CB Mail and Package Delivery Royal Mail Group Complaints #2-21

Royal Mail Group review: Delivery service

Svenja Katharina Umlauft of US

Jul 28, 2026 9:41 am UTC

Verified customer

Featured review

I sended a package from Germany and it didn't deliver. When I search up the package number. It shows me that I have to pay a fee or the person who gets the package has to pay the fee, even though I payed everything in advance.There has to be a card but the person I sended the package to didn't get that card. So naturally, she cannot pay the fee. The emails that are given are either not existing or simply not reacting

Desired outcome: I would like a refund or a delivery to the Recipient the things inside were quite expensive.

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Royal Mail Group phone numbers

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6%
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Royal Mail Group emails

customer.service.team@royalmail.com

100%
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Support

Royal Mail Group address

2nd Floor, Royal Mail, Pond Street, Sheffield, England, South Yorkshire, S986HR, United Kingdom

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