The complaint has been investigated and
resolved to the customer's satisfactionResolved SalesForce.com — unauthorized charges
resolved to the customer's satisfaction
We signed a contract with salesforce.com on 03/27/08 which was a 3 month contract for $1, 125.00. We did not want automatic renewal, so the salesman put billing frequency as annually on our contract.
On 11/26/08 our contract was void. on 11/28/08 our account was fraudulently charged by salesforce.com for $3, 375.00. We had NO contract stating that they had authorization to do this.
We called on 11/28/08 when we saw this charge hit our account. We left two messages with the billing department and one for the salesman. Our salesman reconfirmed that this was not agreed upon and that salesforce.com was at fault. Salesforce.com kept putting us off and saying that 'the money will be in your account tomorrow'. This was the same excuse we heard day after day.
After one month, the billing department finally called us back. Finally we made an arrangement with the salesman to give us another 3 month contract for 1 user for 12/23/08 through 03/22/09, and then we would receive a $3, 000.00 refund. We received a refund of $2, 675.00. After battling with them we received $375 less than we had agreed upon. Their excuse was that we had lapsed time without paying them. First of all, they automatically charged our account 2 days after the contract went void without authorization. I guess 2 days of lapsed time equals $375.00 !?!?
I strongly suggest not to do any business with salesforce.com. Their Tech support is TERRIBLE!! and I have not once been able to reach their Billing Department during business hours. After 20 minutes of waiting on hold, it transfers you to voicemail. I have not had one good experience with salesforce.com - their program isn't any good anyway! Look at how many bad reviews they have! Don't sign a contract, they won't honor it anyway!