Sendwave review: Suspended account

August 15, 2026
My account was suspended without any clear cause or explanation. I have been a user of the app since 2016, with a long history of using the service for legitimate remittances.

The funds transferred were sent from my U.S. bank account to the M-Pesa accounts of known recipients, as well as to my own M-Pesa account. There were no unusual changes in the amounts transferred or in my normal remittance pattern.

I was informed that the suspension was triggered by a system alert; however, it appears that no meaningful manual review of my account history was conducted before the suspension was imposed. Given that I have used the app consistently since 2016, I believe my longstanding account history and established transaction pattern should have been taken into consideration.

I respectfully request a proper manual review of my account, restoration of access if there is no legitimate basis for the suspension, and a clear explanation of the specific reason for the action taken.