Safelite AutoGlass review: customer service and scheduling

I called the Safelite location in Conyers, Georgia on August 14, 2019 at 8:20 am to schedule an appointment to get my drivers door window replaced on a 2008 Nissan Titan after someone had broken it out. They gave me an appointment window for that day between 1 pm and 6 pm. I received the confirmation email for the appointment and an email letting me know who the technician would be. I received a call from the technician at 1:15 pm letting me know that their are 4 cars ahead of me, but he would get to me today. After that phone call, I didn't hear from the technician again until 8 pm that evening. Needless to say, I was upset and disgusted. I needed my window replaced that day because I was flying out the next morning. If the technician was not going to be able to do the job, I would have appreciated a phone call a lot sooner in order to find someone else that could have installed the window. I feel this was piss poor customer service and I hope this type of behavior is not a representation of Safelite Corporation business practices. I'm very dissatisfied with your customer service that I didn't receive.

Sincerely

George Burnett

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