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Safelite AutoGlass

Safelite AutoGlass review: additional expense due to technicians shortcut

K
Author of the review
11:44 am UTC

I'm resending this complaint with all the photos as evidence. Mr Ferstl, Justin.J from the local office could not see my point and was not able to help in any way. So, ... I had my truck service by Safelite (Ref # 589633) where tech was to replace windsheild...according to Mr. Ferstl, Justin.J and according to service techs at Stingray Chevrolet dealership the "cowl" on this vehicle needs to be removed to properly replace the windshield. Well my point is that according to the before (color photo) and after(grey photo) pics (submitted) it clearly shows that the cowl was never touched (plus I was there and saw he did not remove it) and if he did remove it as per requirement and per Mr Ferstl, Justin.J then the tech reinstalled it incorrectly. Either way according to dealership invioce (also submitted )all that needed to be done was to install the cowl correctly. Obviously your technician's "short cut" did not allow him to correctly finish the job. I'm just trying to claim a refund for the undue expense of having the dealership finish the windsheild replacement by properly reinstalling the cowl for me. Again, there was no broken piece anywhere that needed repair only lack of following procedure.

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