Do not use this company! They are a scam. We started our process in 3/09 and luke, ursual, and cythia just gave us the run around. Apparently they don't expect you to still be in contact with your bank. Our loan is through band of america. We were initially denied, which we were never told. Then emails calling us names were accidentally forwarded to us, and then after talking wiht our bank we were told that we would have never been given a loan modification, which save my home new about. They lied to us just to drag the whole thing out and then refused to give us a full refund. I am writing this complaint so that other people will not go with this company.
The complaint has been investigated and resolved to the customer’s satisfaction.