SHEIN UK
Reviews and Complaints

Like its reclused owner, customer services do not exist or they just don't want to help customers... The so called "live chat" is never live, can never get to chat with a real person. The robot is badly programmed and it takes you round circles and not get a proper answer. Frustration is an under statement, and the current problem of delivery is still outstanding, try to complaint, but there is no faculty to do so. All in all, quick to take my money but if there is a problem, jumping through hoops and climbing mountains will not resolve it, as no one would talk to you.

I recently had the unfortunate experience of dealing with SheIn's customer service, and I must say that their level of unhelpfulness and lack of accessibility left me thoroughly disappointed. Despite multiple attempts to speak with a manager, I was consistently denied and left feeling unheard and frustrated.

One of the main issues I encountered was the difficulty in reaching an actual human representative. Every time I tried to contact customer support, I was routed to an automated system that proved to be unhelpful in resolving my concerns. When I finally managed to connect with a live agent, my chat was terminated multiple times without my consent, which I found incredibly rude and disrespectful.

Another major problem I faced was the lack of detailed information provided for their clothing items, specifically regarding the length of the pants I ordered. The size information did not indicate the length, and as a result, I ended up ordering pants with the wrong length. When I reached out to their support team for assistance, they simply informed me of the length, which was not suitable for me. This miscommunication could have been avoided if they had provided accurate and comprehensive sizing information on their website.

To make matters worse, my order was marked as delivered by the courier, but I never received it. I am currently in the process of chasing my money, as SheIn failed to deliver the product I ordered. Despite my requests for evidence of delivery, such as pictures or any form of proof, they were unable to provide any. This lack of accountability and transparency further added to my frustration.

Throughout this ordeal, one customer service agent named CHESKA stood out for their robotic and unhelpful attitude. Their lack of empathy and unwillingness to assist only reinforced my negative perception of SheIn and their customer service.

I am truly disappointed with SheIn and the way they have handled this entire situation. Their unhelpful customer service, lack of accessibility, inaccurate product information, and failure to provide evidence of delivery have not only caused me financial loss but have also tarnished their brand reputation. I will make it a point to share my terrible experience with others to warn potential customers about the poor quality of service provided by SheIn.

I ordered a swimming costume

It states I have a refund someone got a refund on it but NOT me

I want costume I don't want a refund I want a costume

Please look into this thanks

Someone has made out its their account my address is Regan close nr32 4wy

I sent a lot of items back to Shein and they received them on 22nd August, I am still waiting to be reimbursed. it is taking way too long and there is no live customer services available so I cant talk to anyone...

these are the orders:

The returns order numbers are:-

GSON8B43Q001T3A - Return track number MD000000089045058

GSON8S43400M633 - Return track number MD000000089045462

can you get on this asap please

thanks

Justine

I have been trying to get an order I made in September of 2022 to no avail. The order stated RECIEVED. I don't know who received it but I sure didn't. The email address at that time was [protected]@yahoo.com

406 Knox Ave

Orange,TX. 77630

Phone number was [protected]

Current email is

[protected]@gmail.com

Phone #[protected]

Pls contact me.

My 10 year old daughter was searching for kids trainers and a whole lot of disgusting items NOT FOR CHILDREN came up, this is grooming our innocent children. She also typed in kids full

Face goggles it came up on that too.

This happened 22/6/23

I did try and contact shein but there complaints page was down

I have attached yet again th eevidence

I recently bought a dress from SHEIN UK for a special occasion, but boy was I disappointed! The strap wasn't even sewn on properly, it was all wonky and crooked. I was so upset, I don't think I'll be buying from SHEIN again. It's a shame because I was really looking forward to wearing that dress. I hope they improve their quality control because this was just unacceptable.

I recently bought a couple of lights from SHEIN UK for Christmas. I was pretty excited to use them, but when I got them, I realized that they weren't what I expected. The lights were not able to change the battery, which was a bummer. I could only use them once, and then they were useless. I was really disappointed because I was hoping to use them for a long time, but it wasn't possible.

Apart from that, I must say that the website is pretty good. It's easy to navigate, and the products are well-organized. The prices are also quite reasonable, and there are always some good deals going on. I also like the fact that they have a wide range of products, so you can find almost anything you need.

However, I did have some issues with the delivery. It took longer than expected, and I had to wait for almost two weeks to get my order. I understand that it was during the holiday season, but I still think they could have done better.

Overall, I think SHEIN UK is a decent website to shop from. They have some good products at reasonable prices, but you need to be careful about what you buy. Make sure you read the product description carefully before making a purchase. Also, be prepared for some delays in delivery.

I've been shopping on SHEIN UK (shein.co.uk) for a while now and I gotta say, I'm pretty impressed with their selection of clothes. They've got everything from trendy tops to cute dresses, and the prices are pretty reasonable too. However, I recently had an issue with a few items I ordered and needed to return them. Unfortunately, I couldn't seem to find the returns address anywhere on the website. I tried contacting customer service, but they didn't seem to be much help either.

I gotta admit, I was getting pretty frustrated. I mean, I don't have a ton of money to spend on clothes, so I really can't afford to just let these items go. But after a bit of digging around, I finally found the returns address buried deep in the website. It would have been nice if it was a bit easier to find, but at least I was able to send my items back and get my money back.

Overall, I still think SHEIN UK is a pretty good place to shop for clothes. They've got a great selection and the prices are hard to beat. But if you do have any issues with your order, just be prepared to do a bit of digging to find the help you need.

I recently made an order on SHEIN UK and unfortunately, I never received my items. According to the company, my items were delivered, but I never received anything. I was really disappointed and frustrated with this experience.

I tried to contact their customer service, but it was really difficult to get a response. It took a long time for them to get back to me and when they did, they were not very helpful. They just kept telling me that my items were delivered and that there was nothing they could do.

Overall, I feel like I was scammed by this company. I spent my hard-earned money on items that I never received. It's really disappointing and I would not recommend shopping with them. It's important to be careful when shopping online and to do your research before making a purchase.

So, I ordered from SHEIN UK (shein.co.uk) about a month ago and I still haven't gotten my stuff. I'm pretty bummed about it and I don't think I'll be ordering from them again. I tried to reach out to customer service, but I couldn't get through to anyone. It's a shame, really. I was really excited about my purchase, but now I'm just disappointed. This company seems pretty unreliable to me.

So, I've been shopping at Shein UK for a while now and I gotta say, I've had a pretty good experience overall. I've ordered a few things from them in the past and they've all arrived in a timely manner and were exactly what I was expecting. However, my most recent order has been a bit of a letdown.

According to the tracking information, my package was delivered a few days ago, but when I went to check my mailbox, there was nothing there. I've checked with my neighbors and even asked the delivery person if they remember delivering it, but so far, no luck. I'm not saying that it's Shein's fault necessarily, but it's definitely frustrating when you're expecting something and it doesn't show up.

That being said, I don't want to discourage anyone from shopping at Shein. They have a great selection of clothes and accessories at really affordable prices. And like I said, I've had mostly positive experiences with them in the past. I just think it's important to keep in mind that sometimes things can go wrong with shipping and delivery, and it's not always within the control of the retailer.

Overall, I would still recommend Shein UK to anyone looking for trendy and affordable fashion. Just be aware that there's always a chance that your package might not arrive on time or at all. But hey, that's just part of the online shopping experience, right?

I gotta say, I was pretty excited to order from SHEIN UK (shein.co.uk). I mean, have you seen their clothes? So cute! But when I got a notification saying my package had been delivered, I was like, "Uh, what package?" 'Cause I definitely didn't get anything.

I'm not gonna lie, I'm pretty bummed about this. I mean, I was really looking forward to my new clothes. So I sent them an email asking if they could look into it or give me a refund. I haven't heard back yet, but I'm hoping they'll get back to me soon.

The tracking number they gave me is QP***GB, in case anyone's wondering. I don't know if that helps, but I figured I'd throw it out there.

Overall, I'm not super impressed with my experience so far. I mean, I get that things can go wrong with shipping, but it's still a bummer. I'm hoping they'll make it right, but we'll see.

So, I was really excited to order some dresses from SHEIN UK for the heatwave we've been having. I made sure to pick out ones that were listed as stretchy fabric, because who wants to be uncomfortable in the heat, right? Well, I received two of the dresses so far and neither of them are stretchy at all. I was really disappointed because I was looking forward to wearing them and now I'm not sure if I'll even be able to. I'm still waiting for the rest of my order to arrive, so I'm hoping that at least some of those will be stretchy like they were supposed to be. Overall, I'm just feeling let down by my experience with SHEIN UK so far.

I recently made an order on SHEIN UK (shein.co.uk) with order number GSONU952A0001SQ. I ordered 7 items, but unfortunately only 1 item arrived. To make matters worse, the tracking number has disappeared and when I tried to track my order using the order number, I couldn't find any information.

I have tried to contact SHEIN UK via email, but I have not received any response. It has been a couple of weeks now and I am starting to get worried. I would really appreciate it if someone could get in touch with me regarding my order.

Overall, I am disappointed with my experience with SHEIN UK. I understand that mistakes can happen, but the lack of communication and response from their customer service team is unacceptable. I hope that they can rectify this situation and provide me with the missing items or a refund.

Yo, so I gotta say, I'm pretty bummed out about my experience with SHEIN UK. I made an order back on November 19th, 2022 and was supposed to get it delivered by December 1st or 2nd. But guess what? Nothing showed up. Nada. Zilch. And that's just not cool, you know?

So now I'm reaching out to SHEIN to see what's up and hopefully get my package delivered ASAP. I mean, I'm not trying to be a Karen or anything, but I did spend my hard-earned cash on this order and I expect to actually receive it. If they need my order number or anything like that, I'm happy to provide it. But seriously, SHEIN, let's get this sorted out.