Seattle Coffee Direct review: Rip off! 683

I also answered a promotional offer advertising 2 tumblers, 2 coffee mugs and 2 bags of coffee. I did not agree to anymore, nor did I ask for more than the offer after recieving the initial shipment. I was charged $38.95 on 3 different occasions weeks for a total of $116.85 in a matter of 2 weeks! I too am very dissatisfied and cancelled any further shipments. If charges continue, I will also file a fraud complaint with my bank and the Better Business bureau! Be aware of this company!

cancel and credit my account

my name is barbara underwood, i called and cancelled my membership, and you still shipped coffee, and ar billing me 38.00 or so .i mailed back the coffee to you please credit my acccount. you can contact me either at e-mail address barbsbrandy@hotmail.com or lady5960@hotmail.com

I also signed up for their promotional coffe deal. The one where you get two ugs, two cups and two bags of coffee for under $10, it seemed cheap and I was going to cancel after my first shipment.
After running their name through a search engine I came upon this site and immediately cancelled my order and my account. I asked how much I had been charged for and it was $25! What a scam!

I was charged for more then one order wish I did not approve . Iorder only one order of your coffee for $39.95. Thank You .
Paid for on 8/5/08.
Jose E. Vallejo
4330 W. Northgate Dr. Apt.#276
Irving, Tx 75062
www.valle95@msn.com
[protected]

same thint happened to me

I purchased Seattle Direct by participating doing an online promotional survey. I was suckered into their program and purchased their plan which included 2 mugs and 2 travel mugs. A total of $48.95 was deducted from my debit card on 6/23/08. Another shipment was sent out only 2 weeks later and another $48.95 was deducted from my account. I called customer service and cancelled my order. They in turn told me if I returned both packages of coffee, they would reimburse the amount. To date I have not received any refund and my packages were sent 2 weeks ago. They are a scam and should be put out of business. This would be a wonderful company to be televised on something like Dateline or 20/20.

I got into this program thru an laptop offer. I thought I was getting 5 coffees for $5. That meant $25 for a shipment. I never really saw $5 coffee. It did turn out to be a weekly shipment of two coffees for about %50. I think that is too much for coffee, too much coffee and I didn;t care for the coffee. I called them to cancel and asked if I could return unopened packages. We'll see if teh rfunds go thru (minus the shipping of course)

They have a website (https://www.seattlecoffeedirect.com) and a phone number you can call: [protected].

I've had a similar problem with them, only I sent back what they sent me for a refund and still haven't received one.

Why has there been no action against this company, already!?! I'm reading complaints and reports to B.B.B., States Attorney General, etc... yet I just got scammed by these creeps, months later. Well, my mistake, I guess, for not checking it out, first. They need to look at Gevalia's practices. Same idea, good ethics, kept promises, great coffee and no scamming and potential consequenses. It can't be that hard, if the other guys are doing it so well, right? Get a clue, or go to jail where you belong, people!

This company actually got my daughters Debit card number and they claim that she made the order although it came from an e-mail address that is not associated with anyone in my family. So this goes beyond just overcharging for something that they claim will cost 9$ which my daughter never even participated in. This is a criminal act of using someones debit card that they must have tracked down through some illegal means. It is time to shut these Theifs down.

Iam being charge for cffee three times $45.00 25.00 and.75 why I do not even have any coffee yet

SEATTLE COFFEE DIRECT'S ADVERTISEMENT IS DECEIVING. WHEN I PLACED MY ORDER, I ONLY WANTED COFFEE AND THE BEAN MACHINE THAT WAS ADVERTISED. WHEN I CALLED SEATTLE COFFEE THE NEXT DAY, I SPOKE TO BRYAN, THEIR REP. I EXPLAINED TO HIM THAT THE STATEMENT OF THE BILLING DID NOT APPEAR SO I WOULD KNOW WHAT TO ORDER AND HOW MUCH. HE STATED THAT THE ORDER OF 2 MUGS, 2 TUMBLERS AND 2 BAGS OF COFFEE COSTS $25.05 AND WAS ALREADY SENT. I SPECIFICALLY ASKED HIM IF THE BEAN MACHINE WAS INCLUDED AND WAS TOLD IT WAS. HE STATED THAT IF I DIDN'T WANT THE ORDER TO RETURN IT FOR A REFUND. WHEN THE ORDER ARRIVED, THERE WAS NO BEAN MACHINE. I CALLED SEATTLE COFFEE DIRECT AGAIN AND WAS TOLD BY A LADY REPRESENTATIVE THAT THE ORDER DID NOT INCLUDE THE BEAN MACHINE. SINCE I ORDERED COFFEE BEANS IN HOPES OF CRUSHING THE BEANS WITH THE MACHINE, THE ORDER WAS USELESS AND I DIDN'T WANT IT. SHE SAID TO SEND IT BACK AND WRITE REFUSED ON THE BOX AND RETURN TO SENDER, WHICH I DID ON 6/30/08. I'LL SEE IF SEATTLE COFFEE CREDITS MY CREDIT CARD. IF NOT, I'LL CANCEL THE ORDER MYSELF ON THE CREDIT CARD. IT'S A HELL OF A WAY TO DO BUSINESS. I SEE A LOT OF COMPLAINTS ON SEATTLE COFFEE DIRECT SO I SUSPECT THAT MANY OTHERS HAVE PROBLEMS WITH THIS COMPANY.

I signed up at this website through one of those scammy "click-on-a-bunch-of-offers-and-we'll-send-you-something-great" websites (first mistake). I got my initial offer (with the $25 shipping), and since then, I have received two bags of coffee EVERY WEEK, being charged $48 each time.

I don't even drink coffee; I thought this would be an easy way to fulfill the requirements. Now I have been charged over $200 for coffee I don't drink.

NOT a happy camper.

This company is a complete rip off. I too wish I had read the fine print, but figured when I said I only wanted the first shipment and then one in June but got three in between and charged 48.95 for each shipment. I could have bought several cans of coffee (good coffee) for that price. Completely and totally dissatisfied with the company. When I called to cancel I did get a person right away and he did state that it would be cancelled and no more orders will be shipped or charged to my credit card. We will have to see what happens

Total rip-off company. I too signed up for $9.00 starter shipment, was charged $ 25.00 on 4/18, $ 38.95 on 4/24, $ 38.95 on 5/7, $ 38.95 on 5/16, $ 38.95 on 6/2, and 38.95 on 6/11. On 6/4 I rec'd 2nd shipment for 2 - 12 oz. bags for $36.95. I've been trying to call for the pass month and the line are always busy. Is there anything that I can do to be refunded for something I didn't order.

I called and canceled my subscription and explained that I did not want anymore coffee due to the excessive charges. I received my credit card bill this month and I was charged again! So now, instead of having coffee that was too expensive, I was charged and did not receive any coffee.

OK, me too. I got sucked in thru some dumb survey. Got the coffee, 2 tgravel mugs, 2 white coffee cups. Was supposed to be only 19.95. My account was charged $25.oo. OK. BUT THEN, out of nowhere I've received another 3 packages of more coffee at a whopping $48.95 each being sent almost WEEKLY! Who do these people think they are, StarBucks? NOT! Geez! I just found this website while I was looking for them on the web... I am shocked! I'm calling first thing in the morning... Add it up people, $25.00 for the "sample" shipment and $48.95 for 3 UNAUTHORIZED shipments since then... I WANT MY MONEY BACK! Even if I have to ship them the "gifts"... right.

Yes these people are total crooks. I called to cancel before my 14 day trial was over because there coffee taste like crap, and the lady tells me that a second package was already sent out and they charged my card. I was furious and I told her that is illegal because it was 5 days before my trial was over and they already sent another $25 package out. SEATTLE COFFEE DIRECT IS A FRAUD!

Same thing happened to me. Not once, but three times. I am still waiting on the credit to my bank account. They overcharge and keep on charging even after I have called twice to cancel! Scam artists. I too live on a fixed income and thought this would be a treat (so I thought). Not a chance. I would never give them my business -- EVER!

I have found out that Seattle's Best Coffee is associated with Kraft Foods. I think that our complaints should be directed to them as a blight on their reputation. I feel that we might get a better response from them as they have a lot more to lose.

The same thing happen to me i signed to try out a promotional for $5.00 they actually charged my card $25.00 and then two weeks later they charged my card $48.95 and i have not recieved one item from them YET! SO i called the number u have posted above and i was like why has my card been charged twice for a product that i have not even received? and why the second charge for $48.00? this company is running a scamm i have called my bank to reject those two payments and i am definately gona send the product back once it comes or who knows since they were scammers maybe i just keep the product and dispute the charges with my bank hmmmmm dont ever sign up for promotional items they tend to rip you off with alot of smll print or no print that they claim was there

Your ad on the Lowe's gift card page said 5 items for $5.00. you charged me. What is the extra $2o.?

I also have been duped by this company. My initial order (thru a survey) was for 2 coffee mugs and 2 bags of coffee. I did not realize that I would get two bags of coffee each month and that my credit card would be charged $38.99 each time. I did finally reach them and they said to return the merchandise. The last two bags I refused through the post office. Two bags I returned through UPS. I have not yet received my refund. I tried to reach them today, but got no answer. I will try tomorrow.

I too ordered a sampling of coffee plus their promotional 2 coffee mugs. Received them, however they never stopped shipping their coffee without further authorization. I have since recived 2 pkg's
a total of 38.75 each charged to my credit card. A total of $77 + dollars. I asked for a refund on my charges have shipped back, (unopened packages). I asked who was the President of this Scam Company, they refused to tell me. Their are no other listings for this co. I even called Seattle's Best Coffee Co., who say's they are just a distributor for them, they cannot dictate their marketing procedures. I think the United Staes Attorney General should beinvolved in these scams, because they are going across State Lines.
Please direct all your disputes to the United States Attorney General, FBI and any State or local Government you know of. Let's get these Scammers in jail! Gerald D Rennert, GDRDIRECT@AOL.COM Forward any mail address to my email address it would be appreciated.

I too received unwanted packages, and was over charged. I called the company and they said mail back unwanted packages, and my account would be credited. I'm afraid if I do I will be out the money and have no product. Any suggestions?
S.A.P.

OMG! I thought I was the only one! I got the promo of two crappy white coffee cups, two decent traval mugs, and two things of coffee all for the low price of $5. Yeah right. I got my credit card bill and I was charged $25 and $38.95 for 2 shipments of coffee I had not received. I called them nd they said that they would refund the $38.95 twice, but that the promotion was $5 each piece. I thought, bull, and they said return it and we will refund. Thank God I save all my boxes and I packed it up. Then I saw that there were six pieces and figured out 2+2 +2 does not equal 5 and called them on it. They said they would refund me after I got nasty with them. Let's see!

I was also a victim, They told me to send back the coffee and I would be credited. after sending back the bags of coffee some i had to pay for the postage and others were not opened so i just sent it back. I still have not received credit to my credit card. so i am out about 150.00 .

the orginal order was only 5 dollars they took out 30. then in 2 weeks they took 25 more dollars out and we didnt order anything
we would like our money back that meant my insurance didnt get paid because they are taken money out that wasnt agreed on
please correct this
robert d nabour
dont take any more money

same exact thing has happened to me, im actually on the phone with my bank right now.

I HATE YOUR COMPANY THEY CHARGE FOR THINGS THAT ARE NOT EVEN ORDER. SOMEONE USED MY NAME OR MY HUSBAND NAME AND CHARGE ON MY CHARGE CARD ON FEB 20, 2008; I WAS CHARGED ON MY CREDIT CARD FOR 48.95 AND I NEVER RECEIVED YOUR PRODUCTS :

NOW THAT I WANT TO CANCEL THE CHARGE THE COMPANY WILL NOT GIVE ME BACK MY MONEY: WHAT KIND OF COMPANY ARE YOU? YOU CHEAT PEOPLE OUT OF THE PRODUCT AND CHARGE THERE ACCOUNT. WHAT KIND OF SCAM IS THIS COMPANY DOING TO PEOPLE.

PLEASE I WOULD LIKE AN ANSWER. THIS IS SOMETHING THAT I SHOULDN'T BE PAYING FOR:

Unfortunately, I too must complain about this company. After reading the fine print on my initial order, I realized it did say a $25.oo shipping/handling fee would be charged to the initial order. However, after several months I have received another shipment and was charged $48.95, with no invoice included with the order. I wish I had seen this website before I ordered anything from them and I hope something is being done about their rip-offs.

This is who I talked to and got my refund after pressuring them and saying I was going to file a lawsuit please feel free to harass them. They deserve it

Rebecca Fergen-Ramirez

Director of Customer Service

Peel, Inc.

[protected]

The delay in refunding is due to the address in the Refund Policy web page is to the corporate office. They don't handle the product or refunds. The shipment will then be forwarded to the warehouse to then be refunded. I just called customer service to find this out. I also pointed out that the Refund Policy has the wrong address.

Also you must not send the product back as Return to Sender. They and many other similar offers will not process a refund using this method. I was asked if I paid for shipping back, used the USPS, and had to provide the USPS confirmation number. Then I was told of the return address issue. This means a lot of refunds at best will be delayed. They received my return on 3/27/08 and I called on 4/9/08 to get status on refund.

These folks are likely to not refund you money unless you dot the i's and cross the t's.

Again advise no one to do business with this company. There are better companies.

I WAS DEBITED 48.00 TWICE BY POSTERPASS / HOME ARTS DIRECT. I DID NOT RECEIVE ANY MERCHANDISE AND WAS UNABLE TO CONTACT THIS COMPANY AND DID NOT RECEIVE ANY RESPONSE FROM THE FOLLOWING:

990 Grove St. Suite 204
Evanston, Il. 60201
[protected]
briandale@peel.com

THIS IS A RIPOFF!

ALEX TAFOYA
505.603.3807

I never even received the coffee grinder, just keep charging my account every month and I keep disputing with my credit card company, guess sooner or later they will stop. My bank even called them, but they still charge me about every 2 weeks and I dispute it every time.

Like the other customers listed I have been charged unreasonable amounts for unsolicited product. Seattle Coffee Direct did not even fulfill its promotional promise of two bags and a grinder but have charged me for it anyway. I signed up for the $9.00 promotion of two bags and a grinder and was charged $34.00 on 3-19-07. I never received the complete promotion

I NEED MY MONEY BACK AS SOON AS POSIBLE.

WHAT I HAVE TO DO 4 THAT

The promotion is $9 (coffee/grinder) + $25 (club setup fee) + S/H = $34 (est).
Then you will be immediately shipped a second shipment, costing almost $40. This immediately shipment is covered under their terms & conditions as "Monthly shipments are an estimate. They may be more or less frequent." You are automatically signed up for "monthly" shipments as a part of buying into the "promotion".

I was charged both shipments within 5 days of signing up for the "promotion." Customer service feels no guilt at all. You will only get back from them that it is covered in the terms & conditions.

I cancelled the membership. Was told there is no cancellation fee. If I return the shipments I'll be credited. I plan to do that with the second shipment which won't be here for another week. Even though the cost of shipping will be high it is better than letting them profit for a process to profit as fast as possible. No one is going to view 5 days between shipments as "monthly."

I'd have to agree to stay away from this company. And always read the Terms & Conditions before purchasing on the internet.

I DID NOT ORDER ANY MORE COFFEE FROM YOU AND i DO NOT WANT YOU TO SEND ME ANY MORE AND I DO NOT WANT YOU TAKING ANY MORE MONEY OUT OF MY BANK IDA PARRISH

How did you get your money back?