Safestyle UK / Safestyle-Windows.co.uk — misquoted, misguided & asking for public liability insurance certificate
I was quoted for my home stairway window at price of £650 and decided to go for it. Next day at the time of payment the sale representative asked for £750 saying system is not coming up with the quoted price of £650.After negotiation an increased price of £700 was accepted and placed an order ref# 1290907 with an advance payment of £100 with the provisional installation by end of OCT 2018, remember £700 was fully fitted price that includes installation that the sale representative confirmed upon asking. Later, after two week time, the head office called saying you need to pay another £400 pound for scaffold or to avoid this charge you can hire the scaffold locally. At this point they only mentioned for providing scaffold nothing else. Obviously, I couldn't pay additional £400 as it was beyond my budget. So, I personally hired local scaffold and called SafeStyle to inform the scaffold is arranged. This time they demanded to email for the PUBLIC LIABILITY INSURANCE CERTIFICATE which was never been discussed before. Upon asking why you need this certificate they mis-communicated saying we already identified that if you personally arrange the scaffold, you also need to arrange for the mentioned certificate.
SafeStyle is the company to install the window not the customer so the demand for PUBLIC LIABILITY INSURANCE CERTIFICATE is not customer responsibility rather the company, who is actually going to carry the work. The matter not ends here so I checked with couple of other local scaffolding companies and demanded for the PUBLIC LIABILITY INSURANCE CERTIFICATE which they straight away declined and commented usually this is the responsibility of the company(SafeStyle) who is going to install/fit the Window not you the customer or scaffolding company.
I responded back SafeStyle windows company and explained the situation that nobody provides this certificate but all in vain and still insisting if you want to get the window installed need the certificate and without this SAFESTYLE will not carry out the work.
I have been waiting for almost two weeks since the last communication with Safestyle, not heard back from Safestyle to confirm the status.
I was mis-quoted, mis-communicated and not happy with the situation in hand and decided to get the refund that I paid in advance as l am not confident anymore whether SafeStyle is the right company and can trust them is a big question mark.
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