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4.2 672 Reviews

Scribd Complaints Summary

242 Resolved
100 Unresolved
Our verdict: You can expect a very good level of service from Scribd. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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S
12:09 am EST

Scribd unauthorized credit card charges

I am extremely frustrated as every month my credit card is charged $8.99 by Scribd. It has been going on for 4 months already (Sept 25, October 31, Nov 25 and the latest, Dec 25. I checked my account settings to try and unsubscribe but it shows I don't even have any membership plan. I signed up for the free trial and this is what I get! Monthly charges from Scribd. What the heck?!

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7:07 am EST

Scribd cannot cancel my premium membership

I am trying to cancel my premium membership for Scribd

On 26 November I signed up for a free trial membership of SCRIBD on the understanding that I could cancel the membership at any time..

Order No, [protected]

I have been trying to cancel my membership on the SCRIBD webpage through the account settings link https://www.scribd.com/account-settings

But have not been able to cancel my membership as the account settings page is not loading fully

I do not want to extend my membership..

On beginning my trial membership I recieved the following message from Scribd

Here's a receipt for your records:
Payment method: Credit card
Plan: 1 month Free Trial to Recurring Monthly Membership ($8.99/month after free trial ends)
Order Number: [protected]
Amount charged: $0.00
Your card will not be charged until December 26, 2017.
A temporary authorization hold will be placed on your card in the amount of your plan for validation purposes only. This hold does not represent an actual charge, and will be voided in a few business days.

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9:45 am EST
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Scribd credit card charges

My credit card is always charged for 8.99$ from last 9months and i never noticed it before
I never have signed up for scribd but still i am getting a charge for it every month

Its so embarrasing that not even scotia bank can stop these payments going through my account and i donot have any access to scribd
I dont know what to do but this is so disheartning
My email id is [protected]@gmail.com

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5:57 pm EST

Scribd subscription

This email summarizes my opinion about Scribd customer service. I have had a couple of instances over the years where they do not cancel a trial memberships and then hit you with monthly charges. Here is my recollection of what I experienced:

1. Their free trial "roles over" to a monthly charge silently, never notifying you that this has, in fact, occurred. This policy turns into a classic "gotcha".
2. Their free trial cancellation system somehow misses the fact that you went through the website and clicked the cancel button. This is probably just a bug, but I've hit it twice. (I used only the web site and a Firefox browser for all interactions.)
3. There does not appear to be an email confirming cancellations, so you get no "receipt."
4. They send no receipts or indications of ongoing charges. This appears to be their policy.
5. Their end-user customer support is web/email only, refusing to provide support over the phone. While they can argue this is most efficient, some customers prefer the speed of phone support.
6. Their refund policy appears to be "last 30 days only, " even though the charges were incorrect (#2) and hidden from obvious view (#4).

Most of these issues appear to be the result of corporate policy. All I can do is advise people to stay away...or be very thorough with inspecting your credit card payments.

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11:12 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Scribd - unauthorized credit card charges

Hi, I'm complaining in regards to unauthorized credit card charges since March 2016 to my daughter's debit card. I am extremely frustrated as you have been charging $8.99 a month on my daughter's debit card without my consent for the past 2 years. She had specifically called last year to address this issue and have her account canceled, which we were told...

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9:33 pm EDT
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Scribd unauthorized credit card charges

I'm complaining to whatever this company is for unathorized credit card charges to my 15 yr old sons debit card, without my knowledge or permission. As of Oct 25, 2016 until present you have been charging $8.99 a month for god knows what cause he don't receive anything from you anyway. For every monthly debit (141-[protected]) this number is with the charge. I'm requesting full refund and explanation and cancellation of whatever this is. My email is [protected]@yahoo.com, cell # [protected], I expect to hear from you very soon.

Debbie Nieves

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5:27 am EDT

Scribd unauthorised payments taken out of my account

I have received the following message about a subscription payment taken out.
The errors are as follows:
1. I have no recollection of ever having subscribed and have not used scribd.
2. I keep good records of accounts as I am the IT tech officer for 2 companies and a school. I have a document with 67 various logins and passwords for all the accounts I manage, I am fastidious about this - although a mistake is possible.
3. The money has not been taken out of my account, but my wifes, although the email is sent to my address.
4. The account used to deduct money has not been used online for more than 5 years.
Please provide a full refund and cancel any accounts in our name. I have cancelled the recurring payment in paypal.
Here is the full text of the email:

You sent an automatic payment
Dear Julie Sims,

You sent an automatic payment to Scribd. Here are the details:
From Amount: $12.01 AUD
To Amount: $8.99 USD
Exchange Rate: 1 AUD = 0.749090 USD
To: Scribd
Payment for: 1 month Free Trial to Recurring Monthly Membership ($8.99/month after free trial ends)
Customer service URL: http://www.scribd.com
Customer service email: [protected]@scribd.com
Customer service phone: [protected]

Automatic payment details
Automatic payment number: I-WUCLJ7GB5HP0
Amount to be paid each time: $8.99 USD
Billing cycle: Monthly
Payments start: 11 Oct 2017
Payment method: National Australia Bank Cheque (Confirmed) x-9830

Next payment detail
Next payment due: 11 Nov 2017

Trial Period
Trial period amount: $0.00 USD
Billing cycle: 30 Days
Start date: 11 Sep 2017
End date: 11 Oct 2017

To update or cancel your agreement with Scribd, log in to your PayPal account, go to your Profile and click My Money. Your agreement is in My Pre-approved Payments.

Sincerely,
PayPal

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shamimkhaliq
, GB
Dec 25, 2019 2:39 am EST

I have the same su description, but in England. What is this? Can I cancel it.

ComplaintsBoard
J
6:31 am EDT

Scribd membership

I unsubscribed from your website over 3 months ago, I received a cancellation email and I thought I no longer had a membership. I just discovered that the membership was still active and my membership payment has continued to go through. Due to this occurring such a while ago, the email has deleted itself. When checking you can see that I have been inactive on the account.
I would like a refund for this occurrence as I was told something that did not occur. I would like to be fully reimbursed for the previous three months of payments that I did not realise were happening.

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10:08 am EDT

Scribd unnecessary deductions in my account

I have notices from Scridb that you just take money from my account at your own time. This is unacceptable and unfair in the part of your institution. In one month, you deducted more than 3 times from my account. I stupidly knew that you are taking twice for just an account i owe, but now deducting more than that is a no no situation. I will block your Scridb facility from my account when that happen next. This is America, stop playing that game. I am very organized and composed in what i am doing. If this happens
one more time, Then it is over.

Abdul

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M
6:28 am EDT

Scribd premium subscription

They provided a free trial, then silently debited money from my card for months without ever notifying me. Finally, when I submitted a support request - they just blocked the support account altogether.

Kind of: "Complaining? Go complain somewhere else, we don't give a damn anyway".

Not even a reply explaining why they charge people without notices, or some kind of compensation (at least for the las month). Just closing the support account without dropping a word.

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7:10 pm EDT
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Scribd I was charged twice since I cancelled the subscription

I was charge twice in my roomate debit card and When I signed up i did cancelled everything because I realized I didn't want the memebership after all, the was on april 1, 2017 and now after the cancelation my roomate is being charge every month for a subscription I cancelled, I tried calling the office but they have no answer what should I do now?

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8:38 pm EDT
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Scribd cancelled but still being charged since 9/25/16.

Hello,
My username is Tee Peer and I cancelled your service 9/25/16. Since then, I have been charged $8.99 monthly despite my cancellation. Please cancel my service immediately, and issue a refund from October 2016 through May 2017. I have contacted my bank about this issue and would appreciate your quick resolution of this issue. I would also expect a cancellation number as confirmation that my service has now been cancelled.

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5:43 am EDT

Scribd wasn't able to cancel my account and they also stole my money

I decided to cancel my Scribd account when they started to charge extra money from me. I tried to resolve the matter and spoke with their customer support, they refused to refund me but promised to cancel my account. One month later I received another charge from Scribd and found out that my account was still there. Contacted them again and cancelled it for the second time.
Last month I found out that it was not cancelled. How did that happen? That's simple - they charged me. I do not recommend Scribd, they are cheaters!
I had to cancel my card and I hope now they'll leave me alone. Beware!

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Britne Hayes
, US
Jul 22, 2019 7:46 pm EDT

They’ve been charging my account for 9 months after I canceled! They said they canceled it but they just transferred the funds to my bank account that I NEVER gave them! They are nasty thieves and should be locked up for identity theft and larceny!

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Leatha Manning
, US
Aug 14, 2018 9:24 am EDT

Try contacting California Secretary of State with your complaint. Something has to be done about this company's fraudulent business practices. They are cyber criminals.

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S
8:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Scribd charged unknowingly for free trial

Dear sir/madam,

I wish to know why did scribd.com charged my visa credit card for the followings:

1. 9 april 2017 for usd 8.99
2. 9 march 2017 for usd 8.99

I declare that I did not purchase any products online from you. And if I have given you my confidential financial info for your advertised "free" trial, then there is no reason for you charge my visa credit card by "hiding" such billing terms in a mass of words. This is preying, scam and unethical business practice.

Please contact me at [protected]@gmail.com,
Mobile +[protected].

Failing which I will file a formal and legal complaint to the relevant authorities.

My visa credit card is [protected].

Regards,

Lim sock cheng
Card holder name

C. C. Visa debit card complaints & reviews

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Fuen Chin
, US
Nov 13, 2018 5:48 am EST

This happen to my bank account in England too. this is very very annoying! they paid me in USD$ with shortage converted to British Pounds.

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Leatha Manning
, US
Aug 14, 2018 9:20 am EDT

Try contacting the Secretary of State with your complaint. Something has to be done about their fraudulent practices.

ComplaintsBoard
Y
2:13 am EST

Scribd scribd debited 10.66$ without any reason, permission

Scribd debited 10.66$ from my icici debit card ending with 2618 and name is mahendra singh. I have deleted my account in December 2016, and Scribed debited on 13 February 2017 without my permission, you should refund to my account as soon as possible. Contact me at gmail-singhyogi.[protected]@gmail.com . At present I am not using any service from scribd online book. It is not fair site.

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Ana Maria Demeny
, US
Mar 14, 2017 8:21 am EDT

Hi,

I find myself in the same situation. They have been charging me every month since August 2016!
Did SCRIBD reply to your request? They seem to be ignoring mine...

ComplaintsBoard
S
1:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Scribd unauthorized credit card debits

Scribd debits $7.99/- from my citibank credit card ending 5822 intermittently. Please stop this standing instructuctions in scribd. I dont know what for? Please stop the debits and refund all the recent debits immediately and confirm to me at sandeep.[protected]@gmail.com and [protected]@principleacs.com

When I login to Scribd account through sandeep.[protected]@gmail.com, it shows I am not a member, then why debit money?

Scribd should stop immediately this unscrupulous practice.

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Leatha Manning
, US
Aug 14, 2018 9:23 am EDT

Try contacting California Secretary of State with your complaint. Something has to be done about this company's fraudulent business practices. They are cyber criminals.

T
T
Tim Rumford
, US
Mar 13, 2017 6:50 pm EDT

Same thing happened to me never even heard of them and they were charging my pay-pal acct. every month. Luckily i caught it fairly early.

ComplaintsBoard
N
12:25 am EST

Scribd scribd forcing your company into my private space, requesting my personal info without any request whatsoever from my side

5th February 2017. I was on a South African Government web page, and SCRibd; were 'dropping in' with comments, including requests for passwords, info. Initially, I thought it was part of the Government page. Then I decided I was not comfortable, I was battling to remove the offending requesting words, eventually I was closing and reopening the web page. However, they/you now have information, obtained illegally and unethically, (obtained by drop ins on another hosts page); I searched for somewhere other than Scribd to report this too and ended up on https://www.sitejabber.com/online-business-review#scribd.com_(Scribd) The very first (top of the page) flashing 'box' was to write a review/complaint on Scribd! However, I did not feel comfortable, it was the same logo etc as Scribd) - I deleted, it disappeared, and a genuine (?) sitejabber box shot up. I realized it was THE dreaded SCRIBD. I am not comfortable with SCRibd.
I do not know what your business is, I did not request to know, I do not want any connection with your company whatsoever. Please confirm all/any information regard myself has been removed/deleted. I do not know your category.

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Update by NanaJen
Feb 05, 2017 12:29 am EST

Do I presume https://www.sitejabber.com/online-business-review#scribd.com_(Scribd)you are also Site Jabber, as at the same time I was writing a complaint to them. https://www.sitejabber.com/online-business-review#scribd.com_(Scribd) 5th February 2017
I was on a South African Government web page, and SCRibd; were 'dropping in' with comments, including requests for passwords, info. Initially, I thought it was part of the page. Then I decided I was not comfortable, I was battling to remove the offending requesting words, eventually I was closing and reopening the web page. However, they now have information, obtained illegally and unethically. I finished up on that site, and found this site - https://www.sitejabber.com/online-business-review#scribd.com_(Scribd) - (are you also part of Scribd?) the first block invited me to Review SCRibd, as I started to write, I realized it was THE dreaded SCRIBD. I deleted, and then this review slotted in. I am not comfortable with what has happened.

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11:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Scribd regarding scribd free trial subscription

Hi,

On 16th November, I went to Scribd site, and I was offered a free trial subscription for one month. I was asked to put my VISA card details, and it was also assured that nothing will be deducted from my card during the Trial period, provided I cancel the subscription anytime before the expiry of the trial period. Based on the commitment I decided to provide my card details to avail the free subscription. As soon as I submitted the request my card got charged with the full subscription money for one month.

I really feel like got cheated here. If you are charging from the very first month itself, and there is no trial period, then why are you making false commitment to your customers.

I went to the Scribd customer support site and lodged a complaint also. My support ticket number is #1240182. They were supposed to get back with a written revert within one working day.

But I did not receive any revert from their side. This is purely cheating and absolutely unethical from a reputed site like Scribd.

I hope based on this complaint I get my money back.

Regards,
Anirban Sengupta

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DawnR313
, US
Jun 03, 2019 4:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Everyone that is unhappy with Scribd and feels they have done wrong by us, we need to get together and file a class action suit.

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Ryan Reisen Tiongson Cua
, US
Sep 09, 2018 2:57 am EDT

Scribd uses an incredibly underhanded tactic to make you think you've cancelled you're subscription. Once you click "End Membership"...guess what it doesn't end there. It'll take you to a page that looks suspiciously like your account home page...except the difference is...that the SECOND (yes, it's not going to finish with this one) "End Membership" button is sneakily placed at the lowest right corner of the page (you gotta scroll down). Finally the last page which AGAIN makes you think you've cancelled has this "complete cancellation" button in some unimportant unbolded and GREEN coloured font (yay! green means good so you won't pay attention and keep the membership).

THIS IS INCREDIBLY UNDERHANDED PAGE DESIGN. IT WORKS (YAY FOR SCRIBD) TO DUPE THEIR SUBSCRIBERS SO I'M NEVER USING SCRIDB AGAIN.

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Sxhelo
, AL
May 17, 2019 10:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hey, thank you for the information.
After doing this, did they stopped charging you?

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Natalia Shawn
, US
Jul 01, 2018 4:29 pm EDT

Hello,

I was charged 8.99$ in my card even after cancelling the membership in my free trial period. I am really upset and frustrated and want my money back as soon as possible. If not provided refund then, I will take legal action since I am attorney myself and have successfully dealt with such situations thousand times.

Khushi

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Natalia Shawn
, US
Jul 01, 2018 4:32 pm EDT

Mu ticket number is 1719007.

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Ahmad1010
, AE
Jul 11, 2018 7:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

From last four months scribd is charging me $8.99. When I contacted them at support@scribd.com, they are are not co operating and I had to block my credit card. It seems that scribd is a scam so never give them credit card info at all.

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E
7:43 am EDT

Scribd scribd has become a joke!

I'm officially done with Scribd. I really loved it and used it for about a year, but then they placed all those crazy limits and lost lots of customers. And I am one of them. Their new rules and platform are ridiculous! I had bought a subscription based on unlimited books and now I can get only 3 books per month! So basically I wasted my money on nothing. Sorry, Scribd, but I'm leaving.

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DawnR313
, US
Jun 03, 2019 4:22 pm EDT
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Everyone that is unhappy with Scribd and feels they have done wrong by us, we need to get together and file a class action suite.

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2:42 am EDT

Scribd new platform is terrible!

I started using Scribd in 2015 and was very satisfied. I signed up, paid some money and was able to read unlimited books! I spent weeks reading books on Scribd and was very happy. But then they decided to make some changes and set up a new platform. And starting from 2016 that terrible monthly limit on books appeared. Then I decided to cancel my subscription and found out that after you cancel your account it is impossible to read the books you paid for! Don't use this service. Scribd was really great in the past, but once the new platform was set up it turned into a real nightmare.

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Scribd Customer Reviews Overview

Scribd is a digital library and reading subscription service that offers access to millions of books, audiobooks, magazines, and documents. The platform has received positive reviews for its vast selection of content, user-friendly interface, and affordable pricing.

Many users appreciate the convenience of having access to a wide range of reading materials in one place. Scribd's subscription model allows users to read as much as they want for a flat monthly fee, making it an affordable option for avid readers.

The platform's user interface is also highly praised for its simplicity and ease of use. Users can easily search for and discover new content, save their favorite titles, and customize their reading experience.

Scribd's mobile app is another standout feature, allowing users to access their library on the go and download content for offline reading. The app has received high ratings on both the App Store and Google Play.

Overall, Scribd is a highly recommended platform for anyone looking to access a vast selection of reading materials at an affordable price. Its user-friendly interface and mobile app make it a convenient option for avid readers.

Scribd In-depth Review

Overview: Scribd is a digital platform that offers a wide range of services to its users. It operates on a subscription-based model, providing access to a vast content library consisting of various genres and topics.

User Interface and Experience:

  • The website's navigation is intuitive and user-friendly, allowing for easy exploration of the platform.
  • The design and layout of Scribd are clean and visually appealing, ensuring a pleasant browsing experience.
  • The website is highly responsive across different devices, including desktops, laptops, tablets, and smartphones.
  • Scribd offers a range of user-friendly features and tools, enhancing the overall reading and document viewing experience.

Content Library:

  • Scribd boasts an extensive content library, encompassing a wide variety of genres and topics.
  • Users can find popular publications as well as niche content, catering to diverse interests and preferences.
  • The quality and relevance of the content on Scribd are generally high, ensuring a satisfying reading experience.

Subscription Plans and Pricing:

  • Scribd offers different subscription plans to cater to various user needs, including monthly and annual options.
  • The pricing of Scribd's subscription plans is cost-effective, providing good value for money.
  • When compared to competitors, Scribd's pricing models are competitive and offer a range of benefits to subscribers.
  • Subscribers to Scribd enjoy additional perks, such as access to exclusive content and personalized recommendations.

Accessibility and Compatibility:

  • Scribd is compatible with various operating systems and devices, ensuring accessibility for a wide range of users.
  • Mobile apps are available, allowing users to access Scribd's content on the go.
  • The platform integrates well with e-readers and other platforms, providing a seamless reading experience.
  • Scribd offers accessibility features for users with disabilities, ensuring inclusivity.

Community and Social Features:

  • Scribd provides opportunities for user interaction and engagement, fostering a sense of community.
  • Users can follow and connect with other users, facilitating networking and knowledge sharing.
  • Discussion forums and comment sections are available, enabling users to engage in meaningful conversations.
  • Scribd integrates with social media platforms, allowing users to share their reading experiences with their networks.

Customer Support:

  • Scribd offers various customer support channels, ensuring availability and responsiveness.
  • Contacting customer support is easy and straightforward, with multiple options available.
  • The quality of assistance provided by Scribd's customer support team is generally satisfactory.
  • Issues or complaints raised by users are addressed promptly and effectively.

Privacy and Security:

  • Scribd takes measures to protect user data and privacy, prioritizing the security of its users.
  • Secure payment options and encryption methods are employed to ensure safe transactions.
  • The platform maintains transparency in its data handling practices, providing users with peace of mind.
  • Scribd complies with relevant privacy regulations, further safeguarding user information.

Performance and Reliability:

  • Scribd's loading speed and overall website performance are commendable, ensuring a smooth user experience.
  • The platform exhibits stability and uptime, minimizing downtime and technical issues.
  • Compatibility with different internet connections allows users to access Scribd without interruptions.

Pros and Cons:

  • Pros: Scribd offers a vast and diverse content library, user-friendly features, competitive pricing, and excellent customer support. Its compatibility with various devices and accessibility features are also noteworthy.
  • Cons: Some users may find the subscription model restrictive, and the availability of certain publications may vary. Offline access to content could be improved, and occasional technical issues may arise.

User Reviews and Ratings:

  • Aggregated user reviews and ratings indicate a generally positive sentiment towards Scribd.
  • Common feedback themes highlight the platform's extensive content library, user-friendly interface, and responsive customer support.
  • Overall, users express high satisfaction with Scribd and recommend it to others seeking a comprehensive digital reading experience.

Conclusion:

In conclusion, Scribd is a highly recommended platform for users looking for a diverse and extensive content library, user-friendly features, and excellent customer support. With its competitive pricing, compatibility with various devices, and commitment to user privacy and security, Scribd offers a comprehensive digital reading experience suitable for a wide range of users.

Whether you're an avid reader, a student, or a professional seeking knowledge, Scribd provides a valuable platform to explore and engage with a vast array of publications.

Sign up for Scribd today and embark on a journey of knowledge and discovery!

How to file a complaint about Scribd?

Here is a guide on how to file a complaint against Scribd on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Scribd in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Scribd. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Scribd on ComplaintsBoard.com.

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Scribd?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Scribd Customer Service. Initial Scribd complaints should be directed to their team directly. You can find contact details for Scribd above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Scribd. Discuss the issues you have had with Scribd and work with their customer service team to find a resolution.