The complaint has been investigated and
resolved to the customer's satisfactionResolved Scripps Natural Mattress — Coil mattresses contain the synthetic material, Polypropylene.
resolved to the customer's satisfaction
The coil mattresses sold at Scripps Natural Mattress contain a lot of the synthetic material Polypropylene, but oddly they don’t acknowledge the Polypropylene on their web site, in press releases, ads, posts, or promotional videos, even though they always describe all the other components. Why is the Polypropylene not mentioned? You can see the Polypropylene for yourself as it covers all the springs in the mattresses. It is not a small amount.
Scripps Natural Mattress (www.scrippsnatural.com) also refers to the mattress components as “natural and organic components” and “organic components”. I don’t think Polypropylene is either “natural” or “organic”. Is it? The manufacture uses the term “MOSTLY natural components” which make sense to me.
The manufacture (Berkeley Ergonomics) mentions the Polypropylene openly on their web site so I don’t understand why Scripps Natural Mattress does not do the same. Acknowledge all the components of the mattress, even the synthetic, non-natural material.
I checked the web sites of many of the other Berkeley Ergonomic dealers in the USA and saw that none of their web sites mention the Polypropylene either. Why are so many of these dealers not acknowledging this one particular material even though they describe all the other materials in great detail?
The complaint has been investigated and resolved to the customer's satisfaction.