Sears reviews and complaints 1
View all 2936 complaintsSears - sears auto - bait and switch / false advertising
I saw an oil change special for $19.99 at Sears Auto facility in Falls Church, VA. I made an appointment online providing necessary information on car make and model, time of service (Saturday, July 20, 2019, 10:00 AM). The appointment was confirmed for the price of $19.99. Upon arriving at Sears I was told that the car needs synthetic blend and the oil change would cost $57 instead of the advertised $19.99. I said I would not mind the conventional oil change, and the person at the counter refused saying the car requires synthetic blend and that he would not offer the deal
This is a clear example of false advertising. I should have been informed that they would not be able to honor the $19.99 special when I made the appointment and provided information on car.
I would like a free oil change from Sears for wasting my time and for not honoring the deal.
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