Safelite AutoGlass review: Windshield replacement

On 2/3/21 Fairfield California branch scheduled to change out my windshield at my work place in Napa. Everything went as planned until I went out to inspect their work. The technician broke part of the plastic frame around my windshield and didn't bother to tell me. I filed a complaint online and later that day drove to their location in Fairfield to show them the damage. They assured me they would fix my car. After 3 weeks of silence, I tried to reach out to them. Phone calls kept me on hold for hours, online chat would tell me they had contacted the store and that they would be calling me shortly, but they never did. About a month after appointment, we started to get rain and I found that the broken piece allowed a pathway for water to enter my car and so then I had to deal with a soaked interior. On 3/23/21, I made my way back to the store in Fairfield and spoke with the store manager Sandra Lizarraga. She could not update me as to when my car would be repaired, but promised a call before the end of the day. After 3 days without a call, I attempted to call the cell number that she provided me. Multiple calls, no answer and a full voice mailbox, so unable to leave a message. On 3/31, another unanswered call, but this time I was able to leave a message and still no response after two days.

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