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Royal Mail Group

www.royalmail.com

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2.0 44 Complaints
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Royal Mail Group Complaints Page 3 of 3

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10:06 am EST

Royal Mail Group not receiving mail

hi, i have been having problems with my post for some months now, 1 day a week i seem to get lots of mail, with cant gain entry written on envelope. i do not live in a flat that needs entrance, i have been charged by bank through not getting bills on time because this problem. could u please look into it, im not happy with the service that is being provided.

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Meryl sheehan
GB
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Sep 25, 2018 3:31 am EDT
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I haven't received a birthday card from my mum. She did put money in it .This happened last year with my daughter's card. Where is my card and how can I look into this. Thanks Meryl

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5:13 am EDT

Royal Mail Group lost birthday cards

On 1st October I posted 3 birthday cards to the same person (one from my husband and myself, the others were from our two sons) - none of these birthday cards arrived. The one from us had a cheque inside. The road we live in is isolated on its own and has its own post box which is emptied everyday at 5.30pm - so the only post collected is that of people living down our road. So where are these cards - I can understand one going awol but not all three. What is going on?

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Tamara Stockwell
GB
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Feb 08, 2018 4:20 pm EST

2016 my auntie sent me a 21st birthday card that should have had £50 in it, not even the card arrived witch is shameful I'd atleast expect the card to appear seriously and my 21st was something important shame on you

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Poppycat
GB
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Apr 21, 2017 4:12 pm EDT
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I posted a card to Australia on 20 the march, it had $30 Australian dollars in for my nephew's birthday and it still hasn't arrived. Royal mail not interested. Clearly been stolen.
It's a disgrace

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Michael Kirk
GB
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Nov 01, 2015 5:36 am EST

Mothers birthday tomorrow. Posted the card on Monday Oct 26th and she hasn't received it. This is the second card that has gone missing, my brothers birthday card to her last year also didn't arrive. Again as comment above (linked in here from a Google search) posted to Mablethorpe. I think the Royal Mail needs to do something here, this is an absolute disgrace that I can't even post a birthday card! Given the rate at which these cards go missing, I'm sure it wouldn't be too hard for them to track some cards through the system and find out who the culprits are.

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Glyn Hargreaves
GB
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Aug 24, 2015 8:25 am EDT

Something needs to be done about it...
I too have had a B/day card go missing in June and posted one with £10 in it last week 1st class and that has also gone missing...Is the ROYAL Mail run by THIEVES ! ?
Both posted to Mablethorpe...

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Sue Paul
GB
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Aug 18, 2015 6:52 am EDT

I sent a Birthday card on the 10th of August 2015 and thought that it would arrive at my friends house in plenty of time for my friends daughters Birthday on the 16th of August.When I spoke to my friend today, she said that it had not arrived.So where is it? I put the full address and postcode.NOT VERY HAPPY, as this is not the first time this gas happened Sue Paul

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EDEL MC GOWAN
GB
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Jan 24, 2010 6:40 pm EST

Hiya just thought I would let you know that on the 25th of November 2009 I posted 2 PADDED birthday cards to Ireland and both my friends still haven't received them. On Wednesday the 13th of January I posted another 2 birthday cards to the same house at the same post office at the same day, at the exact same time, 1 PADDED and 1 just ordinary! Guess wot? The 1 that was padded still hasn't arrived! I just want to make people aware of this!

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Mrs S Pearson
GB
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Feb 10, 2009 5:35 am EST

We live in Hampshire. My son has been living in Leeds for 4 years now, during the time he has been there 2 cards have arrived from him. One 6 weeks late to me 2 years ago, and his sister's card which he sent on 23rd January for her birthday on 26th arrived yesterday 9th February! All other cards birthday/anniversary etc in either direction have gone missing. I have tried to complain by email and by phone but as other commentators have said. Royal Mail simply aren't interested. With the numbers involved this cannot simply be coincidence. Someone is stealing them. It has to be on some scale for so many cards to be involved. Only one card has ever had anything in it, a cheque from my sister, I had neglected to tell her not to do this. Fortunately we discovered she had done it in time to cancel the cheque. We have resorted to putting cards in plain brown envelopes to see if this makes a difference.

Does anyone else have this specific issue with the Leeds area?

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sandra staples
GB
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Dec 24, 2008 3:59 pm EST

my brother posted 2birthday cards to the address above on monday 22nd december 08, i recieved 1 card on the 23rd, so where is the other card gone too, they were posted together and addressed to the same address.the card's were posted in wisbech, cambs.not very happy about it and has happened before.

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paula
GB
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Dec 18, 2008 6:03 pm EST

i have had lots of birthday cards go missing and opened money stolen.Royal mail dont do anything, i have no faith in royal mail.Now waiting on a christmas card with a cheque in that i should have recieved by now they have prob stolen it.

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sarah tatham
GB
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Oct 14, 2008 12:16 pm EDT

i sent 2 birthday cards a week ago and they have not arrived and 1 had a cheque in it i put the right address and the post code in capital letters and they did not get to the destination

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12:00 am EDT

Royal Mail Group No refund for the lost package!

On the 30.03.07 i had registered a package by special delivery to the home office, from the holloway road post office i was guaranteed a next day delivery by 9 am and on the 19th of april i tracked it only to find out that my package has not been delivered.

When contacted royal mail i was told "sorry madam that item has now being classified as a lost item, i am unable to help you any further as you now need to fill out a claim form and we will refund you the cost of the contents".

I told her that the package contains my husband british passport, my jamaican passport containing my uk indefinite visa and usa visa, my son's jamaican passport containing his uk visa (indefinite leave to remain) and usa visa, my old passport which is required by the home office when applying for citizenship. My marriage certificate a checque for 468 and my application form for british citizen. She told me they will only refund me for the cost of the pass ports.

The price of replacing the visas in one passport is now over 500 pounds as of the 02.04.07 and i am not sure about the us visas, i was also trying to beat the deadlined for the changes which came in effect on the 02.04.07 where as that fees went up from 468 to 1000 pounds to process me and my sons application jointly.

To replace my visa's and all three passports plus to re submit the application will now cost me a total of over 2000 pounds due to the ridiculous increase in prices within the home office.

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jane gettings
GB
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May 11, 2025 10:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i paid for important letter to be sent at a post office counter on 22nd april and the tracking i showing its not been signed for up to today 1st may i put a return adress on in case it got lost to be returned to my self it contained personnel details the tracking number is KD494251730GB

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User2022
GB
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Aug 22, 2022 9:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Driver on track with number plate PO13EAY,

Driving very dangerous on the road. Didn’t keep distance moving from roundabout with other road users, and didn’t show any indicators.

16/08/2022 at 16:23 A5076 roundaband Talavera way , Northampton

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Daz1
GB
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Jan 15, 2020 8:22 am EST

The Royal Mail complaints website is the most difficult website to navigate with massive amounts of erroneous information and links which navigate you back to where you started which ensures you to call them on a premium phone number to deal with your complaint. I work in It and this is the worse website I have ever come across.

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Tonia Jones Eades
GB
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Oct 23, 2018 2:35 am EDT

I posted a card on 11th october 2018 to 27 st matthews grove st helens merseyside.
It still hasnt arrived
It was posted 2nd class

It was sent from
Penrith cumbria ca10 3df
The card was collected from my village postbox at ca10 3df and was then taken to carlisle sorting office . But its yet to land in st helens merseyside.

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girl2255
GB
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Nov 12, 2009 7:55 am EST

Please fill out this short survey on the royal mail, it'll give you a chance to express your opinions. It'll only take a few minutes!

Click on the link below, or copy and paste the link onto your web browser.

http://www.surveymonkey.com/s.aspx?sm=afHMbrDv5aA3ipvF6Y3vNQ_3d_3d

Thank You Very Much!

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