ShoeMall
reviews and complaints

I recently made a purchase on Shoemall.com for a pair of shoes on November 9th, 2021. Unfortunately, I didn't receive my order until December 19th, 2021. I understand that shipping issues are not the fault of Shoemall, but I was disappointed with the lack of assistance I received when I reached out to them for help.

I was informed that they couldn't issue a refund until 15 business days after the last scan from FedEx. However, I was pleasantly surprised when FedEx started scanning my package again on the 13th day. When I contacted Shoemall to inform them of the update, I was met with a lot of resistance and felt like I was being given the runaround. The supervisor I spoke with was particularly rude and unhelpful.

I tried to explain to her that FedEx had informed me that my package had been lost and that they would need to start a claim. Unfortunately, Shoemall did not seem to take this seriously and continued to tell me to wait another week each time I called. It was frustrating to hear the same response every time I reached out for help.

After several attempts to resolve the issue, I finally told Shoemall that I would be going to my bank to get my funds reimbursed. I even told them that they could keep the shoes if they ever arrived. However, to my surprise, my shoes finally arrived after my last call with Shoemall.

Overall, I would not recommend doing business with Shoemall. The extra time and effort it took to deal with the shipping issues and rude customer service department were not worth it. It's important to find a company that values their customers and provides excellent customer service.

ShoeMall.com is not a good place to shop for shoes. Their customer service is absolutely terrible! I had a really bad experience with them and I don't want anyone else to go through the same thing.

I paid $25.00 for overnight service, but I received my shoes 3 days after ordering. When I asked for a refund, they told me that their express service is 1 to 3 days. That's not what they lead you to believe on their website. They shipped my order regular ground, which is not what I paid for. I feel like I got ripped off!

To make matters worse, when I opened the box, I found out that they sent me size 15 shoes instead of the size 14 that I ordered. What a mess! I don't want to deal with this company ever again. I won't even bother returning the shoes because I don't want to pay for the return postage. I'll just donate them to Goodwill.

I'm so angry about this whole situation. I can't believe that ShoeMall.com would treat their customers this way. It's not right.

By the way, did you know that ShoeMall.com is owned by Mason Shoes? They also do business under a bunch of other names like Stoneberry, Masseys, and Maryland Square. I wouldn't recommend doing business with any of them. I learned my lesson and I won't be shopping with them again.

Shoemall, oh boy, where do I start? My experience with them has been a bit of a rollercoaster ride. Sometimes it's been good, and sometimes it's been bad. Let me tell you about my experiences.

First off, I ordered some clothing from Shoemall in the past, and I never received the package. Can you believe it? They showed the package as delivered, but it was delivered to the wrong address. Someone else is probably enjoying my cute Free People brown sweater right now. I called PayPal to get a credit, but they refused because Shoemall showed the item as delivered. I tried several times to get my money back, but I eventually gave up and just wrote it off as a mistake. I mean, mistakes happen, right?

After that incident, I ordered from Shoemall again, and I didn't have any issues until recently. I ordered a pair of sandals, but they were too big, so I returned them to exchange for a smaller size using their shipping label. It's been three weeks, and they still don't have my return. I've emailed them, but I haven't heard back yet. I'll keep you posted on the outcome, but if the package is lost, I'm done with Shoemall. I'll just stick to ordering from Macys, Nordstrom Rack, or Carnival Shoes where this has never happened.

Don't get me wrong, the 30% discount is great, but if they can't deliver correctly or process returns and exchanges correctly, it's not worth it. I mean, what's the point of a discount if you can't even get what you ordered? It's frustrating, to say the least.

Overall, my experience with Shoemall has been hit or miss. I've had some good experiences, but I've also had some bad ones. If you're thinking about ordering from them, just be aware that there's a chance you might not get what you ordered. It's up to you if you want to take that risk.

So, I just got my shoes from ShoeMall and they were too small for my feet. I was pretty bummed out about it, but I decided to call their customer service to see if I could exchange them for a larger size. The person on the phone told me that I would have to pay the original price again, plus $6.99 for return shipping. I was a little confused because I thought I was only going to be charged $57.59, which was the amount of my original order.

A few hours later, I checked my credit card statement and saw that ShoeMall had charged me $83.97 for the second shipment. I was pretty upset because I had been told that I would only be charged the same amount as my original order. I called customer service again and spoke to a lady who didn't know why I was charged more. She said she would make a note of it, but I was still pretty frustrated.

In the end, I decided to cancel the second order because it should have been handled as an exchange. I'm going to call my credit card company and put a stop on the charge. The customer service person also told me that it would take two weeks to credit my account after they receive my original shipment back. So, I'm out $140 with no shoes and no guarantee that I'll ever get refunded for this transaction.

I have to say, I'm not too happy with ShoeMall right now. The fact that returns aren't free and that I was charged more than I was told feels a bit shady to me. It's not a good vibe. I hope they can fix this issue and make things right.

I recently ordered a pair of shoes from ShoeMall and was excited to receive them on a Saturday. However, upon trying them on, I realized they didn't fit quite right and decided to return them on the following Monday. Little did I know, this would be the start of a frustrating experience.

After waiting for three weeks without any update on my return status, I decided to reach out to the company's Customer Care Team. Their response was less than satisfactory, stating that they had not yet received or processed my returned item. They did mention that it typically takes 2 to 3 weeks for them to receive and process a returned item, but this was not communicated to me when I made the return.

To make matters worse, I had used the pre-printed return label provided by ShoeMall, but failed to notice that there was no tracking number on the label. This meant that I was unable to track the package and had no way of knowing if it had even been received by the company. If you decide to use their label, be sure to double-check for a tracking number or purchase tracking at the post office.

Despite the fact that it usually takes about 7 days for a package to be delivered by USPS, ShoeMall seemed to have a problem processing refunds. I found this to be quite frustrating, especially since I had paid for my purchase through Paypal, which has a purchase guarantee for buyers and sellers. In the end, I was forced to submit a claim for a missing refund and a chargeback to ShoeMall by Paypal since the company never responded to Paypal's inquiries.

Overall, my experience with ShoeMall was disappointing and I would not recommend them to others. The lack of communication and slow processing times for returns made the entire process more difficult than it needed to be. If you're looking for a reliable online shoe retailer, I suggest looking elsewhere.

I recently had an experience with ShoeMall that left me feeling frustrated and disappointed. I was excited to find my shoe size at a fantastic price on their website and placed my order on June 22, 2022. The very next day, I received an email stating that my shoes had shipped and I was given a tracking number that indicated I would receive my shoes in just three days.

However, July 3, 2022 rolled around and I still had not received my shoes. I was shocked to receive a notice that they had been delivered, despite the fact that I had not received them. After some investigation, I discovered that FedEx had placed a delay on the package because ShoeMall had failed to include my suite number on the shipping label.

FedEx informed me that the issue could be easily resolved if ShoeMall would simply call and correct the address. I waited on hold for a whopping 81 minutes to speak to a customer service representative from ShoeMall, only to be told that she had tried but was unable to make the necessary change. She suggested that I try calling FedEx again myself.

At this point, I was extremely frustrated. I had already waited so long for my shoes, and it seemed like ShoeMall was not taking responsibility for their mistake. I expected an apology and for them to expedite my shoes, but instead, I was left feeling like I was stuck in a toxic situation between two companies that were not willing to take responsibility for their mistakes.

After several more phone calls to both ShoeMall and FedEx, I decided to take matters into my own hands and let my credit card company handle my refund. It was a disappointing experience, and I hope that ShoeMall will take steps to improve their customer service in the future.

I recently had an experience with ShoeMall and I have to say, it was not a good one. I wish I could give them zero stars for their service. As a first-time customer, I was excited to order two pairs of shoes for my kids to wear to school. The website indicated that both pairs were in stock and would ship within 5-7 days. I was thrilled! However, my excitement quickly turned to frustration when I received an email just two minutes after paying for my order, informing me that one of the pairs was out of stock and on backorder. I was told that it would take a month to get the shoes and then another 5-7 days for shipping.

I immediately contacted ShoeMall to express my disappointment and frustration. I explained that I had only ordered because the website indicated that both pairs were in stock. I also asked them not to ship the other pair of shoes, as I would be cancelling my order. Unfortunately, this all happened on a weekend, and I have been trying to cancel my order for two days now.

Despite sending multiple emails and making three phone calls, I have not been able to cancel my order. To make matters worse, my order is now listed as "shipment pending," which means that I may be charged for shipping even though I asked them not to ship the shoes. It looks like I may have to pay $6.95 to return something that I never wanted in the first place.

Overall, I have to say that ShoeMall is the worst company I have dealt with in a long time. Their customer service is terrible, and they do not seem to care about their customers' satisfaction. I have a migraine from all the stress and frustration this experience has caused me. I would not recommend ShoeMall to anyone, and I will not be ordering from them again.

I recently had an experience with ShoeMall.com that left me feeling frustrated and disappointed. I placed an order for a pair of shoes in April 2022, and was initially told that they were in stock and would be shipped out soon. However, shortly after I received an email informing me that the shoes were actually on backorder and would not be available for some time.

Over the next few weeks, I received several updates about the status of my order, each time with a new estimated shipping date. I was patient and understanding, but when I received a letter in the mail last Saturday stating that my credit card had been declined, I was surprised and confused. It turned out that my card had been compromised during the time I was waiting for my shoes, so I had closed the account and opened a new one.

When I called ShoeMall.com to provide new payment information, I was informed that the shoes I had ordered had gone back into inventory and were now sold out. I was shocked and frustrated, especially since I had been waiting for them for nearly three months. The customer service representative I spoke with suggested that I speak with a supervisor, so I asked to be transferred.

When I explained the situation to the supervisor, I was met with resistance and defensiveness. She seemed annoyed that I was asking questions and insisting on an explanation for why my shoes had been sold to someone else. When I pointed out that other online stores I had shopped at had called me when there was a problem with my order, she dismissed my concerns and said that they were too busy to call everyone.

I was taken aback by her dismissive attitude and lack of concern for my experience as a customer. When I tried to explain my frustration, she talked over me and eventually hung up on me. I was left feeling angry and disappointed, and I would not recommend shopping at ShoeMall.com to anyone who values good customer service and fair treatment.

I got this email coupon from ShoeMall, and I was like, "Oh yeah, I remember them!" I've ordered from them before, and I even went to their store in Chippewa Falls, WI. They're part of this company called Mason Shoes, which also has other companies like Fif's, Massey's, Auditiobs, Maryland Square, and Stobeberry. So I figured, why not order a pair of Munro boots with free shipping? I put in my credit card info, and they charged me right away. I got the boots in about 10 days, but they were too small. I needed a bigger size, so I called ShoeMall to see what I could do.

They told me to send the boots back, and they'd send me the right size with free shipping. But I had to pay $6.95 for the return shipping. So I sent the boots back, and I called 14 days later to see what was up. They said they got the boots 3 days after I sent them, but they didn't have the size I needed. So they were gonna give me a refund in 7-10 days. I was like, "Wait a minute, you've had my boots for over 10 days, and now you're gonna take another 7-10 days to give me a refund? That's crazy!" I asked to talk to a supervisor, but they didn't really care. They just said I'd get my refund in 7-10 days.

I was pretty upset about the whole thing. I mean, I like supporting smaller companies instead of Amazon (even though I'm an Amazon Prime subscriber), but ShoeMall really let me down. They didn't even try to make me happy. So I told them I wouldn't be ordering from them again. And you know what? I got my refund 5 days later. But still, the whole experience left a bad taste in my mouth.

I bought a pair of boots from ShoeMall for $115 on eBay, but when they arrived, they were too big. I wanted to exchange them for size 8, but I needed boots for work urgently and didn't want to go through the hassle of mailing them back and waiting for the exchange process. So, I messaged ShoeMall and asked if I could purchase the size 8 boots now and get a refund once they received the size 9's back. They agreed, and I was happy with the solution.

However, I made a mistake by using the return label provided by ShoeMall instead of going through eBay to get a return label. Now, I can't ask eBay directly to step in and help with my situation. The help/contact page lacks direct customer service options, and it's all computer-automated questions. It's frustrating to go through several different steps to get to the correct help topic, and if you get stuck on one of the steps, there's no one to ask and nowhere to go from there. There are no general help options where you could easily send an email and have a human read it and help you directly. It's an extreme hassle if you have a problem that you can't get through the help options to submit.

ShoeMall received my returned size 9 boots on January 22, but it's now February 11th, and for over two weeks, they have been constantly telling me that my refund has been processed and/or that it was issued to my PayPal account, all of which is NOT true. I still have yet to see any kind of refund appear on either my PayPal account or my bank statement, and I have been checking both just in case. I decided to get PayPal involved, but now I have to wait for the seller to contact them back with their response to this issue. I just know that they either won't answer at all or just lie yet again and say the refund was already issued, even though PayPal can obviously see that no credit has ever been provided to me.

This situation is very stressful and upsetting, and I just want it to be resolved and be over with and get my refund. I hope more people tell their stories of the horrible experiences they've had with this seller. Obviously, I'm not the only one that they have completely screwed over. They do not deserve to be making any money as a business and need to be shut down and sued. If you're reading this and have also had a terrible experience with ShoeMall, please post about it somewhere, anywhere. We need to get the word out as much as possible to try and save others from being ripped off and put into such an unnecessarily stressful situation when all they wanted to do was purchase an item.

I can't believe how terrible my experience was with ShoeMall. I ordered a pair of shoes from their website for over $100, but when they arrived, they were completely wrong! I was so disappointed and frustrated that I immediately started the return process.

However, it took them over two weeks to receive the item I shipped back to them, even though we live in neighboring states! I was so angry that I reached out to them multiple times, but they never responded to my emails or phone calls.

To make matters worse, they promised me a refund within 2-3 days, but it's been two weeks and I still haven't received my money back. I can't believe how unprofessional and unreliable this company is.

It's so unfair that small businesses are struggling to stay afloat, while companies like ShoeMall get away with stealing from their customers and not taking any responsibility for their mistakes. It's truly disgusting and unacceptable.

I would never recommend ShoeMall to anyone and I hope they get shut down soon. It's time for them to be held accountable for their actions and for customers to be treated with respect and honesty.

I recently made a purchase on Shoemall.com for a pair of ankle boots that were advertised with a 20% discount. I was excited to receive my new boots and eagerly awaited their arrival. However, after waiting for three long weeks, I still had not heard anything about my order. I decided to call Shoemall's customer service to inquire about the status of my order.

After being on hold for what felt like an eternity, I finally spoke with a representative who informed me that my order had been canceled. I was shocked and disappointed to hear this news, especially since I had not received any notification from Shoemall about the cancellation. The representative explained that the boots were not in stock and that they had to cancel my order as a result.

This is not the first time that I have had a negative experience with Shoemall. In fact, this has happened to me before. I am frustrated and disappointed that I wasted three weeks waiting for a pair of boots that I will never receive. Now, I have to start my search for a new pair of ankle boots all over again. Unfortunately, many other stores have already sold out of my size, so I am not sure if I will be able to find what I am looking for.

I am extremely disappointed with Shoemall's lack of communication and poor customer service. They should have notified me about the cancellation of my order and offered me some sort of compensation for my inconvenience. Instead, I am left feeling frustrated and angry. I will not be making any future purchases from Shoemall and would not recommend them to anyone else.

I had high hopes for ShoeMall, but unfortunately my experience with them was not a good one. I placed an order back in December and another one this month in March, but both orders were cancelled without any explanation. I was frustrated and confused, so I decided to give them a call to see what was going on.

I spoke with an agent who transferred me to a "supervisor". I had to explain everything in detail, but the supervisor was not helpful at all. She told me that the issue was with Timberlands and not ShoeMall, and asked me what I expected them to do. I was taken aback by her rudeness and lack of empathy.

I tried to reason with her and asked if she wanted to keep my business, to which she replied yes. However, she was not willing to offer me any credit or discount for the inconvenience. This left a bad taste in my mouth and changed my perception of ShoeMall.

I understand that things can go wrong, but the way I was treated was definitely not appreciated. I thought ShoeMall was a good company, but now I'm not so sure. I hope they can improve their customer service and take responsibility for their mistakes in the future.

I recently made a purchase on ShoeMall.com for my son's Christmas gift. I was excited to receive the $322 Sam Hubbard shoes, but unfortunately, they were the wrong size. I promptly returned them using the return label provided by the website. However, it seems like the package got lost in transit as it took longer than expected for the shoes to arrive back at the warehouse. One reviewer even joked that the package must have been carried by a donkey!

After waiting for a few weeks, I decided to call ShoeMall's customer service on February 10, 2022, to check on the status of my exchange. I spoke to a supervisor who assured me that the bigger size was on its way via FedEx. However, when I called back on February 24, 2022, I was given a completely different story by the representative. She informed me that the shoes were received back on February 15, 2022, and that the exchange was "in-process." She also mentioned that it would take 7-10 days for me to receive the shoes and that I should call back if I didn't get them.

I was frustrated with the conflicting information and decided to speak to the supervisor. She apologized for the inconvenience and informed me that the exchange wasn't processed properly. She assured me that she fixed the issue and that I should receive the shoes in a few days. I am still waiting for the shoes to arrive, and I won't believe it until I see them.

Overall, my experience with ShoeMall has been disappointing. The customer service representatives seem to be giving out conflicting information, and the exchange process has been a hassle. I would not recommend buying from ShoeMall.

I recently made a purchase on ShoeMall's website and was disappointed with my experience. Although I received an email stating that my shoes had been shipped a week after placing my order, I was unable to track my package for several weeks. When I clicked on the tracking tab, it redirected me to a FedEx site that claimed they were unable to track packages due to Hurricane Laura. However, I found this to be odd as I frequently order items online and have never experienced such a delay. Additionally, I knew that my package would not have been shipped anywhere near the hurricane.

After waiting another week without any updates, I decided to reach out to ShoeMall's customer service team via email. Unfortunately, I did not receive a response for another week. Frustrated with the lack of communication, I decided to call their customer service line. However, I was put on hold for 34 minutes before finally speaking with a supervisor who promised to contact the vendor and get back to me.

It wasn't until six weeks after placing my order that I finally received an email stating that I would be receiving a refund. However, I have yet to receive that refund. Overall, I would not recommend ordering from ShoeMall's website due to the poor customer service and lack of communication.

I recently purchased two pairs of shoes from ShoeMall and I must say, I was quite pleased with one pair and decided to keep it. However, the other pair didn't quite meet my expectations, so I decided to return it using their return label. Little did I know, this would be the start of a not-so-fun experience.

After waiting for what seemed like forever, I decided to give them a call to inquire about my refund. To my surprise, I was told that it would take fourteen business days after they received the item to issue a refund. Fair enough, I thought. But then, they confirmed that they had received the shoes and yet, I was still waiting for my refund.

I called them three more times and each time, I was given the same response. I was even transferred to a supervisor on my fourth call, but I'm still waiting for that callback. It's been quite frustrating and I don't think I'll be ordering from this site again. I mean, who has the time to wait for a refund that should have been issued by now?

To be honest, this is my first negative review ever. My mother always told me to keep my mouth shut if I couldn't say something nice. But I just couldn't let this site's shoddy business practices go unnoticed. I hope this review helps you in some way. My advice? Shop elsewhere unless you want to waste your valuable time.

I gotta say, my experience with ShoeMall was not great. I ordered some shoes back in October as a Christmas gift, but apparently they were back-ordered. I didn't even know until I emailed them three times and they finally told me that the shoes hadn't shipped yet. I was getting worried because I was moving soon and didn't want the shoes to get lost in the shuffle. So I called them up today to see what was going on.

Well, let me tell you, the supervisor I spoke with was not very helpful. She said the only thing they could do was cancel my order and reorder it with my new address. But then she went ahead and cancelled my order without my permission! When I told her I didn't authorize the cancellation, she got really rude with me. And to top it off, she said I lost my spot in the back-order line and wouldn't get my shoes until January.

I was pretty upset about the whole thing, so I called back and talked to another manager. They basically told me the same thing, but offered me a measly 10% off for the hassle. I mean, come on, that's not even enough to cover the shipping costs!

Overall, I wouldn't recommend ShoeMall. They don't seem to have their act together when it comes to back-orders, and their customer service leaves a lot to be desired. If you're looking for shoes online, I'd suggest trying somewhere else.

I recently placed an order for a pair of shoes on May 13th from ShoeMall (shoemall.com). I received a confirmation email shortly after, but unfortunately, I also received another email stating that the shoes were on backorder. This was quite disappointing as I wear a size 14 and it's always a challenge for me to find shoes that I like. However, I was willing to wait for them to be back in stock, which was supposed to be on June 18th.

I checked the status of my order every day, but the delivery date kept getting pushed back. Eventually, the delivery date was set for July 3rd. However, on June 18th, which was the original date that the shoes were supposed to be shipped, I checked the status of my order only to find out that it had been canceled without any warning. Needless to say, I was extremely upset. Not only did they cancel my order, but I was really looking forward to getting this particular pair of shoes. To make matters worse, the website still shows them as being in stock in my size.

This was a completely unprofessional experience, and I will never order from this company again. I strongly advise others not to order from them either. It's frustrating to have your order canceled without any warning, especially when you've been waiting for so long. I hope that ShoeMall can improve their customer service in the future so that others don't have to go through the same experience that I did.

I recently made a purchase on ShoeMall's website, shoemall.com, for a pair of shoes to give as a Christmas present. I was having trouble finding the shoes locally, so I decided to order them online. I placed my order on Saturday, December 20th, and was pleased to see that the website offered 2-day shipping guaranteed to arrive before Christmas Eve for free, as long as the order was placed by Monday, December 22nd.

However, when I checked the tracking information with FedEx, I was disappointed to see that ShoeMall had sent the package via SmartPost Ground, and the shoes would not arrive until Friday, December 26th. I immediately called ShoeMall's customer service department to try to correct the problem. Unfortunately, the representative I spoke with told me that there was nothing she could do to expedite the shipping.

I asked if they could send another pair of shoes via next-day air, and I would simply refuse the package when it arrived on Friday. However, the representative told me that there were no more shoes in that size in stock, even though the website had indicated that they were in stock when I placed my order. I was disappointed that ShoeMall was not willing to go the extra mile to make me, the customer, happy.

When I got off the phone with the representative, she wished me a good holiday, even though I would not be receiving the item in time for Christmas. While I appreciated the sentiment, I was still frustrated with the situation.

Overall, I was disappointed with my experience with ShoeMall. I had hoped that their website's promise of 2-day shipping guaranteed would be upheld, but unfortunately, that was not the case. I do not plan on ordering from ShoeMall again in the future.

I recently had an experience with ShoeMall that left me feeling pretty disappointed. I ordered a pair of boots that I had purchased twice before over the last few years, but this time around, the quality was noticeably lower. I suspect that the shoes I received were fake, but when I tried to leave a review expressing my concerns, it was censored and not posted online. This made me feel like ShoeMall was trying to hide something.

The boots scuffed almost immediately after I started wearing them, and they were much stiffer and more uncomfortable than my previous pairs. They also fit smaller than expected, which made them even more uncomfortable to wear. Unfortunately, I didn't realize how damaged they were until after I had worn them for a day, so I couldn't return them. I tried to keep wearing them, but after a month, they were so painful to walk in that I had to give up.

To make matters worse, I also ordered another pair of shoes at the same time, but they were completely the wrong size, even though the label said they were the right size. It was obvious that the label had been altered, which made me suspicious that ShoeMall was intentionally selling fake shoes. However, when I contacted customer service, they were willing to take the shoes back without a return fee once I explained the situation.

Overall, I was really disappointed with my experience with ShoeMall. It's possible that they just need to exercise better control over their suppliers, but either way, I don't think I'll be ordering from them again.

#Shoemall.com, all I can say is this company sucks! As a First time customer, I Placed an order only to receive the wrong shoes. Took me over 30 min to get customer service on the phone. Transferred to a manager where I was told I would not be charged a return fee. Well they lied, even though it was notated on the account. I called back, When I spoke to the supervisor after waiting 30 min, Linda said she would refund the shipping fee...hm the fee that was already supposed to have been refunded with the original refund. all I can say is DO NOT purchase from this company...CROOKS!

Social media destroy this company!

Horrible service and cheap customer…
Horrible service and cheap customer service. Sent me shoes that were two sizes too large. I paid $9 to ship them back AND then they only gave me credit (5 weeks later!) for shoes but charged me for the shipping to me of $7.48.
Shoes appeared to be slightly worn from previous customer who must have also sent it back.
Stay away from them and its better to pay 20% then all that trouble. cheap company

I ordered a pair of shoes may 23 2020 and immediately got a response saying it was on back order. I kept checking the order status and called but no one answers the phone # provided. I emailed several times and never got a response. When I tried to cancel the order on line was told to call customer service but no one answers day after day hrs at a time on hold.

I have ordered a pair of boots from ShoeMall website and sent them back because boots were defective! Customer service rep promised I'll be getting a refund but he was not able to tell the exact date. I waited for over two weeks and contacted them again about my money but they still had no idea.
Later the simply stopped replying and there was no sign of my money. I am extremely disappointed and angry and don't know what to do. I even told them that I'm going to report them but they really did not care and ignored me. This company is not to be trusted, they are real scammers, avoid at all costs!

Ordered shoes from www.shoemall.com and was very disappointed with the poor quality! And size was also incorrect.
So I decided to return the shoes in order to get a refund. I contacted ShoeMall and they gave me nothing but headache. It was very difficult to communicate with these people and at first they even told that refund was not possible. Wasted days trying to convince them that they must refund me and finally they agreed.
Such a nightmare! Will never order from ShoeMall again!