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SHEIN UK Customer Service Phone, Email, Contacts

SHEIN UK
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www.shein.co.uk

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SHEIN UK Reviews 2

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SHEIN UK A company with an awful customer service, the worst of all, NEVER buy from them

Like its reclused owner, customer services do not exist or they just don't want to help customers... The so called "live chat" is never live, can never get to chat with a real person. The robot is badly programmed and it takes you round circles and not get a proper answer. Frustration is an under statement, and the current problem of delivery is still outstanding, try to complaint, but there is no faculty to do so. All in all, quick to take my money but if there is a problem, jumping through hoops and climbing mountains will not resolve it, as no one would talk to you.

Recommendation: I wouldn't waste your time, there are other site which you can get the same products cheaper and are more efficient when you have a problem.

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Update by Siafuc

Order Number: GSONS154R00NRS6

Tracking number: H022WA0205217719

Tracking number is useless. No information from the courier (see attached). Meanwhile, SHEIN keep sending email to me telling me my package has been delivered, but I have received only ONE item and there are 2 in my order.

Try to contact customer services to get further information and speak to someone but the live chat is never live.. disappointing. There is facility where I can write to customer service or leave a message, I cannot even get a "ticket".

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SHEIN UK Extremely Disappointed with SheIn's Unhelpful Customer Service

I recently had the unfortunate experience of dealing with SheIn's customer service, and I must say that their level of unhelpfulness and lack of accessibility left me thoroughly disappointed. Despite multiple attempts to speak with a manager, I was consistently denied and left feeling unheard and frustrated.

One of the main issues I encountered was the difficulty in reaching an actual human representative. Every time I tried to contact customer support, I was routed to an automated system that proved to be unhelpful in resolving my concerns. When I finally managed to connect with a live agent, my chat was terminated multiple times without my consent, which I found incredibly rude and disrespectful.

Another major problem I faced was the lack of detailed information provided for their clothing items, specifically regarding the length of the pants I ordered. The size information did not indicate the length, and as a result, I ended up ordering pants with the wrong length. When I reached out to their support team for assistance, they simply informed me of the length, which was not suitable for me. This miscommunication could have been avoided if they had provided accurate and comprehensive sizing information on their website.

To make matters worse, my order was marked as delivered by the courier, but I never received it. I am currently in the process of chasing my money, as SheIn failed to deliver the product I ordered. Despite my requests for evidence of delivery, such as pictures or any form of proof, they were unable to provide any. This lack of accountability and transparency further added to my frustration.

Throughout this ordeal, one customer service agent named CHESKA stood out for their robotic and unhelpful attitude. Their lack of empathy and unwillingness to assist only reinforced my negative perception of SheIn and their customer service.

I am truly disappointed with SheIn and the way they have handled this entire situation. Their unhelpful customer service, lack of accessibility, inaccurate product information, and failure to provide evidence of delivery have not only caused me financial loss but have also tarnished their brand reputation. I will make it a point to share my terrible experience with others to warn potential customers about the poor quality of service provided by SheIn.

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SHEIN UK Complaints 16

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5:37 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Please can you tell me where my order is? I received confirmation of my order GSO12N52N001Q5S on 29th April, and told that it would be delivered by 8th May. I keep getting emails saying it is delayed and on it's way from your courier Evri, but nothing arrives. Can you please tell me what is happening as I have paid for these items and this will put me off ever shopping with Shein again if this is not resolved quickly

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11:58 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

i had orderd somhting on the 30 of march the website said it would come on the 7 of apiril, my door bell did not ring all day so i went check shein to see when the package would come and it said it had already been deliverd so i tell costommer service and they siad i should wait till the 8th of apiril so i cheack on the 8 and it keep in saying wight 23 hours like i dint just make a complaint 24 hours ago

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5:57 pm EST

SHEIN UK Swim costume

I ordered a swimming costume

It states I have a refund someone got a refund on it but NOT me

I want costume I don't want a refund I want a costume

Please look into this thanks

Someone has made out its their account my address is Regan close nr32 4wy

Claimed loss: Just want costume

Confidential Information Hidden: This section contains confidential information visible to verified SHEIN UK representatives only. If you are affiliated with SHEIN UK, please claim your business to access these details.

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Is SHEIN UK Legit?

SHEIN UK earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds SHEIN UK to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, SHEIN UK is known for their high standards and safety. If you're thinking about dealing with SHEIN UK, it's wise to check how they handle complaints.

SHEIN UK has registered the domain name for shein.co.uk for more than one year, which may indicate stability and longevity.

Shein.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Shein.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Shein.co.uk you are considering visiting, which is associated with SHEIN UK, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for SHEIN UK have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

SHEIN UK website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Shein.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While SHEIN UK has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 16 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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J
1:19 pm EDT

SHEIN UK Refund

I sent a lot of items back to Shein and they received them on 22nd August, I am still waiting to be reimbursed. it is taking way too long and there is no live customer services available so I cant talk to anyone...

these are the orders:

The returns order numbers are:-

GSON8B43Q001T3A - Return track number MD000000089045058

GSON8S43400M633 - Return track number MD000000089045462

can you get on this asap please

thanks

Justine

Desired outcome: money back please asap

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10:48 am EDT
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SHEIN UK Shein

I have been trying to get an order I made in September of 2022 to no avail. The order stated RECIEVED. I don't know who received it but I sure didn't. The email address at that time was [protected]@yahoo.com

406 Knox Ave

Orange,TX. 77630

Phone number was [protected]

Current email is

[protected]@gmail.com

Phone #[protected]

Pls contact me.

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11:33 am EDT

SHEIN UK Inappropriate content

My 10 year old daughter was searching for kids trainers and a whole lot of disgusting items NOT FOR CHILDREN came up, this is grooming our innocent children. She also typed in kids full

Face goggles it came up on that too.

This happened 22/6/23

I did try and contact shein but there complaints page was down

I have attached yet again th eevidence

Desired outcome: I want a full investigation into this sick act!!!! And people held accountable

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7:05 am EDT
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SHEIN UK Disappointing Quality Control: My Experience with SHEIN UK's Dress Purchase

I recently bought a dress from SHEIN UK for a special occasion, but boy was I disappointed! The strap wasn't even sewn on properly, it was all wonky and crooked. I was so upset, I don't think I'll be buying from SHEIN again. It's a shame because I was really looking forward to wearing that dress. I hope they improve their quality control because this was just unacceptable.

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6:20 am EDT
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SHEIN UK Mixed Experience with SHEIN UK: Good Website, Disappointing Product and Delivery

I recently bought a couple of lights from SHEIN UK for Christmas. I was pretty excited to use them, but when I got them, I realized that they weren't what I expected. The lights were not able to change the battery, which was a bummer. I could only use them once, and then they were useless. I was really disappointed because I was hoping to use them for a long time, but it wasn't possible.

Apart from that, I must say that the website is pretty good. It's easy to navigate, and the products are well-organized. The prices are also quite reasonable, and there are always some good deals going on. I also like the fact that they have a wide range of products, so you can find almost anything you need.

However, I did have some issues with the delivery. It took longer than expected, and I had to wait for almost two weeks to get my order. I understand that it was during the holiday season, but I still think they could have done better.

Overall, I think SHEIN UK is a decent website to shop from. They have some good products at reasonable prices, but you need to be careful about what you buy. Make sure you read the product description carefully before making a purchase. Also, be prepared for some delays in delivery.

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4:52 am EDT
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SHEIN UK SHEIN UK Review: Great Clothes Selection, but Returns Process Can Be Frustrating

I've been shopping on SHEIN UK (shein.co.uk) for a while now and I gotta say, I'm pretty impressed with their selection of clothes. They've got everything from trendy tops to cute dresses, and the prices are pretty reasonable too. However, I recently had an issue with a few items I ordered and needed to return them. Unfortunately, I couldn't seem to find the returns address anywhere on the website. I tried contacting customer service, but they didn't seem to be much help either.

I gotta admit, I was getting pretty frustrated. I mean, I don't have a ton of money to spend on clothes, so I really can't afford to just let these items go. But after a bit of digging around, I finally found the returns address buried deep in the website. It would have been nice if it was a bit easier to find, but at least I was able to send my items back and get my money back.

Overall, I still think SHEIN UK is a pretty good place to shop for clothes. They've got a great selection and the prices are hard to beat. But if you do have any issues with your order, just be prepared to do a bit of digging to find the help you need.

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SHEIN UK Disappointing Experience with SHEIN UK: Items Never Received and Poor Customer Service

I recently made an order on SHEIN UK and unfortunately, I never received my items. According to the company, my items were delivered, but I never received anything. I was really disappointed and frustrated with this experience.

I tried to contact their customer service, but it was really difficult to get a response. It took a long time for them to get back to me and when they did, they were not very helpful. They just kept telling me that my items were delivered and that there was nothing they could do.

Overall, I feel like I was scammed by this company. I spent my hard-earned money on items that I never received. It's really disappointing and I would not recommend shopping with them. It's important to be careful when shopping online and to do your research before making a purchase.

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SHEIN UK Disappointing Experience with SHEIN UK: Delayed Delivery and Unresponsive Customer Service

So, I ordered from SHEIN UK (shein.co.uk) about a month ago and I still haven't gotten my stuff. I'm pretty bummed about it and I don't think I'll be ordering from them again. I tried to reach out to customer service, but I couldn't get through to anyone. It's a shame, really. I was really excited about my purchase, but now I'm just disappointed. This company seems pretty unreliable to me.

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SHEIN UK Mixed Experience with Shein UK: Great Selection and Prices, but Shipping Issues

So, I've been shopping at Shein UK for a while now and I gotta say, I've had a pretty good experience overall. I've ordered a few things from them in the past and they've all arrived in a timely manner and were exactly what I was expecting. However, my most recent order has been a bit of a letdown.

According to the tracking information, my package was delivered a few days ago, but when I went to check my mailbox, there was nothing there. I've checked with my neighbors and even asked the delivery person if they remember delivering it, but so far, no luck. I'm not saying that it's Shein's fault necessarily, but it's definitely frustrating when you're expecting something and it doesn't show up.

That being said, I don't want to discourage anyone from shopping at Shein. They have a great selection of clothes and accessories at really affordable prices. And like I said, I've had mostly positive experiences with them in the past. I just think it's important to keep in mind that sometimes things can go wrong with shipping and delivery, and it's not always within the control of the retailer.

Overall, I would still recommend Shein UK to anyone looking for trendy and affordable fashion. Just be aware that there's always a chance that your package might not arrive on time or at all. But hey, that's just part of the online shopping experience, right?

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SHEIN UK Disappointed with SHEIN UK: Package Not Delivered and No Response Yet

I gotta say, I was pretty excited to order from SHEIN UK (shein.co.uk). I mean, have you seen their clothes? So cute! But when I got a notification saying my package had been delivered, I was like, "Uh, what package?" 'Cause I definitely didn't get anything.

I'm not gonna lie, I'm pretty bummed about this. I mean, I was really looking forward to my new clothes. So I sent them an email asking if they could look into it or give me a refund. I haven't heard back yet, but I'm hoping they'll get back to me soon.

The tracking number they gave me is QP***GB, in case anyone's wondering. I don't know if that helps, but I figured I'd throw it out there.

Overall, I'm not super impressed with my experience so far. I mean, I get that things can go wrong with shipping, but it's still a bummer. I'm hoping they'll make it right, but we'll see.

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SHEIN UK Disappointed with SHEIN UK's Non-Stretchy Dresses for Heatwave

So, I was really excited to order some dresses from SHEIN UK for the heatwave we've been having. I made sure to pick out ones that were listed as stretchy fabric, because who wants to be uncomfortable in the heat, right? Well, I received two of the dresses so far and neither of them are stretchy at all. I was really disappointed because I was looking forward to wearing them and now I'm not sure if I'll even be able to. I'm still waiting for the rest of my order to arrive, so I'm hoping that at least some of those will be stretchy like they were supposed to be. Overall, I'm just feeling let down by my experience with SHEIN UK so far.

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SHEIN UK Disappointing Experience with SHEIN UK: Missing Items and No Response from Customer Service

I recently made an order on SHEIN UK (shein.co.uk) with order number GSONU952A0001SQ. I ordered 7 items, but unfortunately only 1 item arrived. To make matters worse, the tracking number has disappeared and when I tried to track my order using the order number, I couldn't find any information.

I have tried to contact SHEIN UK via email, but I have not received any response. It has been a couple of weeks now and I am starting to get worried. I would really appreciate it if someone could get in touch with me regarding my order.

Overall, I am disappointed with my experience with SHEIN UK. I understand that mistakes can happen, but the lack of communication and response from their customer service team is unacceptable. I hope that they can rectify this situation and provide me with the missing items or a refund.

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SHEIN UK Disappointing Experience with SHEIN UK: Delayed Delivery and No Communication

Yo, so I gotta say, I'm pretty bummed out about my experience with SHEIN UK. I made an order back on November 19th, 2022 and was supposed to get it delivered by December 1st or 2nd. But guess what? Nothing showed up. Nada. Zilch. And that's just not cool, you know?

So now I'm reaching out to SHEIN to see what's up and hopefully get my package delivered ASAP. I mean, I'm not trying to be a Karen or anything, but I did spend my hard-earned cash on this order and I expect to actually receive it. If they need my order number or anything like that, I'm happy to provide it. But seriously, SHEIN, let's get this sorted out.

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Overview of SHEIN UK complaint handling

SHEIN UK reviews first appeared on Complaints Board on May 28, 2023. The latest review No delivery! was posted on May 19, 2025. SHEIN UK has an average consumer rating of 1 stars from 18 reviews. SHEIN UK has resolved 0 complaints.
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  1. SHEIN UK Contacts

  2. SHEIN UK phone numbers
    +1 08990759853
    +1 08990759853
    Click up if you have successfully reached SHEIN UK by calling +1 08990759853 phone number 0 0 users reported that they have successfully reached SHEIN UK by calling +1 08990759853 phone number Click down if you have unsuccessfully reached SHEIN UK by calling +1 08990759853 phone number 2 2 users reported that they have UNsuccessfully reached SHEIN UK by calling +1 08990759853 phone number
  3. SHEIN UK social media
  4. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
SHEIN UK Category
SHEIN UK is ranked 11 among 689 companies in the Fashion and Style category

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