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Seattle Coffee Direct

Seattle Coffee Direct review: Rip off! 683

N
Author of the review
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Seattle Coffee Directly RIPPED ME OFF! It took me nearly one month of digging, but I uncovered the "Wizard behind the curtain". His name is Brian Dale. "President" of peel inc.

990 Grove St. Suite 204
Evanston, Il. 60201
[protected]
[protected]@peel.com

Check out www.peel.com
Click his link for "Commerce".

It's all right there! Seattle Coffee Direct; Shop Dani; Poster Pass

File complaints at: www.ftc.gov, www.chicago.bbb.org.

I got My MONEY BACK! YOU CAN TOO!

Update by Nancy Ross
Feb 10, 2008 4:18 am EST

Seattle Coffee Direct is owned & Operated by

Peel Inc.
990 Grove St.
Evanston, Il 60201
[protected]

briandale@peel.com

www.peel.com

This is a big-time SCAM & everyone needs to unite against this guy!

I got my $$ back by filing complaints w/ www.ftc.gov &
www.chicago.bbb.org

Also disputed charges on Visa through my bank.

See /link removed/
My report is #303323

Good Luck to Everyone!

Update by Nancy Ross
Feb 17, 2008 4:55 am EST

Contact info for SeattleCoffeeDirect is

www.peel.com

briandale@peel.com

Check out www.chicago.bbb.org for info on Peel Inc.
You are not the only victim!

I filed with BBB & also

www.ftc.gov

I finally got my $$$ back:)

He is also responsible for

ShopDani.com & PosterPass.com

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683 comments
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Jeff Berman
,
Nov 04, 2008 10:18 am EST

Dear Cristine,

I am very sorry for any troubles you may have had with our company, Seattle Coffee Direct. Be assured that at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably provide refunds, return shipping information and anything else that will make your experience with our company more satisfactory. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

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Jeff Berman
,
Nov 04, 2008 10:15 am EST

Dear Yvonne,

I apologize for the problems you have encountered with our company, Seattle Coffee Direct. To receive further assistance, please call 888-217-CAFE between the hours of 10 am and 6 pm EST. You will be credited for any unopened bags of coffee that we receive returned. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php. Again, I apologize for the inconvenience and hope we can rectify this situation as soon as possible.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

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Jeff Berman
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Nov 04, 2008 10:12 am EST

Dear Terri,

I apologize for any problems you have encountered with our company, Seattle Coffee Direct. To speak with a customer service representative, please call 888-217-CAFE between the hours of 10 am and 6 pm EST. He or she would be happy to assist you by explaining charges, discontinuing shipments, and/or issuing refunds for returned coffee. For further information, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php. I hope this information is helpful. We look forward to speaking with you.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

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Jeff Berman
,
Nov 04, 2008 9:53 am EST

Merlin,

I apologize for any problems you have experienced with our company, Seattle Coffee Direct. To cancel your account and discontinue shipments, please call 888-217-CAFE. At that time, please inform the customer service representative that you plan to return your coffee. He or she will explain the process for doing so. As soon as we receive your coffee, you will be issued a refund. I hope this information was helpful. For further clarification, please see Details and Terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

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Jeff Berman
,
Nov 04, 2008 9:45 am EST

Ms. Brethen,

I apologize for your dissatisfaction with our company, Seattle Coffee Direct. If you'd like to speak with someone about your account, please call 888-217-CAFE between the hours of 10 am and 6 pm EST. A customer service representative would be happy to explain any charges or assist you in whatever way necessary.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

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Jeff Berman
,
Nov 04, 2008 9:37 am EST

Ms. Stubbs,

I apologize for any problems you have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct, customer satisfaction is our number one priority. If you have any further questions, please do not hesitate to call us again at 888-217-CAFE.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

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Jeff Berman
,
Nov 04, 2008 9:33 am EST

Ms. Bowie,

I apologize for any problems you have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct, customer satisfaction is our number one priority. In order to cancel your account and receive a refund for the coffee you returned, please call 888-217-CAFE and a customer service representative will assist you. For further clarification, please see our Details and Terms at https://www.seattlecoffeedirect.com/TC2.php. Again, I apologize for any inconvenience.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

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Jeff Berman
,
Nov 04, 2008 9:22 am EST

Kimberly,

I apologize for any problems you have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct, customer satisfaction is our number one priority. In order to cancel your account, please call 888-217-CAFE and a customer service representative will assist you. We can also issue refunds for any coffee that is returned unopened. For further clarification, please see our Details and Terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

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Jeff Berman
,
Nov 04, 2008 9:19 am EST

Ms. Snook,

I apologize for any problems you have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably provide refunds, return shipping information and anything else that will make your experience with our company more satisfactory. For further clarification of charges and membership conditions, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

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Jeff Berman
,
Nov 04, 2008 9:17 am EST

Mr. Holbert,

I apologize for any problems you have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct, customer satisfaction is our number one priority. If you feel you are being charged incorrectly, please call 888-217-CAFE immediately to cancel your account and receive a refund for coffee you did not receive or have returned. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

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Jeff Berman
,
Nov 04, 2008 9:13 am EST

Yuri,

I apologize for any problems you have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct, customer satisfaction is our number one priority. In order to receive a refund for the coffee you returned, please call 888-217-CAFE and a customer service representative will assist you. To better understand the charges on your account, please see our Details and Terms at https://www.seattlecoffeedirect.com/TC2.php. Again, I apologize for any inconvenience.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

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Karen C Hoben
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Nov 03, 2008 10:44 pm EST

I am going for a complaint with my bank! They will put the Lawyers on them & we have enough to get them in Class Action Selletment!
So keep them Complaint's rolling !

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Karen C Hoben
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Nov 03, 2008 10:37 pm EST

Hey,
This is a big rip off!
they charged my card for a trail offer! Iwas to get a gift for joining for $10.00. They charged my card over $103.00 in less than 10 days
This is SOOOOOOO wrong!

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bajaskier
Fond du Lac, US
Nov 03, 2008 3:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Be sure not to open any future shipments. Write "Return to Sender - Did not Order" on any future packages. You may have to cancel your credit card to stop future charges.

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bajaskier
Fond du Lac, US
Nov 03, 2008 12:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Take them to small claims court and be awarded triple damages.

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crystal finch
,
Nov 03, 2008 8:22 am EST

I also have been ripped off by this company. I was suppose to get 5 bags of coffee and 5 mugs for 5 dollars. Needless to say backed out of screen and was charged 25.25 to my card. CLOSE THIS COMPANY DOWN!

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Jeff Berman
,
Oct 30, 2008 4:22 pm EDT

I apologize for the problems you have experienced with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will terminate your membership and reasonably provide refund. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

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Jeff Berman
,
Oct 30, 2008 4:08 pm EDT

I apologize for any trouble you may have encountered with our company, Seattle Coffee Direct. Be assured that at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. If you are unsatisfied in any way, we will reasonably provide refunds, return shipping information and anything else that will make your experience with our company more satisfactory. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

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Jeff Berman
,
Oct 30, 2008 3:53 pm EDT

I am very sorry for any troubles you may have had with our company, Seattle Coffee Direct. Be assured that at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably provide refunds, return shipping information and anything else that will make your experience with our company more satisfactory. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

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Rich
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Oct 28, 2008 8:47 pm EDT

I agree! It is not good business. I also ordered on line and received the two cheap travel mugs and two coffee cups along with two bags of coffee. A week or so later I get another order of the same flavors. Yesterday another two bags of coffee and you guessed it...the same flavors. Today I called and cancelled. Those six bags of coffee cost me 102.90! I am NOT a happy customer! I believe you need to go on line to change your flavors when you want a change. I found that out on my own. I had NO idea I would be receiving shipments almost every week! What a rip off! Rich

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patricia
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Oct 20, 2008 11:04 am EDT

i too have bought the 5 for 5 and was billed over $100! I called and they said the system was down to call back. i tired calling again and no one is picking up!

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Jeff Berman
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Oct 16, 2008 10:38 am EDT

I apologize for any problems you have encountered with our company. The prices of our coffee are clearly stated in the Details and Terms on our website. Please click here to see the Details and Terms of your Seattle Coffee Direct purchase.

Here at Seattle Coffee Direct, customer satisfaction is our priority. That is why we will happily refund any unopened bags of coffee as soon as we receive them. It will normally take from 7-10 business days for funds to be deposited back into your account. Again, I apologize for any inconvenience. Should you have any further questions or concerns, simply call us at 888-217-CAFÉ. Customer Service Representatives are on hand to assist you Monday through Friday, 10 am – 6 pm ET.

Sincerely,
Jeff Berman, Director of Customer Service
jberman@seattlecoffeedirect.com

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Judy Barr
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Oct 16, 2008 5:38 am EDT

I totally agree, I signed up on line for 4 bags of coffee at $5.00 each, I was charged the $25.00 and only received 2 bags of coffee, then about 2 weeks later, I received 2 more bags of coffee, I assumed that this was the next two bags of coffeee I was missing, but, no I had a new charge of $38.95 on my credit card. I am disputing today with my credit card company and sending a letter to seattle coffee direct to stop this now.

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sheila sims
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Oct 12, 2008 6:57 pm EDT

your charge me 25.---- and now you are charging me 38.95 and for what. please respond asap.
thank you i dont have the 38.95 so please put it back.

any questions [protected]
sheila sims

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Pauline
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Oct 11, 2008 10:19 pm EDT

OMG I guess I should of researched before I signed up. Big Mistake I am out $60 as of now.

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buckeye
,
Oct 11, 2008 9:32 pm EDT

Call you CC compnay and have them change your CC number! That way Seattle Coffee will not be able to charge your card anymore. I know it seems drastic but it is pretty much the only option that will save you from being charged 3, 4, or maybe even 5 times!

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deep throat
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Oct 11, 2008 8:34 pm EDT

if you want to get a refund from these thieves, here's some good info:

their corporate telephone number is: [protected]

their warehouse number is: [protected]

the customer service manager's name is Rebecca.

the vice president's name is Eric.

what may be the most helpful info of all:

they get their posters from Pyramid America (http://www.pyramidamerica.com/)

and they get their coffee from European Roasterie (http://76.164.129.95/ProductCart/pc/home.asp)

if you make a complaint to their suppliers then perhaps that will get some real results.

hope this helps.

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kathy
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Oct 09, 2008 3:27 pm EDT

Call this number for seattle coffee--[protected]. Demand action from them You are the consumer who is being ripped off.

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kathy
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Oct 09, 2008 2:39 pm EDT

They word everything to look great, and then they take way more out of your account than what you allow. I am contacting the Attorney general's office, and filing a complaint, and I'm also contacting the Better Business Bureau. My brotherin law is in a law firm, and he said I have a good suit.

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Tom Wilson
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Oct 07, 2008 7:49 am EDT

The coffee's good. The price rediculous. Not worth the trouble or money. DON'T DO IT!

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marc estrada
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Oct 03, 2008 10:57 am EDT

the company name is peel inc.

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marc estrada
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Oct 03, 2008 10:33 am EDT

i also went trough the same duping proccess and call ed to talk to a women and told her im not going to sit and get charged for products i didnt auth. she told me im on a weekly mailing for this crap i told her i did a 1 one time purchase and im going to call my bank to dipute charges she said to do what i need to and to mail the unopen stuff to them for a refund...
now i have to get a new bank card this is a pain

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Angala Harrington
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Sep 16, 2008 10:19 am EDT

This company is the biggest scam and charged my credit card 233.70 in just one month. $38.95 for just 2 packages of coffee?
What kind of scam gets away with this? Boycott this company now!

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Seth
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Sep 15, 2008 8:23 pm EDT

I have a totally different issue with these people. I didn't order a thing from them, in fact I never even heard of them until I found a charge for $25.00 on my credit card along with a $0.20 International Processing Fee. I have no idea who they are. I am in the process of disputing the charge but I would love to call them myself does anyone have a phone number or address on these guys?

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Melvin Thurman
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Sep 10, 2008 8:54 pm EDT

I ordered coffee and so far I have been charged twice, ($25 + 35.95) already. the coffee is not that great...folgers taste a whole lot better than the nondescript coffee they sent me. Anyone out there who have some advice on how to get a refund for some of the charges would be appreciated.
This is some kind of scam and it should be stopped. How can we the consumer be protected.
Thanks for any advice.

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Terry D.
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Sep 04, 2008 8:11 am EDT

As I started reading all your stories the bottom fell out of my stomach. I to was duped by this unethical company. I have never been contacted back and everytime I call I get the recording. I was doing one of those stupid surveys as well and ordered a sample of 2 bags with 2 free mugs and 2 tumblers for $5, shipping was supposed to be $10. After checking my bank records the charge was $25. That was on 7-21-08. So far I have been sent 2 bags of coffee every week 8-11-08, 8-18-08, 8-25-08, and 9-2-08 @ $38.95 a pop that I did not want or order. I have repeatedly called and left messages stating that I did not sign up to be in any coffee club and could not possibly drink $200.00 of coffee a month. I am so pissed off. I'm all for the multi-million dollar class action suit and turning them in to the FTC!
I'll be contacting James M. he has the right idea. so far I have been credited $25, but they're still charging my bank card $38.95.

Good luck everyone,
Terry D.

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Cecilia
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Sep 03, 2008 6:34 pm EDT

I agree that their promotional tactics are less than pure. I did a promotional sign up for the coffee and travel mugs and other mugs. For the amount I paid it was the quality I expected in terms of the mugs; for the coffee it was quite good. However, this was a gift for my parents and they said while they liked the coffee they preferred another brand. I too have been subscribed to basically a coffee-of-the-month and in all honesty that is probably our own fault. The fine print probably has it there that for the promotional offer that if one didn't "cancel" the subscription they'd charge and send out the coffees. So while it's a bit underhanded on how they're getting their business known, it's still a buyers responsibility to read the fine print. And at the end of the day, don't bother with promotions. Which might be a sad thing for other companies who unlike this company might operate more honestly but are getting scrutinized or losing business because of the reputation of promotional offers or "monthly" subscriptions. So if anyone has the "terms" of service for ordering the coffees that would be the best bet as to "hidden fees" because more often than not, they're not hidden simply very fine print. I will complain about their lack of invoices when they send out a shipment. This is highly unethical. If it is not law then it should be law that all shipments that is going to be charged to a given person must include invoices. Sadly, I'm sure lawmakers never thought it necessary to have to make law what is very basic ethical means of running a business.

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James M....
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Sep 01, 2008 3:51 pm EDT

seattle coffee direct, SCD, is a rip off and after careful search i find that this company, PEEL, INC., is its parent company. The SCD has made unauthorized charges to my and hundreds of thousands of other consumers credit cards. I am here to say we will not tolerate it any longer, I am purposing that we file a group multi million dollar lawsuit against Peel, INC. and Seattle coffee direct. We all should also file a formal complaints with the federal trade commission and also with the chicago better business bureau. I'd advise PEEL INC and Seattle Coffee Direct company to make immediate refunds and stop any further unauthorized charges. Any person who has received supposed promotional offers and unauthorized credit card charges from these companies please contact my email, jmac83173@yahoo.com with subject line; multi party lawsuit/SCD/PEEL, INC. please be ready to supply 1) credit card charges from said company. 2) if any recordings of conversations with said companies. 3) emails or any other documented recordings of conversations stating refund or termination of subscriptions. this email is being sent to any and all persons who have made or voiced complaints of this company/companies. thank you and best wishes, we are as of September 01, 2008 11, 973 persons strong with lawsuit, after we reach 15, 000 we are to file an open lawsuit and demand a multi million dollar settlement!

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Cheryl
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Aug 31, 2008 5:09 am EDT

I totally agree with everyone above! I received two charges, on for $25 and one for $38 and that is so not what was advertised. After reading these complaints, I emailed the head of this company (thanks for posting that information!) and I also notified my bank that this was a scam and that I have not authorized any further charges and I asked them to put an alert on my account so that no other charges to this company can go through. Im hoping this resolves my issues!

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Andy Chon
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Aug 25, 2008 1:38 pm EDT

I was duped by their marketing. In multiple places they say 5 for $5ea. The fine print says you get 2 bags of coffee, plus some cups. A day after my promotional order arrived, I got 2 more bags with nothing on the packing slip describing what's what. They had basically started shipping me 2 bags every week from the date of my original order.

After I figured out what was going on and canceled my account, I shipped them the bags I had for a refund. They have the bags according to UPS, delivered on 8/21/08. I called on 8/25/08 to find out the status of my refund only to be told they didn't have any info about my return. After giving them the UPS tracking number, they said they'd refund me, in 5-7 business days. I'm hoping there won't be any more issue with them.

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