Shop HQ review: Product was available at time of purchase still in process past delivery date

I placed an order for two Chase Durer Flight Commander timepieces in green and black dial executions on the 6th of April 2025. Both watches are listed as 'in process'. The estimated delivery date was the 15th of April. I contacted customer service by phone. Their automated prompts menu is broken as it took me several attempts entering info to get a customer service agent. When I did the agent read what was already listed on the my account screen of my order history. After pressing for more clarity on the status of my order, the agent informed me that the items had sold out. Yet they were available when the orders were placed with confirmation emails. The agent told me that these orders or advanced orders. Shophq must wait for In icta to drop them off at ShopHQ's warehouse. The items were listed 'as is'. I think I am getting the run around and wonder if the watches existed in the first place. Shophq Evine ShopNBC. I have been a customer of theirs for many years spending thousands of dollars. Their quality of service universally uniformed reps and lack of overall product selection is pitiful to say the least. 5:hour energy needs to step up or shut down the entire venture.