CB Automotive Fueling and Charging Shell Complaints #202-221

Shell review: gas

AJ84 of Houston, US

Dec 26, 2018 10:39 am UTC

Pump takes your card and approves it but won't allow you to pump gas but they still put a hold out for 85.00 after it cancels your transaction. Clerks will not answer why and say they see nothing on the screen. Charged 85.00 but get no gas. This has happened to both of us as well as others at the pump. Owner refuses to help or explain. There is no resolution. Tried again two days later and the same thing. Charged my card but unable to get gas.

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shellcustomercare@shell.com

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