SUBMIT A COMPLAINT Complaints & Reviews / Return Issue

Jul 17, 2019

I ordered and received a dress from Rosewe. Once the dress arrived, I noticed that the imprinting on the dress was blurry and faded. I reached out to Rosewe to return the item. Rosewe expects me to pay for return shipping on a faulty item. I have been trying for days to get Rosewe to pay...

Rosewe / dress from rosewe

Jul 15, 2019

Undelivered Ue772731701yp Elizabeth Tayo Amodu 38 belvoir close Mottingham Se9 4te 07985352760 [email protected] Where can I pick my dress...yet to receive I need my dress as I paid extra to get it delivered needed has been missed but I still need my dress since I paid... / haven't received my order. I needed a larger size. items have been returned

Apr 13, 2019

Items have been returned, they arrived on 3/27/19 to the company. I received an email from Jessica stating that she could help to exchange my order. My RMA#100209168. The email was received 3/19/19 @ 16:30:37pm. I have not heard no response about my order. I needed my dresses XXL and I had... / bathing suit $31.89 janette nocerino

Jan 13, 2019

I ordered a black bathing suit from you but it came without a bill or return information. It cost $31.89 and the account is for janette nocerino at 15 bartow street, staten island, new york 10308. I paid with paypal telephone # 402-935-7733 with my discover card ending in 6112... / 2 women's clothes, my last order

Aug 21, 2018

Hi My name is Roya Zargari.I ordered 2 outfit from you guys .I recived today and it is very very bad. HORIBBLE quality. It has very poor quality and it is not the same as it show in your websit. sewing badly.Quality is very poor. I need my money back right away and contact my bank and credit...

Rosewe / clothes order

Aug 08, 2018

My husband bought some clothes from rosewe for me for Christmas. They never came. Mid January he started emailing the company asking where the order was. They never replied. After several emails and no response he filed a compliant through PayPal, and we finally got a refund at the end of... / a swimsuit delivered with damaged him on the tank top.

Jun 19, 2018

I ordered this swimsuit about 1 month ago...took 3 week to arrive. I have not worn it. The seam on the tank top is unraveling right out of the package. I have no return label. Where do I get the label and return this swimsuit for a full refund? I cannot find anywhere else to get help with... / merchandise orders that i've placed with the company

Jun 14, 2018

Trying to contact you for an order I place which, needs to be changed or something added to or taken off. I have not heard back from you all and i'm very intrested in purchasing the merchandice. I greatly appreciate if I could hear back from you due to the fact some of the items are... / returns

May 24, 2018

I ordered a dress it was three strips of material stitched together no shape or anything with a belt. Nightmare to contact anyone for a return authority. Had to keep submitting Tickets that get ignored. Finally got through to someone on the online chat. So returned my goods ("a loose term... / need to return items!

May 02, 2018

I have been trying to get in touch with someone about getting an RMA number to return a package. It is highly impossible to chat with anyone or get a phone number to ask questions. I have never gone through anything like this before. I need help and need it NOW. I can't do anything with... / dresses

Apr 20, 2018

Ordered 8 dresses and none of them fit! Refuse to refund my money and how to return items! Already paid them! I have tried to e-mail them, but they keep telling me they do not have an order from me! I have sent tracking number; where the fund was taking out of my account, and they still say... / swimwear

Apr 19, 2018

On the 11 Jan 2018 I order three swimsuit, they arrived about three weeks later . As they where to small, I sent they back, I have still not received them they maybe I was my fault as I may have not put my address on the package .You have taken the money out off my account it would be nice... / return/exchange

Apr 06, 2018

I ordered the Asymmetric hem long sleeve white blouse, size small on 3/14/18. Order # R1803140229202865. I received the blouse but it was to small. I submitted ticket #T8409528128 to return and exchange for a size medium. I have made numerous attempts to get this processed but am getting... / dresses I ordered

Mar 20, 2018

I have not received my order and I'm requesting a Full Refund ASAP! I don't want the dresses anymore. I need my money refunded back to my card immediately!! I have tried contacting this company numerous times by phone but it's not a working number. I am highly upset and I need my money... / horrible quality, defective, deplorable customer service - refuse to issue refund

Feb 02, 2018

This is the worst company I have ever come across. If you are reading this complaint, do not order from them. There are a plethora of reports from customers who have not received their items, received defective items, or not received refunds. In my case, I received an item of extremely... / jean bowknot dress

Dec 15, 2017

I am pissed because my product is a week late and they just keep telling me to wait. I asked for a refund because their policy promised a 50% refund if not here by the promised date and it's like they're trying to avoid it. It has been 2 weeks of me trying to get this issue resolved and I... / rosewe

Dec 14, 2017

The order number is Rr1712100345424366, I have been trying to find a phone number but that seems impossible, please can you get back to me ASAP, I paid for this to be with me in 3-5 days I ordered this last Saturday, I need this for this weekend, on the tracker it says it's still with you... / advertised discount of 20% never given.

Dec 12, 2017

So, I never would have tried to place an order if I knew that they would not process the discount. The order completed without the discount, and I could not cancel it. I immediately put in a request to have the discount credited or cancel the order. The company refused to do both. I have... / rr1711290038355171

Nov 28, 2017

Good morning, please I saw 2 to 5 business days to get my goods before buying and after buying, I started seeing to be delivered on 12th. Please I am traveling on the 7 th of December. Please I can't recieve it before 7th or 7th . Please I don't think I will need it. Because is of no use... / I haven't received my item

Nov 15, 2017

I placed an order for a shirt on the 31st of October I still havnt received the item but you have taken the money out of my account I havnt had any notification of the parcel being sent. I'm really in un happy with this and as I am a 1st time customer I will be leaving a bad review. I... / dress

Nov 09, 2017

I ordered a dress from rosewe and accidentally gave them a wrong email. I have tried to contact them but no phone number! Gave the right address but no dress yet. And what the hell is this ticket [censor] all about???!!! I'm sure i'll never see the dress from reading all the complaint... / product not delivered / no tracking number

Oct 12, 2017

I ordered a dress more than 6 weeks ago, and I still haven't received the dress, nor a tracking number . I only have an order confirmation number: RR1709200810378739 ? I've sent multiple e-mails at [email protected] and [email protected], and no answer. I am not receiving any response to my... / clothes

Oct 05, 2017

I ordered 3 items of clothing 2 dresses and 1 jumpsuit and none of the item fit. They are so small only a child can fit the items. I contacted the company ( 5 days ago and they have not returned any of my messages. They do not a have a phone number for me to call only a ticket...

Rosewe / I bought a shirt

Oct 02, 2017

I bought a pink blouse on September 12, 2017. (long sleeve split neck lace panel curved blouse color pink size large) I got it on September 28. I didn't get a receipt or phone number nothing just the shirt, and it has a china address. Usually you get a receipt with the description and... / product not delivered

Sep 27, 2017

This company was paid for merchandise that was not delivered. There is no phone number to contact this company. I have emailed several times about my order. Their response always we've received your inquire and here is a ticket number. So now I have asked for a refund and so far no one...

Rosewe / don't order from them if you don't want to risk your money

Sep 27, 2017

The only thing I got from them is a confirmation email. I was waiting for one month to get my package and there is still nothing. All automated, no response when you have an issue. What their letters say is not enough for me to understand the situation. I canceled my order and asked for a...

Rosewe / spent too much money on nothing. stay away as well.

Sep 25, 2017

Wow, guys, you use cheap materials for your stuff and you are not even embarrassed to ship it to your customers. I wouldn't say a word if you didn't take so much money for an absolute trash. You should fix your quality before selling your items. I'm so disappointed I believed you... / what a scam!!!

Sep 18, 2017

I want to know why you haven't confirmed my order yet, even though I placed my order one week ago? Why is my profile no longer available and when I was creating a new one, I used absolutely the same information with the same email address and it went through? What happened to your website...

Rosewe / order

Sep 17, 2017

I placed an order on Aug 31st. For four items from Rosewe, totaling $123.05 which they received payment for! I have yet to receive my order!!! Last Thursday I received an e-mail stating that the hooded collar striped button up blouse wouldn't be available!!! Really??? Nothing about a... / order

Sep 16, 2017

I placed an order Aug. 31st. Order no. R1708311516539411 Total $123.05, which was paid for on that date! I have yet to receive said order! I have heard nothing from until yesterday an e-mail saying my order for Hooded Collar Striped Button up blouse was not available!!! Nothing about...

Rosewe / clothing order off website, clothing not right size, inferior product

Sep 05, 2017

I ordered 4 blouses off web site, took a month to get them even tho charged my credit card right away... none of them were right size, ordered XL and would fit a very small person. Quality is terrible and none of blouses look like the picture on line. Now trying to figure out how to send... / shame on me

Sep 04, 2017

They are not reliable, I didn't find anything that would say they are. I don't wanna trust my money to unknown people who can't provide more information than they have now. I ordered once from them and what I got was 2 sizes smaller and looked very cheap. It's ok for washing the floor, not... / order was cancelled by rosewe

Aug 10, 2017

I ordered and you cancelled it as apparently out of stock. I received no email to inform me and only discovered this when I went to track my order through your website. This outfit was for my brothers wedding and I now don't have time to find an alternative. You also credited my store... / return clothing for refund

Aug 07, 2017

I ordered a women's top, order #R1707030074021130, priced at $30.47 and paid through PayPal from my Bank of America checking account #3340 4273 3022. It arrived directly from Shanghai, China. Upon receipt I found that the garment was too small and not the color I had expected. Immediately I got on... / returned dress on june 10, 2017

Jul 12, 2017

A dress was returned on June 10, 2017 your company sent Wrong size, submitted a ticket to receive a RMA number to attach to product and the tracking number from the P.O. as your instructions required to receive a refund of $32.84, it is now July 12, 2017 and I have not heard back. This i... / service

Jul 05, 2017

This company is a scam - do not order from it! There is no real customer service - they accept payment and then take WEEKS! to get it shipped to you claiming that they need to 'verify' your address - even though you enter the shipping address when you place the order. This is absurd! If... / my order

Jun 30, 2017

Hi my name is Kimberly Franklin I ordered some things last year around March for my birthday well one of my orders I didn't receive they shipped it to the wrong address well I submitted the right one but no one never sent it back I have contacted the company numerous times but I still... / shipment date may 5/payment debited may 5/no order rec'd as of may 31.

May 31, 2017

This is by far the worst dealings I've had with any company I've ordered from. My payment has been received and debited from my bank account May 5th. It will be June 1 tomorrow and there has been NO update on my order since May 5th, when I received a shipping confirmation via email. I wish so bad... / ridiculous experience

May 26, 2017

I bought a top from website and had the worst experience. First of all I paid extra money for fast shipping and was supposed to receive my item within a week, but it took way longer than that. 4 weeks later my top finally arrived and I was very disappointed when I realized that... / company just stopped corresponding with me after I said I need to return product

May 02, 2017

I went through their ticket process and the online chat person said I would receive a return authorization number. That was a week ago and when I look up my ticket number it keeps saying "processing". I only have 30 days to return so i'm getting worried. I keep adding replies to my ticket...