me directly at mary@shopperdiscountsandrewards.co.uk. If you contact me, please reference this forum.

Kind regards,
Mary
Shopper Discounts & Rewards UK Team

Hello Gabriel:

I just read your post and it's important to me that your query is resolved. I've located your Shopper Discounts & Rewards membership and have sent an email directly to you with next steps to resolve your query. If you haven't received this email, please contact me directly at mary@shopperdiscountsandrewards.co.uk and I will be happy to assist you.

Regards,
Mary
Customer Service

Hello Joeli4710:

I just read your post and would very much like to provide you with detailed information about your membership. It is important to us that your concerns are addressed and that your issue is resolved and it is easier to do this if you contact us directly so we can find the details of your membership. This way we can help answer your specific queries. You can contact our customer service team on [protected] (this is a free phone). Alternatively, you can contact me directly at mary@shopperdiscountsandrewards.co.uk. If you contact me directly, please reference this post.

Regards,
Mary
Customer Service

Hello Gembizz:

I just read your post and I would very much like to provide you with information on Shopper Discounts & Rewards and to be able to address the concerns you have raised. I strongly recommend that you visit our online member forum, http://bit.ly/gy87cg where you can ask a question directly to our Community Manager. They will be able to provide you with further information and I hope be able to resolve your issue. Alternatively, if you have a specific question regarding your credit card and membership I strongly recommend you contact me directly at mary@shopperdiscountsandrewards.co.uk. If you do contact me directly please reference this forum.

Regards,
Mary
Customer Service

Hello Gill:

I just read your post and I would very much like to provide you with information on Shopper Discounts & Rewards and to be able to address the concerns you have raised. I strongly recommend that you visit our online member forum, http://bit.ly/gy87cg where you can ask a question directly to our Community Manager. They will be able to provide you with further information and I hope be able to resolve your issue. Alternatively, if you have a specific question regarding your credit card and membership I strongly recommend you contact me directly at mary@shopperdiscountsandrewards.co.uk. If you do contact me directly please reference this forum.

Regards,
Maryo

Hello Barney B:

I just read your post and I would very much like to provide you with more information about the Shopper Discounts & Rewards programme. I strongly recommend you visit our online forum, http://bit.ly/gy87cg, where you'll find a lot of useful information about us plus you can use the forum to ask our community manager questions and they will be able to respond to you directly. If you would like to find out more detailed information on how you joined the programme please email me directly at mary@shopperdiscountsandrewards.co.uk. If you do contact me directly please quote this forum.

Regards,
Mary
Customer Service

Hi we have just realised, that shoppers discount had taken £10. from our credit card.
On your bank statements is a number [protected], You must call this to stop deductions from your bank or visa card, the recording will give u a few questions and options, please give details, as the option of termiation of the contract will only come up at the end of the phone call. This is a site charging for the email u have recieved and using there discount links. Hope this helps

I have had £10 taken out of my credit card account for shoppers direct, which I have not signed up for, this has happened since I booked a flight with Ryanair. (THIS IS FRAUD) I have contacted the bank and they said they can not stop it because it is on my credit card. They adviced me to contact these people which I have by email, letter and I will also contact them by phone next week when they open again.

Like many of your people emailing to you, I have also noticed that £10 each month has been taken out of my credit card account for shoppers direct which I have not signed up for. This payment started after a booked a flight with Ryanair. After phoning the bank I have been told they can not stop payment because it is on my credit card (THIS IS FRAUD)

Hello Natalie:

I just read your post and want to give you an official response on behalf of our company. It’s important to me that your concerns are addressed and that your issue is resolved. If you have questions or feedback, please contact our customer service team at [protected]. Alternatively, you can contact me directly at mary@shopperdiscountsandrewards.co.uk. If you contact me directly, please reference this post.

Thanks,
Mary

The same thing happened to me. Since 12/2008 until 2/2010 we have been charged $12/month by Shoppers Dscounts. During an online purchase from JC Whitney we were directed through the payment screen to get an additional discount by clicking or checking a box and all of our information was transferred to the ripoff site, Shoppers Discounts out of Ohio. We did not notice the $12/month fee. We thought it was for something else, until this weekend when I questioned the charge. We had no knowledge that this happened and if was very obfuscated through the transaction, payment, process with JC Whitney and their web site.

on the 28-12-09 £10 was taken illegally out of my bank account i want this stopped and a full refund of my money

I purchased some items from Joann’s Fabric online. What I didn’t release was being duped, without my knowledge, into a $10.00 a month membership with Shoppers Discount. I never authorized such charges. I never received any invoice of such charges. The way I found out about it was from browsing over my American Express statement and noticing charges from Shoppers Discount. I called Joann’s immediately and they pleaded “good cop bad cop”. It was all Shoppers Discount’s fault. To the contrary someone at the corporate level at Joann’s knew what was going on and set up the thing with Shoppers Discount to begin with. I thought Joann’s was above such unorthodox practices. Apparently not. Personally Joann's should be fined along with Shopper's Discount for fraud. Sincerely, Michael Cohen

try to call the number [protected] and tell them your account number and tell them that you have cancelled it since you knew you were being scammed. See if they will mail you a check. They had my address on file and everything. SO i bet they will have yours also...

After checking my credit card statement, I found a payment of £10 to shoppers discount, yet hadnt bought anything recently. Its actually about 4 months since i made a purchase, so now im going through all my statements to see if any other money has been taken without my consent. Then no doubt i;ll have a fight on my hands to have it returned, but i;m ready!

I too have a similar situation. Could you tell me if you were able to recover the money

joe.g.cahill@btopenworld.com

I have been charged for something that I do not want and have not given permission for you to deduct this every month. I am not aware even what it is. Please refund my money!
Thank You
Homer Tomey

Dear Yoyoken,

We have recently come across this forum and would like the opportunity to answer your questions or address your concerns about our membership programme, Shopper Discounts & Rewards.

We encourage you to contact our Customer Service team on [protected] (this is a free phone number), Monday to Friday 8.00 a.m. to 8.00 p.m. and Saturday 9.00 a.m. to 4.00 p.m., or send us an email to consumeraffairs@shopperdiscountsandrewards.com. One of our dedicated customer service representatives will be happy to help you either by answering questions or cancelling your membership if you are unhappy.

Webloyalty wants to ensure that Shopper Discounts & Rewards members understand and derive full discount and insurance benefits from their memberships. Your feedback is both important and valuable to us.

With very best regards,
Webloyalty Consumer Affairs
Shopper Discounts & Rewards

I am facing the same issue. I don't know why and how this 12 USD is being deducted from my account every month.

WATCH OUT! I bought something from Buy.com and saw that "Do you want a $10 coupon"...I thought, what the heck I will see what it is all about. So I clicked yes, and entered an e-mail...not the same e-mail I use with buy.com...a fake one I made for BS like this...the next thing I know I get a random $12 charge on my credit card A MONTH LATER.

I complained to Buy.com, stating that this is an underhanded means of doing business.

This is what Buy.com had to say:

"When you completed one of your previous Buy.com orders, you were offered the chance to instantly receive an additional ?$10 off of your next order? by signing up with a third party, preferred partner promotion called Reservation Rewards. In order to sign up for this promotion, you were prompted and entered your email address in two different fields, and then clicked the ?Yes-Click here now? button. By doing this, as stated on the web page, you agreed to allow Buy.com to securely transfer your name, address, e-mail address, and credit or debit card information to Reservation Rewards."

Note that nowhere does it say that the promotion will cost you $12 per month...and all you have to do is enter your e-mail address and Buy.com will sell you out and do the rest!

BE CAREFUL...this was total trickery and I told Buy.com that they lost a customer for giving my information away!

I too had money taken illegally from my account, I contacted Shoppersdiscountand rewards and threatened them with Watchdog, I have actually written to Watchdog, anyway Shoppers discount emailed me back with a long story about how I had given permission for them to take this money, of course this is untrue, but they have, wonder of wonders, re-paid me all my money in full. My advice is for everyone to do the same threaten them and see what happens maybe like me you too will get a full refund.

Good luck everyone, failing that of course band together and get legal advice.

Gwen