Seattle Coffee Direct review: Rip off! 683

Regarding seattle coffee direct, this past week I had the same problem with them. I ordered their trial offer of coffee & mugs for $25.00, with in a few days, I owed $144.00 . Icheck my bank statements almost daily, within two days of original order, another charge was made for $38.95 two days in a row. A couple of days later 2 more charges, I called & complained & demanded my money back. One more charge has been made. According to them & I took down names, money would be refunded when shipments were returned. Allhave been returned I amwaiting on my money a TOTAL of $188.00 . They are very deceptive .

This is terrible. I run a coffee blog about coffee direct. I think I should warn my visitors about this company.

Yes, I guess complain to BBB works.

Damen

On 5/1/09, I also sent in for the free trial offer (paying for shipment only) and then called on 5/7 to cancel after trying the coffee (it's HORRIBLE), and found on my bank statement that my account had been charged $38.95 not once, but twice, on 5/11 & 5/12, for additional shipments, both of which resulted in $40 bank overdraft fees. I called again to complain, and was told they had no record of my cancellation, and, furthermore, that I had enrolled in the twice weekly shipment program! (Who drinks 4 lbs. of coffee a week, and if they do, why not order it by the month to avoid shipping?) Anyway, I was asked to provide my bank's fax # so they could make a refund. No refund. Called the bank about the overdraft fees and advised to file a fraudulent charge claim. Meanwhile, still out $120 for the coffee and $80 in overdraft fees.

Please expedite my refund to my credit card ASAP.

Thank U,
Bobby lark

I received extra coffee when I signed up for your promotion that I didn't order but was charged for it. I contacted the company and spoke with a customer service agent and she told me that as soon as the other shipments came in just refuse them and when they received them back I would have a refund of the two charges of $38.95 each to my credi card. This has been over a mont now and I still have not rec eived my refund. I wuld greatly appreciate it ifyou would please look into ths matter and get me my money back.
Thaank you, Bobby Lark

I was sent two shipments of coffee which I did not order on March 23, 2009. I immediatley called and was told to refuse the shipments and when they were received my card would be credited. It is now May 5, 2009 and after several calls to the company and one fax they have sent my credit union that they would be crediting the card $77.90 I still have not received anything.

If anyone else would like to join in a class action suit against this company please contact me at
bshatch@hotmail.com

I placed one order for $25 as a promotion for two travel mugs, two coffee cups, and two bags of coffee (which was terrible, by the way). A few days later? Another shipment of coffee. I was confused. I thought that maybe the order hadn't been completed originally. Then a few days later? Another package. And today? You guessed it. I called my credit company tonight... SEVEN charges in SEVENTEEN days. The credit card is now closed, but this damage has been done.

I already threw away some of the coffee (yuck!). But now that I see this is a sophisticated scam, I'm wondering if I should bother sending the rest of it back (and having to pay the shipping!) in the hopes of a refund? Or just go through the BBB (whom I will contact anyway). Advice on how others have succeeded lately?

wow these people have apparently not changed a thing, as I am caught up in this scam now. worst thing is the coffee sucks to begin with! i was fine with the $25 initial and even if they were sending coffee every 2 weeks i could understand that and it would be my fault for not reading the details, but they're sending coffee and billing me EVERY TWO DAYS! fortunately i was able to get someone (i called after their posted customer service hours) and supposedly my account will be canceled but i think i'll have to get a new card number anyway just in case...

I ALSO HAVE RECIEVED THE SAME AND STILL AM GETTING COFFEE. WHIC I DO NOT WANT.. THEY DO NOT ANSWER- SO HOW DO WE GO ABOUT CANCELLING THIS ORDER?

Address:
BBB Headquarters
330 N Wabash Avenue Suite #2006 Chicago, IL 60611
Office Hours:
8:00 AM - 5:00 PM Monday - Friday

Contact us by Phone or Fax:

Phone: [protected]

Fax: [protected]

I reported Bellezza Coffee to the Chicago Business Bureau and Bellezza responded that they will refund my money.

If anyone would like to contact the Chicago BBB here is the contact info:

Address:
BBB Headquarters
330 N Wabash Avenue Suite #2006 Chicago, IL 60611
Office Hours:
8:00 AM - 5:00 PM Monday - Friday

Contact us by Phone or Fax:

Phone: [protected]

Fax: [protected]

I had to call my bank and cancel my card. Not only was I charged the $25 start up fee but for the following 4 days I was charged twice the 38.95. I was mad!

I still gotta keep going on about this company, I have lots of time SEATTLE, i can keep adding these comaplints until i get my credit.
I should have know when I saw that you dont have an email address taht there is a problem, I wish I read all these complaints before ordering, they certainly would ahve helped and made me decide not to even try it.. I love my coffee and at first I thought ok, , myabe they are good, bit most people are saying its jsut crappy coffee, on top of that you tricked me with bi-weekly and sent me weekly and small bags, People please ask what size the bags are.. they are cetainly not 16 oz bags..

I WANT MY CREDIT SEATTLE.. I will jsu tkeep adding on here and every where I can til it comes through, , also will let visa know...stop messing with the codes and let, my post go through..

please keep calling this number, if you can get through and tell them what you feel. [protected].
A rip off company, how can they be allowed to do business, maybe the attorney General of that area code should be notified.. its worked for me with Delta Airlines before..
I want my REFUND SEATTLE COFFEE DIRECT, . yes Directly, , NOW...

as soon as I eventually got my compalint through, i received an email with a virus attached, a tracker...
beware. If you recieve a MAELER RETURNED, dont open it..
I wish I read the reviews on this company before I ordered. not sure if my complaint went through, you may not even see this, it is very difficult to keep going back and answering and making corrections.
This company sucks, , I WANT MY MONEY BACK.. NOW, , or I am going to report it as online scam.. then you can take care of the visa people... I know how much you enjoy dispute.. well get ready for one more..
False delivery
false amount,
false agreement from bu-weekly to weekly without me agreeing, i am sure I can com eup with a few more.
Youare lucky I didnt taste teh coffee.
I did not accept delivery twice in one week. $25 and $45. where did that figure come from..?

they are making things difficult now to post an update, , hope this gets through, ,
update;
Its been a week since i refused the second shipment, still no sigh of a credit on my account..
will give it one more week beore I dispute, I still cant get over the fact that I was never informed that they switched me to a "weekly" delivery ( i asked for bi-weekly)when I never asked for it, and also they never specify the size of the bags.
People beware, , no coffee is that good that it costs $25 for two small bags. Jeeez I could be drinking lattes at a boutique coffee shop for two weeks for that price.
Get your act togetehr Seattle coffee, if your honest with people, you may get to keep a lot of the surprise cusontemrs you wheel in.. Be honest and dont try to pull the beans over peoples eyes, we are not stupid., .
Build up a reputation, , ok my consultation fee is $200, a week, , hmm I may may change it to a day without letting you know till youre billed.
I am wating for my credit.. 6 days and counting to 1.

38.95 was charged 4 times in a week for packages that never arrived. After calling them I was hung up on and they refused to do anything about there service. But hey I am disputing the charges of course so hopefully someday they get shutdown. Never order from this company and please sue them if possible.

I was charged also before even recieving product $25 . the .20 cent then 2 days later 38. 95 then another 38.95 my bank account is now over drawn so the bank charged me $30.00 its friday night now and i cant get a hold on anyone til monday I need to go but milk for kids I stupidly saw 5 for 5 i didnt see the each but still i had the money there no biggie but then they charged me the other two amounts OH and I asked for the ground coffee not beans I got beans grrrrrrrrrrr I cant use em no grinder WTF what the freak

Complain Via the BBB site listed above.

To Whom It May Concern:

We have received a complaint from XXXXXXXX. He had purchased coffee from our company on 04/08/2009. These items were shipped out on 04/08/2009 via UPS. Given their dissatisfaction with our service, we have completed the following steps. First, their account has been closed and they will not receive any further orders. Second, we have refunded all past orders in an effort to satisfy this customer and make up for any inconveniences they may have had. The refund will appear within 72 hours on their credit card statement.

If they have any further issues, please call me at 847-424-0954x18.

Best Wishes,

Jennifer Carani
VP Customer Relations

I got scammed by Seattle Coffee Direct/ Bellezza Coffee & Tea & I complained.
I was told by Mark that my refund would be posted 3-5 business days, I called on the 5th business day because my refund was not posted as of that day & was told by Linda that it would be 10-14 days to be posted.
My credit card company [Visa] will not touch this for 30 days because the jerks have 30 days to refund my money.
The coffee company got their product returned to them within 7 days...WHY do I have to wait so long for them to step up?
I am very unimpressed & annoyed with this whole situation. I need my $25 to pay a real bill.

Hi its me again I just put in a complaint to the BBB and the name for that company is not Seattle Coffee Direct it is in there system as Peel, INC so what does that tell you? And the website the BBB has on them is www.peel.com and it is far from a coffee site.

I love your coffees but do not need any more at this present time. Please halt further shipments until further notice.

PLEASE ship me NO MORE coffee for a while.

I thought they were 1lb bags, they are not, I called to cancel and was told that they put me on a weekly order, i didnt ask for weekly, I asked for bi-weekly. but i found out they are smaller bags I called and canceled and refused the first shipment, i am hoping that they will credit the charges, $25., 00 for one and $38, 5o for another, , there should be a law against this.
Will keep post on here how it goes if credit is not issued, I would have kept it if they were 1 lb bags and BI-WEEKLY. very expensive coffee, $38.50 for 2X 12 ounce bags thats over a $1.00 a cup. thats over $2.00 a cup..They are also making it very hard to post this comment.They automatically put me on weekly. They dont even have email address, I wonder why, maybe a rip off company, If they do not credit, i will dispute charges on credit card. Companies like this spoil it for the legit online companies.. Beware people, its only 12 oz bags.

I also was screwed by yhis company, receiving 3 shipments of coffee in 1 week and 4 charges on my credit card of $38.00. I called the company and got a rude person who told me they would not take the coffee back if it had already been delivered. Buyer beware they will continue to use your money if you don't dispute charges with your credit card company.

seattlecoffee.com.;cancel-emails;meanolpaulaldy@comcast.net;lilbtch@comcast.net;mizqtbooty@comcast.net'4-8-09'

I went through the SAME thing as you, multiple charges for coffee I did not order, plus charges for the 2-4 bags a WEEK they were sending me (that I ALSO did not order)! When I first signed up, they said monthly. Liars. I called my bank, and then returned the coffee. After a month and a half going in circles, they claim they never received the coffee back, and the bank says there is nothing they can do about it, and so no one is returning my money. Next step: going to my lawyer.

i did the suposed 5 for$5 doller deal.. 2 mugs 2warmers and sample bags of coffee. turns out that cost me $25.00 $20 more than theyadvertize... since then i have received five packages from seattl coffee.. all unopened.. my bank statement came today.. those five bags was charged on my debit card for the wopping sum of$38.95 each! so for what they say is gunna cost $5.00 they have takeing $219.75! now that is flat out stealing bunch of theifs.. this wont be pretty before i am done with you... if i receive one more package or one more fee... i will fly to IL ..and stuff it down some ones throat! alfred lucas>buckfield ME

Dear szjf,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. If you need any further assistance, please call to speak to a customer service representative at 888-217-CAFE. For further information, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Rebecca Ramirez
Director of Customer Service
customersupport@seattlecoffeedirect.com

Dear Ann,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. If you still have not received confirmation of your cancellation, please call to speak to a customer service representative at 888-217-CAFE. You can also email me directly at customersupport@seattlecoffeedirect.com, and I will verify that your membership has been discontinued. I apologize for the inconvenience.

Sincerely,
Rebecca Ramirez
Director of Customer Service
customersupport@seattlecoffeedirect.com

Dear Sharon,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. If you are unhappy with the service provided by our customer service representatives, please send a formal complaint to customersupport@seattlecoffeedirect.com, and we will rectify the situation. Should you have any further concerns, please call 888-217-CAFE. To better understand your membership, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Rebecca Ramirez
Director of Customer Service
customersupport@seattlecoffeedirect.com

Dear BJ,

I apologize for any problems you may have encountered with our company, Seattle Coffee Direct. Here at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account and clear up any problems. If you are unsatisfied in any way, we will reasonably discontinue service and provide return shipping information. For further clarification of these charges, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

Sincerely,
Rebecca Ramirez
Director of Customer Service
customersupport@seattlecoffeedirect.com

I to have been scamed by these crooks! I thought great! Coffee to try for $5! What a crock! $159.85 later in charges on my account and been told they would reverse the charges and stop taking money from my account, they took it again yesterday! I am now going to the bank to press fraud charges along with reporting them to the Attourny General and BBB. I am just sick over this and can't believe I have been swindled like everyone else. Then on top of it not that I'll get anywhere, I can't get a hold of anyone until 10AM. I even am loosing my work wages on this whole thing because I now have to go down to the bank to take care of this crap.
Schel
Big Lake MN 55309

This has just happened to me! Wish I had checked them out before I ordered! I too ordred a 'trial' and within days my Credit card was debited over $130. Now I am having to try to get them to give it me back. I will be warning EVERYONE I know.

I have filed a complaint with BBB, it's easy ! GO TO THEIR WEB SIGHT AND DO IT.

https://chicago.app.bbb.org/complaint/new/

Perhaps a class-action suit could put these a$$holes out of business. They are defrauding consumers by not disclosing their program terms up front and securing acceptance of these terms. I signed up for a $5 promotion, I have been charged $25, and before I have even received the promotional shipment, they are trying to charge me ANOTHER $38.95. I'm calling my bank to refuse all unauthorized charges.

Same situation but they got me for one more $38.95 than you!

I was ripped off by Seattle coffee direct and emailed Jeff Berman who responded to your email. I agreed to an initial 25.00 but since then I was charged 3 more times @ 38.95. I talked to their representative Brian and he told me he would refund the money but several weeks have passed and no refund. I have filed a complaint with the BBB.

I Veronica Rines was charged for a item which I didn't order from company a Metro coffee roasters that cost $38.95 that was charged to my account. My email is vrines@netzero.com my phone number is [protected] . I only order the 5 for 5 dollar's Coffee mix drink This is the frist time this has happen but I don't want to take this to the (Federal Trade Commission. Thank You

I accepted their complimentary two bags for $10 dollars, and received 3 bags 2 weeks later, and two weeks after that ANOTHER 2 bags! When the fourth shipment arrived, I sent it back unopened. That was October. Everytime I call asking where is my refund, I get a different answer. Their coffee is nothing special for the price. The beans are dry and brown, not oily and black, as good coffee beans should look. My neighborhood store carries better beans. Our complaints should be located right under their online ads! I feel for the next sucker that gives them any money!