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Safe Auto Insurance
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Safe Auto Insurance
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31 complaints
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7:00 pm
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Safe Auto Insurance - Failure to repair my vehicle

On 26 March 2022 Brittany M Harris, insured by Safe Auto, Policy number TX003G19257A-00, ran into the back of my wife in Murphy Texas, while on her cell phone. My wife contact the Murphy Police Department, although Mrs. Harris texted her insurance to my wife and left the scene. Once the Police arrived, Mrs. Harris refused to return to the scene, stating in...

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10:05 am
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Safe Auto Insurance - Claims

Hello, I writing about the service and the way I have been treated by your claims reps. I was involed in an accident with one of your policy holders. On 8/26/2021. I spoke with the claims rep Roberto Plascencia. In sept 6 I believe, I Informed him that I was trying to get my car in the shop but unable to get it fixed before October. At that time I...

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Safe Auto Insurance - Insurance/ wont finish my claim

My car was drivable prior to the accident. I was hit while i was sitting at a red light. The driver was bending down to pick up a vape that he dropped and hit me in the rear. Safe auto is the car insurance that the vehicle he was in is covered by. The next day after the accident my check engine light came on. it began to drive like it was going to turn off. It was hestiating to drive. I was waiting for safe auto to get me a rental by the time I got the rental the car was not driving well. There was also lots of damage to the rear of the car and internal. The car was towed to Robbies Auto body shop in Winchester VA and they were able to fix as much as they could but their equipment was not able to detect the other issues and recommended that I take it to Malloy body shop which is a dealership in the same town because the car was still undrivable. I reached out to Safe Auto and was informed that they will pay for diagnostics and the tow once the car is released from Robbies. The car as of today is still not released because Safe auto said the check was mailed last wedsnesday 10/13/2013 and they told me this last thurs. When I spoke to safe auto yesterday the said the check was just mailed on 10/20/2021. So my car will not be released until the check is received at Robbies Auto body shop. Safe auto is now refusing to extend my rental and has said the last date they will pay is 10/13/2021. Which is not what they told me on 10/14/2021. I was told to keep the rental and they will pay for it until we get the outcome from Malloy's auto body shop. Now Enterprise Rental has charged me for the amount that Safe Auto is responsible to pay and I am out of a vehicle to get to work.

Desired outcome: My car repaired

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M
5:11 pm
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Safe Auto Insurance - Claims Dept Follow Up

Paul Sanborn Claim #6000453213 Accident Date: 09-16-2021

I have been waiting for return phone calls from Scott Studer or his supervisor for the past month. Mr. Studer has called a couple of times during my worktimes, which I have stressed is not a good time. My vehicle has been sitting for over a month, waiting to be fixed. We were told that Safe Auto works really well to help resolve situation quickly, which we have personally discovered is not the case at all. We do not have money to purchase a new vehicle because Safe Auto will not do its job. Currently my husband is on hold, waiting to speak to SOMEONE on how our claim can be resolved. They have all the needed and requested information. We don't understand the problem.

Desired outcome: We are requesting this claim to be resolved as assured by SafeAuto.

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11:11 am

Safe Auto Insurance - reimbursement for tow bill

Hello my name is Tamara Shane claim #6000435743 policy /3 oh1657455 address 800 west st wadsworth ohio 44281 phone 234-802-5085. I have been trying to get my reimbursement since may 29th. I have sent both towing receipts both the original from triple a and the 2nd that I had to pay due to where it was being towed was over my allowance. My adjustor Maurcio esquival # 614-817-0063 will not return my calls or emails. I have spoken to numerous representatives and am given different information all the time. I have asked for a supervisor who is always busy and does not return my calls. I have sent proof of payment to [email protected] and I get a response that Maurico has to process it but I cannot get ahold of him by phone or email. I call the # provided 3-4 times a day and all I get it a message all reps are busy and to leave a message but I never get a call back.

Desired outcome: I just want my b$40.00 reimbursement which is stated in my policy

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3:47 pm
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Safe Auto Insurance - Claim/total loss

-Date of accident 03/28/2021
-claim #6-000-424-901
As lien holder we have only received 1 phone call for pay off and have not been able to reach Joseph Will 614-817-0066. Guarantee of letter with copy of title was faxed 6/8/2021 the day after the letter was received. the original email sent by Joseph was not received, to insure we have provided everything needed, we sent several emails trying to check status with no response and no call back from messages left on VM. We emailed a Repo affidavit 6/17/2021 after not getting payment from the customer and to help speed up the process. I have never been contacted to see if it was received after making multiple attempts. The Fax numbers for the Salvage Dept, claims dept and Corporate will not go through and come back saying NO ANSWER. We have attempted to email TLU, claims, josph.Will, chris.kuzak and customerservice with no relpy several times.
L & N Auto Sales 254-933-3596 [email protected]

Desired outcome: Complete the claim and if additional information is needed communicate.

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9:21 am
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Safe Auto Insurance - Car accident

On August 28th we had a car accident with another vehicle that was insured by Safe Auto. It is now almost a week later, and we have tried numerous times to get in touch with Safe Auto. We left 3 messages, and even talked to a customer service agent yesterday (after many, many tries to get past the "all agents are busy message"). The agent set up a 9:00 call...

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7:02 pm

Safe Auto Insurance - car insurance

Safe auto is the worst car insurance. Customer service people are rude. Canceled our insurance and told us we had until Fri to reinstate. I call to reinstate on Fri and we are told to get another quote and pay a shit ton of money again. The reason our insurance got canceled is because they change our due date every month. It's never due on the same day. We only received bills in the mail when they canceled the policy. Never again will I use this insurance and I will never recommend it. I called the BBB and I was told there has been multiple complaints because of this issue. You have been warned. DO NOT use this company for car insurance!

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1:49 pm
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Safe Auto Insurance - insurance

I've been with Safe Auto for I know at least 12 year's maybe more, anyway my complaint. My granddaughter came to live with me a little over 2 years ago, I knew from the past with Safe Auto that you had to add anyone living in your home to your policy or sign a paper stating that they would not be driving your vechicles. I had my granddaughter leave her...

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6:42 pm
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Safe Auto Insurance - workers

Your safe auto workers are so rude & don't know what they are talking about. They tell you one thing then somebody else say another thing & then when a situation happens they blame the customers when it's really their fault because they're giving out the wrong info. This is the second time this has happen & i'm tired of dealing with people that are cluele...

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12:51 am

Safe Auto Insurance - Auto insurance

This "company" is one of the most illegitimate, untrustworthy, and lying businesses that I have ever had the disservice of dealing with in my life. From the beginning, I asked them whether there would be any unforetold or unexpected policy rate increases and they blatantly lied and told me, no, saying how they would not raise my policy rate at all and that I would be paying the same amount each month. Only 2 months later and the rate increases, which I had no say over or was even notified by started. The 1st time they did this my bill went from $70 to $100, then the 2nd time from $103 to $142 and then a 3rd time from $140 to $167. Bear in mind I did not get into any car accidents while I had the auto insurance, no violations, NOTHING. I have a clean record with no tickets, accidents, or violations on my driving record and when I tried asking for an explanation from these people they first told me that it was due to me changing addresses, which I did not do, and then, later on said that they are charging different areas that people live in differently, SO WHICH ONE IS IT? HERE IS MY FAVORITE PART ABOUT THIS COMPANY. WHEN I DECIDED I HAD ENOUGH OF THEIR FRAUDULENT SCAMMING AND CALLED TO CANCEL MY SERVICE, THEY SPECIFICALLY TOLD ME THAT THEY WOULD ONLY CHARGE ME FOR THE DURATION OF THE MONTH THAT I HAD USED THE SERVICE AND NOT THE FULL AMOUNT. NOW THEY HAVE SENT OUT A DEBT COLLECTION TOWARDS ME FOR THE FULL AMOUNT, RUINED MY CREDIT, EVEN WHEN I AGREED TO PAY THEM THE FULL AMOUNT ANYWAY, ON TIME. This company is so disgusting in every aspect of their business that I have decided to take matters into my own hands and will be suing them soon on account of my lawyer. I would not recommend this disgrace of an auto insurance to even my worst enemy.

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4:26 pm
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Safe Auto Insurance - Windshield Repair

On August 27th 2015 I paid Safe Auto Glass $254.04 to repair the windshield on my 2009 Acura TSX windshield. I guess they subcontract the work out to others so a repair man came to my house and replaced the windshield shortly after that. Towards the end of September we had a big rain and the windshield leaked. I called the repairman - His name was Gilbert...

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9:43 pm

Safe Auto Insurance - They won't pay a claim's value in due time. They screwed me.

If you get in an accident and the other guy has SAFE AUTO, you must take immediate action or you will get screwed. I was hit by Safe Auto driver and was not injured, but the car was totalled. I played the nice guy at the scene, with the police and the other driver. I was nice and wanted compensation for the car and the weekend that was screwed up due to the driver. My son was so shook up that we couldn't make it to our weekend getaway. It took 4 days to even get a rental car out of them, while we were stranded 700 miles from home. Since we have returned home, I've fought almost daily with SA and they could care less. They are bunch of a-holes and will fight tooth and nail to pay the bare minimums. I've since turned this over to a lawyer. His advice to me on SA, if it happens, run to the ambulance and call a lawyer, because SA is the cheapest and don't care who they hurt in the process. I'm at 3 months now and still no resolve. The headaches they have caused me I will never get back. I wish I knew back then what I know now. All I can do now is warn as many as possible.

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9:47 pm
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Safe Auto Insurance - annoying commercial

The commercial with the singing truck has got to be one of the most annoying, aggravating commercials ever. Is there anyway that it can be pulled from the airwaves? Every time this commercial come on I either mute the volume or turn the channel. I just can not listen this this advertisement as that it is just an awful commercial and whomever thought that...

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7:42 am
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Safe Auto Insurance - Fail to pay back

When I filed a claim with Safe Auto they took there time getting my car fixed then the had cancelled my rental car. Then I had to rent me a car to drive but before that they had canceled my rental car with Enterprise who took out for the car rental before I could do anything about it and then left me know that Safe Auto had canceled.When I tried to get the...

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T
9:17 am
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Safe Auto Insurance - My claim with my car

I have been getting the run around with my claim that I filed on my car. Someone went and looked at my car and they didnt fully look at my whole car. They only looked at the back of my car. They keep telling me I need to make all the phone calls to get everything done with my car. I shouldnt be the one making the calls they should be. Then they never call me back on anything about my claim. They also keep saying someone is going to go look at my car again and no one has. I feel Im getting the run around with my claim and no one wants to help me with my problem. Im very unhappy with this Insurance Company.

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A
6:53 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Safe Auto Insurance - safe auto commercial

I do not believe that the double entendre remarks that are made in you 2 latest commercials i.e. safe auto man and the tailor for example are suitable for prime time television when there are minors watching television. I am a mature woman and they make me blush! Is that the only way you can think of to sell auto insurance?

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M
Dec 18, 2013 12:24 am

Safe Auto must be a bunch of f------ idiots! I just, unfortunately, had to endure watching a safe Auto commercial about squirrels water
skiing on actors computer allowing clients to have more time to view other things such as "kids playing the piano"! How dare the people who put this together promoting Safe Auto be allowed to imply child porn. If Safe Auto were the only Insurance available, I would give up driving. Safe Auto has disgusting commercials and the actor (?) who is in them is obnoxious and totally with a sick, perverted mind to do them!

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J
12:50 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Safe Auto Insurance - Windshield crack

Had windshield installed on Ford F250 and after two months it started to crack down the middle of winshield when the weater trned cold. I never drive truck and only been driven 250 miles since install. Called to find out if they stand behind windshield and they said sorry about you luck. Not Happy with their customer service. I would highly recommend buying from a legit company.

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11:36 am
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Safe Auto Insurance - Bait-and-Switch for New Customers

[Some] agents are careful not to acknowledge anything on initial phone interview that may jeopardize getting you to commit. Don't be surprised if they tell you at least $100 less per month premium over phone and you receive the actual cost on a Premium Statement within two days. You have the option to cancel, but it will cost you $40 in initiation fee and $25 in cancellation fee. These charges are not revealed until you receive your premium via US mail. These blogs are good and helpful to warn consumers, but please file with the BBB as well. Claims issues are only a part of it. Be sure to check other review/complaint sites regarding Safe Auto Insurance to be thoroughly informed.

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The complaint has been investigated and resolved to the customer’s satisfaction.

Safe Auto Insurance - Rated R Commercial

I was watching my tv with my children in the tv room whom are 8 and 10...This 1.800.SafeAuto commercial came on and it was all about some guy getting kicked in his balls and grabbing his crotch over and over and over through out the commercial! This was not good for my children or other children to see this! What is up with these unrated bad taste commercials/ Does 1800 safeauto really think that a commercial like this is in good taste and will get them MORE business? I doubt it! Was it really that difficult to come up with an ad that was KID friendly for viewing if they are going to air this type of commercial early in the evening when little children are up watching tv? Safe Auto needs to get their chit together and come up with a better commercial. This is just in soooo bad taste...I would NEVER purchase this insurance!

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