CB Mail and Package Delivery Royal Mail Group Complaints #2-21

Royal Mail Group review: Mail delivery

Webbe of GB

Aug 19, 2026 4:16 pm UTC

Verified customer

Featured review

I have phoned customer complaints at least 7 times in the past 12 months as our Mail is not being delivered in a timely manner. Each time I’m given a complaints number and assurance that this will be escalated to the manager at our postal depot. This is normally followed by a large amount post being delivered, in one instance it was test results from the NHS that was 3 weeks old.
I’m now waiting for a small package posted on the 19/8/26 about which I complained yesterday (still not here today), complaint number [protected].
I now believe, possibly because I’ve complained so often, that my post is deliberately and purposefully being withheld which I always thought was a criminal offence?
The last post we had was 8 days ago 11/8/26, (over 12 items), before that it was 1/8/26, 18/7/26, 15/7/26, 9/7/26 and then after 19 days we had a large bundle on 1/7/26

Desired outcome: We would like our post delivered in a timely manner and not being left in the depot until such as someone decides to deliver it!

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customer.service.team@royalmail.com

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2nd Floor, Royal Mail, Pond Street, Sheffield, England, South Yorkshire, S986HR, United Kingdom

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