SeaWorld Parks & Entertainment review: No special needs guest ( 2 comments)

Very unhappy with todays visit. We live in Orlando/Kissimmee area and have been loyal pass holders for 3 years.
Today my pregnant wife along with my 3 year old daughter, sister in law and mother in law went to Seaworld thinking they would have a great time. My wife is 4 months pregnant and has diabetes along with a dropping blood pressure issue. The doctors say it could be just through the pregnancy, but she needs to constantly eat. She may pass out and hitting the floor while pregnant wouldn't be a good thing.
So long story short as we have done many times in the past my wife brought a small cooler that conforms to the policies. Inside there were snacks for my daughter and sandwich for my wife that she could snake on if in the event she felt ill. She was refused entry to the park because of this. She asked to speak to a manager (Jacob) and a general manager. To no avail. She called me historical crying about how badly she was being treated. The general manager refused to speak with me and the options my wife was given was to send an email complaint or fill out a paper with her comments. Imagine where that paper would have gone.
I called the 800 number to attempt to speak to someone on this issue. Not even they could reach guest services. I left my name and number with the kind and understanding operator named Drew.
Really is this how Seaworld deals with their special needs guests? I am also a Disney year pass holder and have never had any issue with bringing in food for my wife. I manage at Universal Studios Orlando, Florida. Even I know that rules sometimes need to be bent for "SPECIAL NEED GUEST." Truly disappointed and still waiting on a call from someone to help with this situation. It's a shame that someone needs to explain and embarrass themselves with they're medical conditions.
So if you have special medical needs this might not be the place for you. If this is not corrected then I along with my family will NOT be buying passes once these expire. We spend plenty of money in the parks to not be allowed a sandwich for a sick pregnant woman.