Rugs.ca
Reviews and Complaints

So, I got my rug from Rugs.ca and it was a bit of a stinky situation. The smell was so strong that I had to put it in my garage because it was making my whole house smell musty. I reached out to the customer service team and they said they would send me an email with instructions on how to return it. But when I got the email, there were no instructions! I was pretty frustrated at this point, so I decided to try the chat line. Finally, I was given a return number and told that I would receive a label within 48 hours. But it's been over a week now and I still haven't received anything.

I'm starting to get the feeling that this is all intentional. Like they're trying to make it difficult for me to return the rug so that I can't get my money back. And to make matters worse, my thirty days are running out! I'm really disappointed with the whole experience and I wouldn't recommend Rugs.ca to anyone.

So, like, I gotta tell ya about my recent experience with Rugs.ca. I mean, I ain't never done this before, but they really, like, ticked me off! I ordered this rug online and when it finally arrived, it was, like, totally not the color I was expecting. So, I figured I would just return it and exchange it for something else. But, get this, they want me to pay $144 bucks to ship it back to them! That's almost as much as the rug itself! And to make things even worse, they said I could keep it and get a measly $38 bucks back instead. Like, seriously? What kind of customer service is that? Ain't no way I'm ever gonna order from them again!

So, let me tell you about my experience with Rugs.ca. I was all excited to receive my new rug, but unfortunately, it was delivered to the wrong address. Luckily, the person who got it was a good Samaritan and walked it all the way to my place. I mean, props to that person, but come on Rugs.ca, a bit more attention to detail would be nice, right?

Anyway, when I got the rug, it was not what I expected. I know, I know, sometimes things look different online, but this was just not my style. So, I called their customer service, and talked to someone for about 10 minutes. They said they would call me back, but alas, no call ever came. I did however get an email with an RMS# for the return, but get this, they wanted to charge me 38% of the rug's cost to send a return label. Uh, no thank you Rugs.ca, I'll handle it myself.

Overall, I was pretty disappointed with my experience with Rugs.ca. The delivery mistake and lack of follow up on their part, combined with the high return fee, has left a sour taste in my mouth. I don't think I'll be ordering from them again, but hopefully, they can improve their service for other customers in the future.

So, I stumbled across Rugs.ca and saw a sweet deal for a 9 x 12 shag wool carpet. Naturally, I thought it was too good to be true. But it was true... Or so I thought.

Things started off on the wrong foot when I received conflicting information on how to get my hands on my rug. Like, come on guys. Get your act together. It took three calls and three answers for me to finally figure out what to do. And guess what? I had to take a two-hour drive just to find out that my prized rug was not where I was told it would be. Imagine the frustration! Fedex staff had to step in and save the day.

To make matters worse, I found out that my rug was all along sitting in a Fedex location five minutes from my home. How could that be? There is no valid excuse for such a rookie mistake.

I am seriously fed up with this company. They need to work on their communication and delivery game. As a customer, I should not feel like I am playing a game of telephone just to get my hands on a product I paid for.

Don't say I did not warn you, folks. Buyer beware!

So, I gotta tell you about my experience with Rugs.ca. I used to shop with them all the time, but now I don't think I'm gonna be going back. Why, you ask? Well, let me tell you.

Last night, I decided to order a groovy carpet online. It was going to tie the room together, man. But then, my hubby changed his mind about which carpet he wanted, like, two seconds later. So I waited for the confirmation email, 'cause I figured it would be easy to cancel the first order and then just reorder the other carpet, right? Wrong!

I waited and waited, and the email never came. I went to bed thinking it was no biggie. But then I woke up in the morning to find that there was still no email, so I called Rugs.ca to try and cancel my order.

Can you believe what they told me?! They said that even though it had been less than twelve hours since I ordered the carpet, they couldn't cancel it and refund me. Instead, they were gonna give me a measly $42 store credit. And get this, it didn't even matter that I was going to use that money to buy a different carpet from them! Talk about shady business practices.

So, yeah. Needless to say, I'm pretty frustrated and disappointed with Rugs.ca right now. I thought they were better than that. But hey, I guess you live and learn, right?

So, I was super stoked to finally get a new rug for my living room from Rugs.ca. I ordered a red one, but when I opened the package, I got a burgundy one instead. I mean, it's not the worst thing in the world, but still - it's not what I wanted. So, I called them up to see what could be done.

The customer service rep was nice enough, but when I told them I wanted to return the rug for a red one, they told me that shipping it back was too darn expensive. They offered me a 30% return, which was like a slap in the face. Like, thanks for nothing, buddy. Plus, they told me I should try to find a new buyer to recoup the loss. Like, what am I, some kind of rug salesman now?

Now, I don't know about you, but that ain't no return policy to me! They say you have 30 days to decide if the rug works for your room, but if it don't, you're kind of stuck with it. I mean, come on, Rugs.ca, what's up with that?

Anyway, long story short, I'm still stuck with this burgundy rug and I don't really know what to do with it. If anyone's interested in a slightly-used burgundy rug, hit me up!

So, let me tell you about my experience with Rugs.ca. I was really excited to find this website, as they have a huge selection of rugs at what seemed like decent prices. I ended up purchasing 2 rugs for $149 each, which is a bit pricey but I figured it was worth it for the quality and design.

However, my excitement quickly turned into frustration when I realized that they sell the exact same rugs on their other website, rugs.com, for only $49! That's right, HALF the price. And if you buy 2 or more rugs, you get a 10% discount on top of that. I was pretty upset that I had paid so much more for the same product just because I didn't know about the other website.

I tried to contact their customer service to see if I could get a refund for the difference, but it was nearly impossible to get in touch with anyone. They claim to have 24/7 customer service, but I found that to be far from the truth. Every time I called, I was put on hold for at least 15 minutes before they hung up on me. I also sent several emails and messages on their social media pages, but never received a response.

It's really disappointing when a company doesn't value their customers enough to at least respond to their inquiries. I have never been so frustrated with a company before. I wouldn't recommend buying from Rugs.ca if you want decent customer service and fair prices. Save yourself the time and hassle and go straight to rugs.com.

Dude, I thought Rugs.ca was going to be the bomb, but it was like a total disaster. Bought myself a huge rug for my living room and they sent it all folded up like a paper fan, leaving mad creases that won't ever flatten. Plus, the carpet was like pulled and had these messed up curling corners. I was so cheesed cause the thing cost $519 before taxes, which is like highway robbery for this kinda crappy quality. Honestly, this rug is about as good as anything you'd find at Walmart for like a hundred bucks.
Don't believe the hype! The pictures on their site make it look like you're gonna get a baller rug, but it's all lies. And customer service? Yo, don't even get me started. I sent out like six emails and all I got back was some weak offer of a $78 credit.
They try to make it seem like you're getting some crazy deal by putting everything on "sale" for 50% off, but it's just a bunch of bogus advertising. They say this rug was originally on pre-sale for $1,038, but I'm pretty dang sure that's just some made-up number. I wouldn't touch Rugs.ca with a ten-foot pole ever again!

Oh man, let me tell you about my experience with Rugs.ca. It was the worst. I honestly think they could be a middleman or something because the rug they sent me was defective. Like, I was so excited to get it and when I unrolled it I noticed all these flaws. Not cool, man.

So, I had to return the rug which was a whole other ordeal. It's like they say they're a Canadian company but then you have to ship the rug back to the US. And they don't even give you a return address! So you have to keep bugging them in emails to get them to send it to you (forget trying to call them, that's a joke). And even though they say you have 30 days to return it, that time starts from the day you receive the rug, not from when they finally send you return instructions.

And oh yeah, don't even bother trying to use them to set up the return. They will charge you extra for that. Like, what? I'm trying to return a defective rug and you want to charge me more? No thanks, I'll figure it out myself.

To top it off, after they received my returned item, it took them three weeks before they credited my account. I mean, come on! I had to get my credit card company involved just to get my money back. It was pathetic, really.

So, in conclusion, I would not recommend Rugs.ca. Save yourself the hassle and find somewhere else to buy your rugs.

So, I decided to buy a rug from Rugs.ca on the 16th of August and got the receipt on the 23rd of August. I was so excited to get my new rug but things didn't go as planned. I checked the order status but was told to wait 24 hours for updates and this has been going on for the last ten days! Can you believe that? I have sent numerous emails but no response from these folks. I tried to call them many times but the line kept ringing for a whopping 20 minutes with no one picking up. I almost gave up at some point but then a voice came up saying "contacting operator, no operator available goodbye". What kind of shenanigans is that?

I'm starting to think that these guys might be scammers. I mean, why would it take so long to process an order? Why can't they respond to my emails or pick up the phone? It's been so frustrating and I'm really pissed off to be honest.

I'm not about to let these scammers get away with my money. I'm going to contact my credit card company and try to recover my money since I haven't received the product. I'll also be reporting them to the Better Business Bureau to warn others.

In conclusion, please stay away from Rugs.ca. Don't buy anything from them even if you're tempted. They are scammers and I wish I could give them zero stars. Don't say I didn't warn you!

Best regards,

Peter Bullok

So, I got this used Oriental rug from Rugs.ca and let me tell you, it wasn't exactly what I was hoping for. First off, the description said it was in "very good condition with areas of low pile." Pretty vague if you ask me! What they didn't mention was the nasty insect damage that was all over that beautiful thing. I'm talking holes down to the very warp threads, y'all! It was pretty disappointing to see all that evidence of bugs chowing down on my rug.

But, you know what? I gotta give them props because when I complained, they were quick to offer me a 10% rebate. Sure, I took the money and kept the rug (I mean, it is beautiful after all), but I definitely paid too much for something that has so many problems.

Here's the thing, though: I'm not gonna freak out if someone spills a glass of red wine on it or anything (I mean, accidents happen, right?). But, I also know that cleaning this thing is gonna put me back over $400! Yikes! So, I hope no one gets too wild with the drinks around my precious rug.

Honestly, if I were you, I'd make sure to pay extra attention to the condition listed for any rugs you're interested in from Rugs.ca. If it's only in "very good condition" then you might wanna keep looking for one that's listed as "excellent condition" or even brand new. Just some advice from someone who learned the hard way!