Seattle Coffee Direct review: Rip off! 683

I also signed up for their promotional coffee deal, two plain white mugs, and two bags of coffee for 10. It cost me $25 dollars. Before I could even receive the coffee my credit card was billed $38.95 for the next shipment. Hell, I hadn't even tasted the coffee before I paid for it and of course getting a credit on my card never happened! I will never, and I mean never buy from this company again and I have informed everyone I know about this scam!

T.White

Same complaint as "overcharging"

I am glad I came upon this.. I saw this advertisement on Facebook for this coffee company so I thought it was too good to be true so I also looked it up on google and I to found this website on the 1st click. thanks for saving me a lot of trouble and money. I will be twittering this so other people can be aware what is going on with this company.

Incredible a company could do this and get away with it. I was about to sign up for a smiliar promotional offer, but before I did I did a quick google search to see customer reviews for the cofee and this was the first page I clicked. Thank you all for posting this, I will not buy this coffee now and it seems like you saved me a lot of trouble. I wish you all luck, I will see if I can find information from my lawyer freinds about how to stop this.

This is the exact same thing that happened to me. I called my bank immediately after seeing the charges and had them close down the account. I also filed a complaint with the BBB. Hopefully more people will report them and they will get shut down!

yes it happened to me too. I called, I don't have coffee yet.Within 2 days they charged me $38.95 ! Man they are way not getting me to buy again! I want refunds!

I also have had a bad experience with Seattle Coffee. I received a "trial order" which I paid $25.00 for. About 2 days later I received another shipment which they charged me $38.00 for and of which I had no knowledge of signing up for. I contacted them and told them I would be shipping it back to them unopened. They told me they would refund my money back asap. I checked my credit card on 1/15/09 but I had not received a refund. They said it would take about 6 days to process. I just checked again on 2/03/09 but they still have not refunded my money back. I called again and they said they saw where they received it but for some reason the refund wasn't processed. They said this would be sent on to the manager and it would take about 6 more working days to process the refund. WHAT A RIPOUFF!

I absolutely hate them...I joined them thinking that I was going to be getting coffee monthly. I mean their terms are so vague. I haven't opened any packages from them and are sending them back! In 3 weeks I have been charged around 180.00 SERIOUSLY! And one of them occurred after I cancelled the service. This is unacceptable I am talking to my bank as I type and wanted to know if anyone has asked a lawyer about everything. When I spoke to them they said that you had to call because the system automatically defaults you into weekly service! Who wants to pay that much for coffee good or bad on a weekly basis. I am wondering if anyone has consulted a lawyer?

I called the number to inquire about how to return all of the unwanted coffee. I was told that the company ships EVERY WEEK .I can't drink 24 oz of ground coffee every week not to mention that $38.95 for 1 and 1/2 lbs of coffee is absolutely ridiculous. The person that answered my call was not at all helpful in explaining just how to return the coffee. According to her, I should just call UPS and they will pick it up. Once the company receives the coffee, it will still take 10 days for a refund.Why do I find this hard to believe? Without some type of Return Authorization number, how can I be credited? RIPOFF, RIPOFF, RIPOFF.These people need to be put out of business and immediately as I now see that they have been scamming people for at least 2 years!

How does one go about e-mailing trialpay directly? I just keep getting redirected to the FAQ's page. Help!

Fortunately I saw the charge before I got the bag with the $20 a pound coffee. I called and canceled the auto shipments no one told me they would start the next day nor did they say it was $20.00 a pound. Crazy! They told me to return the bag when I got it so when the ups guy showed up I refused it and sent it back Return to Sender that way they have to pay the shipping back not me. They said I have to wait 30 days to see a refund of the 38.75 but I filed a dispute with the credit card company just incase they decide to try and keep my money and the coffee. Juan Valdez should be truely outraged, I'll bet he never got paid 20 bucks a pound.

Seattle Coffee Direct is garbage. I have also been charges 39.95 for coffee that i didnt receive. The coffee is garbage and i cannot get a hold of anyone from the number on the label on the package. I would also like a refund of my money for the items that I didnt receive. This is a scam and a fraud and this company makes all other decent companies look extremely bad. Companies like these need to be reported and closed. I am reporting to BBBonline for this nonsense and fraud.

Same problem. They charged me 9.00 then about 30 days later, they charge me 38.95. I canceled the membership and sent back the coffee for a full refund. I sent the coffee back on 10/31/08 and still I have not seen a refund. They are trying to give me the run around and hold my money.

Crap coffee... I called and asked to cancel but also canceled my card for a new one to avoid any issues. They charged one more thing but I will dispute it... I like the coffee mugs they sent tho... at least they actually shipped the stuff I ordered... to bad the coffee is utter crap :(

I know better than top respond to these things... my fault.

I, too, have been scammed by Seattle Coffee Direct...They sent me extra coffee along with the intro. package.. and con't. to send coffee...I have called them once (so far) and my account was suppose to be closed and I was to be credited for returned coffee...I have so far returned 5 unordered shipments of coffee but haven't seen any charges refunded on credit card...I regret ever getting involved with company and will never order coffee from anybody, on-line or thru the mail, ever again...I'll stick with store brand coffee or instant coffee from now on...I would never recommend this or any other coffee company of this type to anyone...Don't just walk away from these types of offers...RUN!

Who the HELL are you and why are you billing me for $89.15 for something I have know idea what the %$#*()_ it is, I, ll track you down and rip your G.D head off it you don't stop and send back my F-in money! those complaints that are listed are a lot of angerery people and this ( WILL ) catch up to YOU

I canceled my subscription to this awful coffee. They said the deleted my credit card number and confirmed in and email and I still accrued new charges. they are a total SCAM. DO NOT USE THIS SERVICE

Dear Emma,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably provide return shipping information, refunds and anything else necessary to improve your experience with Seattle Coffee Direct. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

So far they have charged me twice for 38.95 and i have not recieved any product I was only supposed to be charged 25 dollars.

HORRIBLE company!

Their website is very misleading. I have not even had a chance to brew any of the coffee they sent me, but I am now the unhappy ownder of 3 shipments... in about 8 days! They say that:

"Monthly shipments are an estimate. They may be more or less frequent.

SeattleCoffeeDirect may, in case of an inventory shortage, substitute one of your coffee selections with another variety in stock. In these situations, we typically give you two bags of the variety we have in stock. "

And this translates into "we will send you coffee as often as we please, and we don't care what you selected, we will send you what we have." MORE OR LESS FREQUENT! HA! I got three months worth of coffee in a week! They are not even the Flavors I ordered! I have 6 bags of coffee that I didn't order, costing me 35 bucks a shipment...over 100 bucks. I called and requested a refund, and they want the unopened bags returned. I called my bank to make sure they cannot charge me again. Stay away from these guys, and if you can think of a clever way to put them out of business, I would be interested in hearing it.

I apologize for any problems you have encountered with Seattle Coffee Direct. If you need any further assistance, please call 888-217-CAFE and a customer service representative would be happy to help you. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Melissa,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. He or she can also explain the process for returning unopened merchandise and receiving a refund. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Corinne,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably discontinue service and provide return shipping information. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Patricia,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably discontinue service and provide return shipping information. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Sue,
I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably discontinue service and provide return shipping information. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Kitty,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably discontinue service and provide return shipping information. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Resa,

I apologize for any problems you have encountered with Seattle Coffee Direct. If you need any further assistance, please call 888-217-CAFE and a customer service representative would be happy to help you. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Sherri,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably discontinue service and provide return shipping information. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Harold,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably discontinue service and provide return shipping information. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Tara,

I apologize for any problems you have encountered with Seattle Coffee Direct. If you need any further assistance, please call 888-217-CAFE and a customer service representative would be happy to help you. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Debra,

I apologize for any problems you have encountered with Seattle Coffee Direct. If you need any further assistance, please call 888-217-CAFE and a customer service representative would be happy to help you. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Scott,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably discontinue service and provide return shipping information. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Tammy,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably discontinue service and provide return shipping information. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Peter,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably discontinue service and provide return shipping information. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Kay,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably discontinue service and provide return shipping information. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Cakes,

I apologize for any problems you have encountered with Seattle Coffee Direct. If you need any further assistance, please call 888-217-CAFE and a customer service representative would be happy to help you. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Barlo,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably discontinue service and provide return shipping information. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Sandy,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably discontinue service and provide return shipping information. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Kim,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably discontinue service and provide return shipping information. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com

Dear Francene,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably discontinue service and provide return shipping information. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com