Rotech Healthcare review: Treatment on phone, lack of service for CPAP supplies

August 28, 2026 from 3:04 pm to 4:35 pm. - I have been without CPAP replacement supplies for several months because I didn't realize Rotech now provided the supplies for All American Oxygen. No one told me. When I found out I tried to contact the local office. They wouldn't answer the phone for me or my insurance company. After a week of calls and finally being on hold for 35 minutes, someone actually answered. She told me I was in the system, all my information including my provider was there but she had no orders for supplies. I told her I needed supplies; she said she could not send supplies without an order. I explained my provider sent yet another order to my insurance company (as I was told to do) and they would authorize Rotech to send me supplies. The Rotech representative had all my records from All American Oxygen but would not place an order without another authorization. I have now been several months without new CPAP supplies - reusing what I had. I kept trying to explain to the rep and she hung up on me. I called my insurance company and that agent tried to call them twice - would not answer the phone.