Saudi Telecommunications Company [STC] Customer Care Service


Saudi Telecommunications Company JSC

P.O Box 295997
Saudi Arabia - 11351

Customer Support Phone Numbers

900(Call Center) 28 21
969(MYSTC) 21 8
+966 114 555 555(Customer Service) 12 16

Saudi Telecommunications Company [STC] Complaints & Reviews

Saudi Telecommunications Company [STC] / fake sms on whatsapp about blocking atm card

Feb 16, 2019

MASSAGE RECEIVED FROM: [protected] Dear Coustmores, your ATM card has been blocked. Because you did not have an update yet. If you want your ATM card to work properly, then contact this number immediately to [protected] .عزيزالعميل ، تم حظر بطاقة الصراف الآلي الخاصة بك. لأنك لم يكن لديك حتى...

Saudi Telecommunications Company [STC] / sawa card

Feb 11, 2019

Saudi Telecommunications Company [STC]Hi I bought this card from a retailer in Riyadh Saudi Arabia. I have since moved away from the area There are two top-ups for 105 sar each purchased the ink has faded since I bought it on 24-January 2019 and I cannot read the number on one of them Can you provide a new number for a 105 sar...

Saudi Telecommunications Company [STC] / cancellation of sim card

Jan 18, 2019

On my way to work, with total disregard I did not notice that I lost my sim card registered under my Iqama (Iqama number: [protected]) mobile number: +[protected] and I would like to request for its cancellation immediately so I can provide a new one and not be charged with services tagged...

Saudi Telecommunications Company [STC] / Post Paid STC Sims (Extortion) (Fraud)

Nov 03, 2018

STC company refuse to close either of the two SIMS station that subscriber (My wife) who has since left the country Saudi Arabia (Final Exit) must come and sign the form in person to discontinue services. Every month I get a bill for 300 SR And since I am her Sponsor all bills I am...

Saudi Telecommunications Company [STC] / stc modem

Oct 01, 2018

Our stc modum and Landline not working since 3 days one of the signal in the modum is blinking red we are calling 900 nobody answeying we went to Jubail stc they told it's working in the system What's the benefit if it's working in the system and we don't have Internet Please do the need...

Saudi Telecommunications Company [STC] / unending bill

Sep 16, 2018

Had a bill came again: 126sr due date on Oct.01, 2018 My account has been closed. Application to close was Aug.13, 2018 - paid all the necessary bills as what is showing in my account/ double checked w/ the customer service of STC since I went in there personally. Total amount paid wa...

Saudi Telecommunications Company [STC] / lottery scam

Jun 04, 2018

I received a call on imo from this no +[protected] A person told me that I won 100000 riyal in lucky draw. He told me to hurriedly reach any bank enjaz branch and call him from there to receive the amount. He also required a snapshot of my iqama and I was so fooled at that time that I gave...

Saudi Telecommunications Company [STC] / unable to open a ticket

May 27, 2018

Hi. I just shifted to new place and now want to transfer my Broadband Internet to new place. I pay Monthly Bill of SAR 208. Now if I call 900 my requested is not getting accepted and call gets disconnected. I also visited STC office in Jubail but there also people were not helpful. The...

Saudi Telecommunications Company [STC] / stc router

May 19, 2018

Good evening.. I am Hafiz Mohammad Sultan. I am costumer of your stc wifi internet service.. There is some technical network problem in my stc wifi router. And also its disconnect by some issue. I paid all the wifi bill . I am very disappoint form this happen. Its humble request to...

Saudi Telecommunications Company [STC] / landline dsl connection for new internet

Apr 30, 2018

I applied for internet on 15th April 2018 and recieved message on 17th april for handling connection and was told i will be recieving technician message on phone but nothing happened i tried chatting on MYSTC but still customer executive told me hold on and i will recieve technician...

Saudi Telecommunications Company [STC] / haraam act of sr 80,000 denial long 15y esb for a sincere employee

Apr 03, 2018

Saudi Telecommunications Company [STC]Dear Sirs, Assalamu Alaikum / Good morning. Legally I resigned my job after rendered service for long 15 years of remarkless dedicated sincere service with proper notice period to STC via mylink. sa to SNOC manager Mr. Nezar Fawaz Qutub and concerned all managers from 9th march...

Saudi Telecommunications Company [STC] / non migration of sim and and loss of airtime I did not use

Mar 18, 2018

Saudi Telecommunications Company [STC]I went into stc service provider to migrate from my zain service provider to stc 3weeks ago. They did the migration and I went off the next day I put in the stc sim and load 210 saudi riyals airtime having done this one hour later the sim is deactivated. I go to the closest stc store they...

Saudi Telecommunications Company [STC] / landline and dsl disconnection

Feb 20, 2018

I have been visiting Stc offices and requesting to cancel/ disconnect my landline number [protected] and dsl for the past 1 month but STC officials are taking requests and sending reference numbers to my mobile but they are not disconnecting the landline and dsl. I have visited 3-4 times STC...

STC / cancelled landline and internet service

Jan 21, 2018

i need help to activate again my internet and landline service but when i tried to call 900 and enter the landline number it i saying wrong. It was cancelled because i did not pay on time but on the same day it was cut, i paid through sadad already. Can you please check what is the problem...

STC / fibre optic modem

Dec 28, 2017

I canceled my modem (landline fibro optic)on September iqama number is [protected] soumyajose still I am still receiving bill for my modem .I went to stc najran alfaisalya center they are telling me to pay this amount also. I will never pay that amount. I have already paid a lot for...

STC / internet connection disconnected but I receive bill.

Dec 19, 2017

In October 2017 I cancel my home quick net service [protected] but in November 28th I received again monthly statement fatora 205 SR on that time I make complaint that I cancel my service permanently but from stc side my problem was not fixed from October to till November month, I receiving...

STC / issuance of new data sim

Dec 07, 2017

I am using data sim (Quicknet) since 1 year and is satisfied with the service but after finishing my package I visited STC sales office in Malaz (king abdullah park) and told the officer for renew of my package but he replied that we will issue you a new SIM for new package and cancelled...

STC / complaints about my cancel home quick net service

Dec 05, 2017

In June 2017 I cancel my home quick net service [protected] but in July I received again monthly statement fatora 199SR on that time I make complaint that I cancel my service permanently but from stc side my problem was not fixed from June to till November every month I receiving 199 SR but...

STC / phone & net

Dec 05, 2017

Few days ago I go to your jeddah office which is situated in azizia, I submit form for new landline or dsl connection to our office in al tahliah, he said that today or next day u got a call from aur technician is pleased to serve u... Butt I recevid the text that person abdul rehman serve...

STC / disgusting treatment by stc staff at riyadh airport

Nov 21, 2017

STCI wish to make a complaint about and STC staff member at Riyadh Airport. He was very unhelpful, rude, arrogant, ignorant and refused to serve me because I could not speak Arabic. I have never witnessed such blatently racism or arrogance in my life. Unfortunately I do not know his name but...

STC / internet faulty.. not working

Nov 11, 2017

Dear Sir, Aslam -o- alikum my telephone number [protected] is not working today so i dont have any stc sim card for complaint registration for your kind information net is not working after 4:00pm my iqama id is [protected] and my contact number is [protected] ..i want to quick responce...

STC / telephone number complaining bill which not used...

Nov 02, 2017

Dear Sir, Assalam - o Alaikum With due respect, in 2007 I disconnect the STC telephone and submit application in STC Mura'ba - Riyadh but unfortunately they didn't disconnect it. After that I went again and 3 times I submitted the application but nothing happen. Stc customer service officer...

STC / balance deduction

Oct 29, 2017

Dear sir, I am abdul raheem gehloth. My mobile no. is:- [protected] My iqama no. is:- [protected] Today I have recharged my no. 75 sar for activate internet pack data. But my balance has deducted more than 40 sar from my number. Now I am unable to activate this service. Why cut my...

STC / landline

Oct 08, 2017

We are very disappointed with the service of stc. We’ve been using stc for more than 3 years but last May my colleague was to go for final exit and we decided to trasfer the account under my iqama. It was successfully transfered under my iqama. But unfortunately the staff of stc exit 13 branch...

STC / fake calls using company name

Oct 07, 2017

I have been using STC loyally for a long time but recently i have received few calls claiming I have won cash prize from STC and asking for my account number. Although it's clearly fake I still think it needs to be stopped, please look into this matter. These are the two numbers i received...

STC / landline internet package

Sep 25, 2017

I am highly upset! I took out a promotion package which your technicians came to advertise at our building. It was 250sr for unlimited data and tv and landline...a few of the tenants from my building took out this package... From the second month I was being billed 400riyals per month!!!I...

STC / postpaid sim card 3in

Aug 29, 2017

Im using STC internet wifi unlimited monthly 160sr every month I pay through atm machine but I was trouble since every month I pay 160sr last moth it was double 320sr instead of 160sr only since every month I pay. My postpaid sim card number [protected] and my iqama [protected] kindly check to...

STC / m. amir

Aug 23, 2017

Sir I was complain my landline and DSL is completely out of working.yesterday technician was came but he is saying I can't fix it.i shell submit report head office. عميلنا العزيز : يطيب لنا خدمتكم ونفيدكم بأنه سيتم إصلاح هاتفكم رقم([protected])بتاريخ [protected] )وسيقوم بزيارتكم الفني, امست ريز وجواله...

STC / internet fiber optic

Aug 06, 2017

Installing my Fiber optic at my home should have been today as per the sms I received from STC. I called the technician many times with no response until 4 p.m when he answered me that he cannot come today because he has maintenance to do. His name is Amir Inyat Inyat. I called 900 and...

STC / postpaid net sim

Aug 04, 2017

STCRespected sir, I ms .kiruba, typing this message to inform you regarding the deactivation of my post paid net sim connection, which was already cancelled by me on 3/4/2017 at STC Al JARDAH OFFICE, unfortunately the sim was active even after cancelling it.And they asked me to pay 640riyal...

STC / I am kumari sreeja... my equma no.[protected]

Aug 02, 2017

STCfrom long dayas one man harazing me his name is iliyas mugal .he is working in stc office.his mob no [protected] and one more number he is using now [protected].he collecting my personal contact caling list and messges . and he is sending to me some of sexy messeges and pictures he i...

STC / internet services

Jul 26, 2017

نحن نطالب الشركة بكشف حساب منذ سنة وكل ما نتجه الى المكتب يقال لنا ان نفتح حساب... نحاول الدخول الى حسابنا ولا نستطيع وقد شرحنا لهم ذاك ولاكن لا جواب حتى الان نريد التاكد من سبب قدوم فواتيرنا اعلي من المتفق عليه ولسبب التاكد هل المشكلت منا ام منكم نطالب بكشف حساب كل ما نتصل بخدمة العملاء...

STC / a person harassing complaint

Jul 24, 2017

STCSalam alaikom My name is marlene And im complaining one person shes filipina her name jumaima junaid she use 2 numbers to harrasing me by his words she said im calling her even im not and her number never phonbook in my phone and i was sleeping and she disturb me a lot even im blocking...

STC / [protected]

Jul 03, 2017

Dear, I am using the above sim. I purchased 3 months internet package for 330 GB and renewed it on 23rd june 2017 for one month with 20 GB by paying woo rayal. I got below message. شكراً محمد تم تنفيذ طلبك لشراء باقة كويك نت ٢٠ جيجا صالحة لمدة شهر واحد (بـ ١٠٠ ريال) بنجاح. Now I am suffering...

STC / internet service request

Jun 28, 2017

I have requested for unlimited internet service since 2nd of May, Stc man came and checked the box, there was many wires unorganized and connected to my planned free port and not as per your data in your system, he told me that he will raise it to technical support, but until now no reply...

STC / stc sales executive cheating

Jun 19, 2017

Dear Sir, my name is shamsudheen. i am from dammam ( behind telemoney bank). Before 3 month your stc sales representative came to my shop. He provide a monthly 45 riyal package of land line. I am many times conformed to him it is 45 riyal per month. He gave 100% guaranteed. So i purchased a land...

STC / harassment calls coming from the number [protected]

Jun 15, 2017

Dear Sir, the mobile number 00966 [protected] is continuously giving calls to my family member in India (0091 [protected]) and on telling him not to do so, he starts giving bad words, you can check in his 10 days tracking call, the ladies are helpless and cant do anything, please look into...

STC / land phone internet disconnected ([protected])

Jun 07, 2017

-landphone internet stc disconnected on 23/05/2017. -[protected] my landphone number & id ([protected]) & port id (murr 124 025) -23/05/2017 disconnected stc internet & we are paid last bill amount 393- Saudi riyal completely on 29/05/2017. still the internet not working & showing only wifi...

STC / phone & dsl stopped working

May 25, 2017

My landline phone [protected] was shifted to my new location recently and upgraded for Internet. It worked for 3 or 4 hours and suddenly stopped. When I checked with the technician, he confirmed the defect and told me to call 900. I have been calling it for the past 4 days but nothing...

STC / landline

May 25, 2017

Hi, Dear i have installed new landline connection in my house, after one week its internet services suddenly stop functioning. At modem we have all related functions are showing green lights. Below is my detail and all related information.Please guide me to proper solution so i can reconnect. STC No...