RVPartsCountry

I recently had an experience with RVPartsCountry that left me feeling frustrated. I ordered an RV air conditioner, but when it arrived, the box was covered in oil and the unit was damaged. I immediately reached out to the company via email, as that was the only way to communicate with them.

After several emails back and forth, they finally sent me a shipping label to return the damaged unit. It took a few days to get the label, but I was able to send the unit back to them via FedEx. It arrived at RV Parts County on May 11th and was signed for by someone named J. Hacker.

I was told that once they received the damaged unit, they would send out a replacement right away. However, now they are saying that it will take 4 to 5 weeks to get a replacement. I have asked for a refund instead, but have not heard back from them yet.

Overall, my experience with RVPartsCountry has been frustrating. The communication has been slow and it seems like they are not able to fulfill their promises. I hope that they can improve their customer service in the future.

I've been trying to get in touch with RVPartsCountry for over five weeks now to help me find an item that wasn't listed on their website. Unfortunately, their staff has been quite slow in responding to my emails, and sometimes they don't even respond at all. It's been a frustrating experience, to say the least. I don't think I'll be using this company again in the future, and I definitely won't be recommending them to anyone else.

To make matters worse, the cost of the plastic item I was looking for was exorbitantly high. I couldn't believe that I was being charged $53 for such a small piece of plastic. It felt like extortion to me. When you add that to the poor customer service I received, it's clear that this company is not one that I want to do business with again.

Overall, I was disappointed with my experience with RVPartsCountry. Their slow response times and high prices left a bad taste in my mouth, and I don't think I'll be returning to their website anytime soon. If you're looking for RV parts, I would recommend looking elsewhere.

I recently made a purchase on RVPartsCountry's website for an awning that cost me $1450. The website clearly stated that the delivery time would be between 2-3 weeks, and I even had to sign an agreement acknowledging this. However, when the 3 weeks had passed, I still had not received my order.

I tried to contact RVPartsCountry, but unfortunately, they do not have a phone number available for customers to call. The only way to contact them is through their online chat service. When I finally got in touch with them, they blamed everyone else for the delay and did not offer any compensation for not meeting their own written agreement.

I decided to reach out to the actual product manufacturer, Lippert, to see if they could provide any insight into the situation. They informed me that they had already notified RVPartsCountry earlier in the season that this was their busiest time of year and that shipping would take longer than usual. Despite this, RVPartsCountry still advertised the 2-3 week delivery time on their website, knowing full well that they could not deliver within that timeframe.

I found this to be very misleading and disappointing. When I brought this to RVPartsCountry's attention, they did not offer any solutions or compensation for their mistake. I would advise others to spend their money elsewhere and avoid the frustration and disappointment that I experienced.

I had a bit of a frustrating experience with RVPartsCountry. My dear old grandma, who's 88 years young, wanted to purchase some parts for her RV from their website. But when we tried to place the order, they asked for proof of her identity. Now, my grandma hadn't updated her driver's license with her new address yet, so we sent them some other documents instead. We thought we were being pretty clever by sending them her Medicare paperwork and a copy of her phone bill, which showed her current address. But apparently that wasn't good enough for RVPartsCountry.

The thing that really got me was that they don't even have a phone number you can call to talk to someone about this kind of thing. We had to use their online portal and wait for 1-2 days to get a response. And when we did finally hear back from them, they still wouldn't accept the documents we had provided. So my grandma had to go down to the DMV and get her license updated with her new address. But even then, we couldn't get them the updated ID for another 2-3 weeks, until it arrived in the mail.

In the end, RVPartsCountry cancelled our order and we never got to speak to anyone in person about what was going on. It was a frustrating experience, to say the least. I understand that they want to protect against fraud and all that, but it seems like they could have been a bit more flexible in this case. Oh well, I guess we'll have to find another place to buy our RV parts from now on.

I recently made a purchase from RVPartsCountry for a water heater. I was excited to receive my order, but unfortunately, after a month of waiting, I still hadn't received it. I tried calling their phone number, but all I got was an automated message and couldn't leave a message. I then decided to open a ticket on their website to inquire about the status of my order. However, after two weeks of trying to get a response, all I got were messages back saying that they had a high call volume and appreciated my patience.

I was extremely frustrated with the lack of communication and the delay in receiving my order. I had run out of patience and decided to cancel my order. They did inform me that I would receive my refund in 5-7 days, but I am still waiting for it to come through. I hope that I receive my refund without any further issues.

Overall, my experience with RVPartsCountry was disappointing. I didn't receive my order, couldn't reach anyone, and only received auto-generated messages on the ticket I opened. I wouldn't recommend them to anyone for anything. It's a shame because I was really looking forward to receiving my water heater, but unfortunately, it didn't work out.

I recently had an experience with RVPartsCountry that left me feeling frustrated and disappointed. I had ordered some parts from their website, but when I received my bill, I noticed that they were charging me a much higher exchange rate than what was currently listed on the market. Instead of the $.26 it was at the time, they were charging me $0.56 on the dollar.

I reached out to their customer service team to inquire about this discrepancy, but was met with unhelpful and rude responses. They told me that the exchange rate was handled by FedEx Cross border, but when I spoke directly with Crossborder, they informed me that RVPartsCountry sets these rates themselves. This means that they were marking up an additional 30% just on exchange.

I tried to explain this to RVPartsCountry, but they refused to take responsibility for the issue and simply told me that it was not their problem. I was shocked by their lack of concern for their customers and their unwillingness to address the issue.

After doing some research, I discovered that I was not the only one who had experienced poor customer service from RVPartsCountry. Many other customers had left negative reviews citing similar issues with their business practices.

Overall, I would not recommend purchasing from RVPartsCountry. Their customer service is lacking and their exchange rates are unfairly marked up. If you are looking for a reliable and trustworthy RV parts supplier, I would suggest looking elsewhere.

I had an experience with RVPartsCountry that left me feeling frustrated and disappointed. In June, I placed an order for a part that I needed for my RV. Unfortunately, I made a mistake and provided the wrong shipping address. When I contacted the shipping company, they informed me that the product had been returned to RVPartsCountry.

I tried to reach out to the company's customer service team, but I was unable to find a phone number to speak with an actual person. Instead, I sent around 10 emails to the customer service team, requesting that they please resend the part to me. Unfortunately, I did not receive any response from the company.

After weeks of waiting, I decided to order the part from another company. However, I still had not received a response from RVPartsCountry. I sent one final email, requesting a refund due to the lack of response from the company. Unfortunately, I did not receive a response to this email either.

Overall, I was extremely disappointed with the customer service that I received from RVPartsCountry. While I understand that the mistake was initially my fault, I do not understand why the company would keep my money without providing the product that I ordered. This was by far the worst customer service experience that I have ever had. I ultimately had to take the loss and move on, but I would not recommend this company to anyone.

The RVPartsCountry website is a sight for sore eyes. It's so easy to navigate and the product inventory pages are well laid out. I had no trouble finding what I needed and placing my order was a breeze. However, that's where the good story ends. I received an email confirmation, but it wasn't clear if I had more than one tracking number. I had to call customer service to find out that some of my order was being shipped via freight. This caused a delay in installation and increased my installation cost. The shipping confirmation only listed FedEx, so I had no idea that the rest of my order was coming via freight. It was a headache trying to get the rest of my order delivered.

To top it off, the freight company (or maybe it was the manufacturer's fault for poor quality shipping containers) scratched two of my pieces. I was so frustrated that I just let it go and didn't bother to complain. RVPartsCountry refused to discount or comp my shipping, even though it cost me extra money. I was disappointed that they didn't take responsibility for the mistake.

Overall, I would recommend RVPartsCountry for their beautiful website and easy ordering process. However, be aware that their shipping confirmation emails may not be clear and you may end up with a headache trying to get your entire order delivered. Also, don't expect any compensation for shipping mistakes, even if it costs you extra money.

On the 24th of February in the year 2017, we were informed by FedEx that our RV washer/dryer had been delivered. However, when I checked, there was no delivery made. I immediately contacted FedEx in Schertz, TX and spoke to a lady named Rebecca. She informed me that the company RVPartsCountry had sent them a "LETTER OF AUTHORIZATION" to return the product without delivering it. This was quite confusing and frustrating for me.

I then decided to contact RV Parts Co. through their chat service since they do not have a phone number available for customers to call. The representative I spoke to informed me that there was a mix-up and that once the product comes back to them, they will resend it back out. I was not happy with this response since we had paid an additional cost to have it delivered fast. However, they insisted that the additional cost was the normal charge and that they would not refund our money.

It was like talking to a wall, they would not listen to my complaints. All I could get out of them was "There was a mix-up" and they wouldn't explain why they sent it back before delivery nor would they explain why they LIED and told us FedEx tried to deliver when they never did. This was extremely disappointing for me and my family.

Overall, my experience with RVPartsCountry was not a good one. The lack of communication and customer service was frustrating and disappointing. I hope they can improve their services in the future to avoid similar situations happening to other customers.

I recently purchased a product from RVPartsCountry and unfortunately, my experience was not as smooth as I had hoped. I specifically requested that they send me an unopened and unused product, but when I received my package, I found that the item had been opened and was covered in dust and debris. While the unit did appear to be new, I was disappointed that my request had not been honored. I believe that when I pay for a product, it should go without saying that I expect it to be in the condition that I requested.

To make matters worse, the unit I received had a problem with the compressor cycling through on/off, even when the camper was still relatively warm. I plan to contact Dometic about this issue, as it may be a design flaw or a part that needs to be replaced. Despite these issues, I am grateful that the unit works and that I can still use it.

Before receiving the product, I found that the ordering process was easy and quick. However, I did have to pay extra for insurance and the shipping cost was a bit high. Overall, I would say that my experience with RVPartsCountry was not ideal, but I am hopeful that the issue with the compressor can be resolved.