Gyeonggi-do, England, Surrey
In 2007 I bought a samsung clp300 laser printer. After around 10 months a sheet of a.4 paper became stuck on on the exit roller. It transpires that there is absolutely no access to free jammed paper at this point.In effect, the machine was unfixable and was scrapped. I went back to the store, (stapels u. K. ) and explained the problem. There was nothing, (they said) that they could do about it. Up to this point I had thought that the printer was performing pretty well for a budjet printer and so, hoping that the intitial problem was just an unlucky fluke I bought another. And guess what ? After 8 months this time the same thing has happened again, the paper at the exit roller becoming entwined around the roller and no access to free it. So I need to contact samsung but, suprise suprise, I cannot find any number or email address to enable me to contact them.
Anyone have any meaningful advice or helpful email/telephone numbers would be most welcome. If such advice takes the form of " dont buy another " or "you are an idiot for buying the second printer" please dont bother submitting it, because I know and I agree
Bought a sumsung 300 ltrs refrigerator in may 2002.
Ever since, there was a cooling problem for which the cooloing unit was replaced within a period of couple of months of purchase. Thereafter there were number of visits by the service people and it was found that the main unit door was going out of alignment and as a result the cold was not generating and the compressor was always on. Everytime the door was tightened. During my last complaint on the same issue (Complaint no bp [protected]) while attending the same, the engineer adviced that the defective bottom door costing about rs 5000/- is to be replaced as the bottom of the door, where the hinge goes in, has become totally bad.
My fridge is in absolutely new condition without any blemish and now it is apparent that somehow I was sold a refrigerator with a defective door.
I am yet to come accross a refrigerator whose door required replacement in 5-6 years usage in spite of the fridge being almost new.
I am an ardent samsung user, I don't know what will be the company's response to this but if not heeded, there is going to be an addition to the list of dissatisfied ones.
About 8 months ago I bought a fridge from samsung. 3 months ago the cooling system stopped working in the fridge. I contacted samsung who sent out a repair man who just confirmed what I thought that was the last time I heard anything from them. I have been calling every week only to be told we dont know whats happening we will call back, they never do. I have not had a cold fridge for 3 months now. Word of advise never purcahse a samsung product!! Their customer servise is ### they dont care what you say they dont care about their customers. I will never shop through them again. I just hope they replace my fridge before the warranty runs out!!!
Dated: 11th september, 2008
From: rohit sehgal
Flat no. H - 8, galaxy apartments
Vikaspuri, n. Delhi - 110018.
Ph. 011 - [protected]
To : the cmd
Samsung india ltd
Subject: report of samsung fridge model no. Sr - 34emb pending for repairs.
Please refer to my complaint no. [protected] dated 27. 8. 2008 regarding repair of my double door fridge model no. Sr - 34emb, which has no cooling almost since last 3 months.
In this connection I would like to inform you that earlier in the month of may, 2008 the fridge started giving trouble and stopped cooling. We called samsung and engineers of samsung visited us and they filled the gas in the fridge as they told that there is leakage of gas from the fridge. We were charged nearly rs. 1400 / - for filling the gas. Then after a few days, the fridge again stopped cooling. We contacted the samsung engineer who informed us to put hot water in the freezer compartment. He further admitted that it was the fault of the samsung engineer that he should have melted the frozen gas before filling the gas and that is the reason for the stoppage of cooling. Then in the month of august the fridge again started giving trouble and it was not able to cool things.In this connection, mr. Jatinder, technical engineer of your company visited on 31. 8. 08 vide our complaint no. [protected] dated 27. 8. 2008 and reported for a replacement of a sensor and its inner body in order to get cooling. He said it would cost us another rs. 1900 / - for making the cooling as normal. He further informed that the parts would be arranged within next 2 - 3 days. But when I called the call centre, I came to know that the parts would be available only upto 10. 9. 2008.
Further, when no information came from your company side till 10. 9. 08 we again contacted the call centre on 10. 9. 2008 and it was informed that the parts have been received and will be replaced today i. E. 10. 9. 08.
However, it has been informed by mr. Usman, supervisor in the evening at 5. 15 pm of 10. 9. 08 that the said part received for replacement was damaged and it would again require another five working days to get another part i. E. Upto 15. 9. 08.
In this connection you are requested to kindly look into the matter personally as earlier also we have given rs. 1400 / - and now again your company is asking for another rs. 1900 / - and that too for the same trouble i. E. For cooling and even thou when the problem was due to your company engineer as he had not melted the gas at the time of filling the gas in the fridge. As the fridge is constantly giving problems since the time of filling of the gas, you are requested to get the fridge repaired with no further charges as we have already paid charges for the gas and please get it repaired at the earliest possible.
Contact ph. 011 - [protected]
Email id : [protected]@yahoo.com
Copy to: 1. Sh. Dinesh chandra, gm (Marketing) , samsung india ltd.
i have purchased a split air conditioner 2.00 ton last year from ur local dealer. and after some time it starts giving some problem, i informed u and that time it got repaired as there was the gas leakage problem..but now from last 1 month this problem occurs again and again i informed my local service center, but there was no response from that side.Then i ask ur dealer for same but no response.At last i got ur costumer care no.i.e.[protected] and i called them and they gave my compliant no [protected] but again nothing done..then after some days i again called them and ur executive commited me that it will be done today only but again there was no response. Now I would like to request u to remove the problem occured in my ac othrvse i"ii be enforced to knock the door of court.
I have bought a samsung mobile phone (Sgh-m610) from subiksha mobile shop, kitchlu nagar, ludhiana (Punjab). The mobile set is within the warranty period. After two months of my purchase mobile set has started giving problems. Its voice speaker goes off at the time of listening to the call. I have have give the phone to samsung service centre (Solution plaza, nirmal nagar, ludhiana) to correct the problem. They said that they have checked the set and does not find any problem in it.
Is the consumer is telling alie ? The problem is still there.
I have bought samsung mobile because of its global name in the market.
Kindly solve my problem unless I have to sale my mobile.
On 12 August 2008 I took my phone in for repairs and for an update. Its a Samsung D900i, I informed the service consultant that the phone or chrome finishing was peeling and that the phone continuously switches off. I was not sure what the problem was but I am hoping to get my phone back as soon as possilbe. I requested that the window on the phone also be replaced, followed by the question of how much will it cost me?? I was informed that the service would be free as I was a contract customer, the peeling was clearly evident and no fault of my own.
I was told that I would be informed when the phone does arrive. I made several enquiries with the MTN branch in Estcourt, both telephonically and personally. This was met with by unresponsive and clearly annoyed service consultants.
After making several enquiries and subsequent visits to the Estcourt branch, I was given the number of the repair centre who informed me that they had dispatched my phone via a courrier service in Johannesburg. I contacted Johannesburg "courrier service" and was informed by a rude lady that the phone was dispatched to Newcastle and she was unsure when I would recieve it. I was then given the number of newcastle courrier service and informed that they might deliver my phone on Friday or "sometime" next week.
The phone had been at the "couriers' for over 7 days. After going to the Estcourt branch on Monday 1 September 2008 at 13:30 my phone had not yet arrived. At around 14:50 a service consultant from the branch called telling me that my phone was back and that I could collect it.
At approximately 16:17 I once again went to MTN Estcourt and waited for over 20 minutes before being served by a consultant. The phone that was given to me was clearly more damaged than it originally was... scratches that was everywhere, the phone slider had been greased and the goey stuff was on my fingers.. (evidence that it had service had been done???) on further inspection the phone the battery was not mine...i had a battery that was white in color / the battery that was now being given to me was old, black and scratched. The window was not replaced nor was the chrome finishing which was peeling... the service consultant looked at my reaction and she herself I think was shocked at the sight of my phone!!!
Am I upset about the situation? Hell Yes
I have not accepted the phone and was assured a call by the Estcourt branch by 09h00 its now 09h52 and still no call.
I am disappointed at the service I recieved from the consultants. Several calls and visits to the branch. Disappointed that I had to make enquiries trying to locate the phone. After being a customer of MTN for the past ten years I am deeply shocked and horrified with the services, customer service agents, couriers, the repair service being POOR - DISGUSTINGLY SO! and most especially I am disappointed in the fact that service standards have dropped so drastically.
I hold three contracts with MTN and I feel cheated. Right now I feel like cancelling all my contracts altogether!!
I had bought the Samsung MAX the CDMA phone three months back and just after two and half months it troubled me with the severe problem and was sent to Banglore for the service and its been more than 1 month where the service status is static i.e. the problem is not resolved and it is very much discomfiting that there are a number of individuals I know in my office who are irritated with the Mobile phone and its service aspect.
It seems that the Samsung guys are not bothered about any customer satisfaction and care.
Is there any provision to sooth my crashed confidence in to SAMSUNG???
This is really very very irritating experience!
Handset is not booting after inserting of sim Card. I bought this handset from China and using in India.
I have a SAMSUNG television which broke down this month (18th Aug 2008). I called Samsung service and I wa...
I have given My Samsung – J600 mobile fir service on the date 11-Aug-2008, But I am not getting any response till now. I have contact on Service center each day but every time they told me that the mobile will be available tomorrow. I have taken a written statement from the service center that I will get the mobile on 25-Aug but still I am not getting any response. When I was contact from the service center than they told me the mobile will be available after 4-5 days. This is very frustrating to me.
I purchased a fridge from lowe's in aug of '07 for my new home.In june of '08, the temp on mode #rb215labp was registering one thing on the screen/display outside of the fridge, but producing another temp inside — - a freezing temp— cracked eggs, frozen dairy, drinks exploding... It was a mess... I unplugged and the temp adjusted.. But in july, when I filed a complaint with samsung, the ice maker quit working, and since end of july, the temp in the fridge and freezer comes and goes... Up and down... I never know what's going to happen... All the while, i've attempted 2 service men who were a no show, or too busy, and after a 3rd attempt (Company) , he was almost a no show... He comes, calls some samsung rep and after telling them what I told him was going on (I could have done this weeks ago myself if they would just tell you the number) , he orders a control board, and new ice maker.. .3 weeks later, i'm still waiting and last week found out that this service repair company samsung made me use, owes samsung money... So they won't ship him my parts to repair my fridge! How crazy is that??? I'm being punished for the sins of a service repair man that they recommended I must use... And he owes them money... So I have to wait! Finally today they tell me I will have to wait another week and a half, and she'll put in a "request" for a replacment/exchange... What? Are you crazy? Like I want this to happen a year from now all over again??? This is insane! And they think you're crazy when you tell them this?!?!?! What can I do to get my money back... Never ever ever buy a samsung anything!!!
On 1/31/08 I purchased a samsung fpt5094 (50" plasma wireless tv) from a local tv & appliance store. On...
I bought a microwave of Samsung make 37 liters. It started giving out smoke after few months. The complaint was registered with Samsung service center on 29th June, 2008.As on 12th August, 2008 I am struggling to get the services. The response is extremely poor and bad. Inspite of several promises also they never turn up for the services.
Samsung Refrigerator RS2534VQ. I have this model for a little over 3 years. Then the refrigerator temp...
I purchased a new samsung 22" lcd monitor (Model 225bw) on april 16, 2008. On july 13, 2008, my monitor...
Purchased 7/12/08 floor model refrigerator samsung rs267. When it was plugged in, everything seemed to work, digital readouts on front seemed to go down to the set temperature of 46 degrees. Put some food in, including some soda. The next morning, some of the soda cans had exploded due to freezing. Called samsung, was told to unplug it, leave it for ten minutes, and plug it back in. The refrigerator temperature readout dropped to 17 degrees adn slowly started counting to stop at 46 degrees in about a half hour. So, this time, not wanting a mess, I put in a bottle of water. A couple hours later, it's frozen solid. The readout still says 46 degrees. So, I put in a thermometer, it dropped to 1 degree below zero in the fridgeration department. Called samsung again. They say they will find an authorized repairperson and call me back within 48 hours. Three days later, I called samsung again. They say there is no authorized repairpersons in my area and that it's sent to a different department and they will call me within 48 hours. Four days later, I called samsung again. They say they are having a hard time finding an authorized repair shop and it was sent to another department. Two shorten the story a bit, it is now 23 days later, after many calls to samsung, and by the way no return calls from samsung, i've been talking to lowe's store manager, which is where the refrigerator was purchased, and they are trying to get samsung to do something.
I certainly would not recommend anyone buying a samsung refrigerator. The pain from my saga is no over, and I have no idea how long it may go on, so save yourself the trouble and stay away from samsung.
This TV died within the first 3 or so months, no pic but has sound. We are now immersed in what appears to be a series of unending CS reps. in the special adv'd dept., ECR. Each time we speak to a different "agent" who never reads the entire record of the case, I have had to actually take notes and force them to listen to what has happened. They refused to acknowledge conversations and adamantly refuse to allow me to speak to anyone above them in responsibility. Per ECR, they will take my number and one of the managers, only after reviewing the notes, will call (this, I assume is at their discretion - a return call is not anticipated).
Bottom line, the parts are "lost", per ECR, sent to the wrong state in fact and we are being told to wait, weeks perhaps, until Samsung locates these parts, then and only then will they send these same parts to the local vendor/repair shop. There is no other option…I asked for a timeline - when will their lack of providing the parts be considered justification for replacement - the response was NO idea??? One of the "agents" did admit that ECR has to recommend replacement and somewhere else above them, permission is granted/declined...I did ask how long this would take - No idea???
I now have "O" trust in this firm.
They have eliminated totally any possible interface with the client at the managerial level...elimated the expertise of the repair shop providing support in the field by sending parts to them w/o giving them permission to actually see the TV and diagnose the problem...eliminated all proof of conversations, except on their end where they say they are "recording"...requested confirmation, even in the form of summaries, are not permitted or granted to the customer.
Aside from legal avenues and complaints to the Atty. Gen. of our state, I don't have any hope of ever resolving this. We're writing it off as a tax lost for the year since its value is over $1, 000...it is just like we gave Samsung the money and they neglected to return anything for our investment. I hope the tax consultant agrees w/us...otherwise, it has been money wasted.
The TV did have a great pic - I advise everyone to buy the extended warranty from the store with anything Samsung. At least Best Buy and Circuit City will stand behind their sales - unlike this multi-international company structured to do business here in a very questionable manner - it may not be illegal, but it sure is unethical treatment by them of their trusting customer base.
Please advise if a class action law suit finally emerges regarding Samsung's TV division -
My girlfriend just bought a Samsung U900 last month. The cell phone broke down in less than 2 weeks. We sent the phone to the nearest service center for repair. The staff there promise to call my girlfriend in 4 to 5 days for her to collect the phone. However, a week passes and no news, when we call the service center hotline, they keep telling us that they're awaiting for spare parts and promise to return call to make clear the due date for servicing... now 3 weeks had passed since we sent in the phone, and after calling up for for than 4 times and getting the same empty promises, I wrote into their PR section (through Samsung Singapore websute). They don't even bother to return my mail... Samsung is so far the worst customer service & support I had encounter in my life time. This Friday, we have decided to go straight to the service center to demand for the phone... can you imagine this, a newly purchased phone that stays longer with the service center than the customer who bought it (and they don't even bother to called you back to keep you inform about the status when customer had called them so many time).
After 1 year and 10 months of what I thought was good service, yesterday there was a loud noise from the refrigerator which sounded like a dysfunctional fan. Also, the refrigerator seemed to have lost the ability to keep the food cool. Repairman came shortly after I called and said he replaced the thermo fuese assy and senssor assy, quick thawed the area behind the plastic panel behind the meat and vegetable drawer. I paid $320.00 for this repair and was advised to leave the refrigerator unplugged until I go to bed which would allow the fridge to thaw about 10-11 hours.
The bill came to $320. Which is about 30 % what I paid for the refrigerator. I felt ripped off by this, especially after reading all the other complaints for this particular model # rs253basb as well as other samsung refrigerators.
This is unacceptable. I will pursue this further. My big hope is that I have additional warranty coverage because I paid this with the credit card that offers extended warranties on products like these.