January 27, 2010<br />
Hello: My name is Brenda and I didn't order 6 pounds of Coffee from Seattle Coffee Direct They charged my checking account Debit<br />
in the anount of $116.85 and they keep telling me they will put the refund back into my Bank for the last 5 months. I have talked <br />
to approximately 36 people who all tell me the same thing. Wait 72 hours and your Money will be put back into your account.<br />
To date, they have not put any money back or even returned anymore of my phone calls. I don't have this product but they billed<br />
my Bank Account 3 days in a rowe back in July 2009. All I have been asking them to do is put my money back into my account<br />
and all will be done and over. I cannot believe a Company can take money from your account wihtout your authorization which<br />
they never had. Please get my money back into my Account. I am on Disability and I don't have much money as it is.<br />
Thank you, <br />
Brenda Neumann Email address: [protected]@yahoo.com
Basically FRAUD and illegal charging on my credit card.
I thought their service sounded like a convenient idea, but that's when the over charging, etc. began. Who pays $79 for a small bag of coffee and a crappy travel mug? Then another, and another, and another in the course of a week! Certainly not me. I contacted my card and disputed all these charges and returned the items. All had been fine until recently. I hadn't had a run in with this company for over 14 months, and now all of a sudden I have 2 packages on my doorstep. Realistically, the only way to stop them is to cancel your credit card and I'm just about to do that.
I plan on contacting the Better Business Bureau and the Evanston district attorney to find out if there's anything else that can be done. Sure, I might spend a lot of time, but now it's become personal.
These guys seems to go with either Seattle Coffee Direct OR Cafe Saporito
As part of another offer I signed up with Urban Tea Direct to recieve a special "free" offer. A special for 4 bags of tea and a pair of mugs and a tea leaf steeper. It was a "free' offer with $39.76 shipping and handling charge. OK no problem, it was worth the shipping for the 4 bags of tea which I hoped was extrodinary. I was supposed to receive a new shipment once a month.
I received my first shipment 10/06/09 and the second on 10/22/09. Ok, a little faster than anticpated but still OK if they wait another month.
There were charges on my debit account for $39.76 on 10/6 and 10/09. Strange they would be so close together but I did receive the products. Here is the kicker>
Alos on my account there are 2 charges to Seattle Coffee Direct for $79.00 on 10/20 and 10/28. I called the company informing them I never signed up for coffee or received any products and there must be an error. i am dumb founded with the answer. They asked if I ordered tea and I said yes, but it was from a different company. It was expalined that it was the "sister" company and that Seattle Coffee also chrages for the tea. Now this makes no sense to me and asked further questions. The answer was that the website said there could be price increases. Totally understandable- everything goes up. But not triple in 2 weeks!
They are double dipping the customer and have no regrets. There was no offer to correct the 2 $79 charges. I am returning the entire shipments (never opened any tea pouches) and expect of full refund of all charges from both companies.
I would like to warn the public that this company is fraudulent. A customer purchses what a contract says. I agreed to shipments for $39.76 and and then am charged additionally double the amount by anther company.
$240 for 8 bags of tea? Not in my house!
I fell for the $2.00 gimic of 2 packages of coffee and 2 travel mugs. The day received the package, I called to cancel . within 2 days, there were 2 seperate deductions from my account for the amount of $39.70. I sent both packages back with return to sender on packages and then waited about 2 weeks to call again. They told me it takes 3-5 weeks for the packages to come back to the "office " so they can reimburse customers. But they will not tell you when the packages were scanned for shipment. That way they can keep changing when the 30 day billing cycles begins and ends
I ordered the special of 2 lbs of coffee for 5.99. Every few days my debit card was charged 38.99 and I was covered over with coffee. I called immediately and stopped this mess. Told them I was sending the coffee back immediately and I did. That was in June of 2009. Seven phone calls later and I have only received a refund of 38.99 and that was just last week. I am furious and just made my 8th phone call telling them I was contacting my local TV stations and Georgia Watch ( A consumer Advocacy Group in Atlanta). They promised someone would get in touch with me and as that is a promise I have had before, I do not believe them. I will never do business with this group again.
My husband is 72. He rec'd an email offering 2 pounds of coffee & 2 mugs for $2. That was last week. Within 7 days he has been billed over $119!! Don't go near this company with a 10 foot pole! Our bank says we must contact the company and speak to someone before they will take any action. Have yet to contact a live person, but I'll keep trying!! Check out the Better Business Bureau for a list of all their other shell company names! File a BBB complaint then call or write the Illinois State Attorney General as well as your own. I will hound these people until they refund the money they stole from us. Wish I lived near Evanston!!
I ordered a special $4.95 offer from this company offerring 2 bags of coffee, 2 mugs and 2 tumblers. Little did I know, they charged $5 for EACH thing, not for them all together. So, instead of being charged $5, I was charged $25. Then on top of that, I was also charged $38.95 for some subscription or something. I sent 2 packages back I received and cancelled my "Membership" as they call it. I called 5 times and the first 4 I was told they just hadn't received my packages. When they did receive my packages, I would be refunded. EVERYTIME I was told I would be refunded. The 5th time I called, the lady explained to me that this is a subscription service and I should have read the terms and conditions more closely. They do not offer refunds, just store credits. I tried arguing that I was told 4 times I would get my money back, but she stood firm that I only get store credit. This company is a major scam and should be put out of business for fraud!
I wish I would have read these complaints before trying the offer from Seattle Coffee Direct. During a survey I was offered two 12-ounce bags of coffee, two coffee mugs and two travel mugs for $5. However, with shipping the total was closer to $25. To make matters worse, automatic shipments started every two weeks with billing almost immediately. The auto-shipments were for two 12-ounce bags of coffee and with shipping totalled $35. That's $1.46 an ounce!! In retrospect, you could buy directly from Starbucks and receive two 16-ounce bags (with shipping) for around $27, coming to $0.87 per ounce.
Do not buy this coffee! If you have, cancel immediately. Even then, watch your credit card because they will continue to ship/charge and you will have to eventually change your credti card number and dispute the charges. Too much headache for coffee that is mediocre at best and nearly double the cost of Starbucks.
This company has gone to such lengths to scam people that the name of the 'actual company' listed by the website is false. For anyone who has been scammed by Seattle Coffee Direct, their real phone number is:[protected]. I would suggest that everyone who reads this immediately call and cancel the "order" you didn't agree to and send a formal complaint not only to the BBB but also to the attorney general of Illinois. Its 100% free (unlike their crappy coffee) and hopefully if enough people do this, these people will be stopped permanantly!!! The "$ 5 no obligation" offer is so much crap that its not even funny, within 2 weeks of the initial order ( the $5 one that is ) i received more coffee than any human could drink and was charged every week for $39 every time!!
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