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On August 9, 2025, I tried transferring XRP, XLM, ADA, HBAR, and ONDO from my Robinhood account to my cold wallet. After moving 10 XRP successfully, they restricted my account the same day for unusual activity and demanded ID photos, selfies, and bank statements. I sent the photos and selfies that day but refused bank statements for privacy reasons. On August 11, they requested more app verification, which I did immediately. That day, Oliver from support said they were still reviewing, with no clear answers. I emailed on August 11 and 13, demanding fund release and clarity, but got nothing useful. On August 13 at 12:54 PM, they said the restriction was lifted but claimed I was scammed, which is false-I'm a cybersecurity professional; my account was secure. A phone call that afternoon confirmed they permanently banned my crypto transfers. Their actions forced me to sell my crypto at a 0.85% fee ($68.87 on $8102.34), and delayed funds meant repurchasing at higher prices, causing significant losses. They're still holding some funds. Robinhood's terrible service and baseless accusations are unacceptable. I've filed with the SEC, CFPB, and BBB. One star
Claimed loss: $1025
Desired outcome: Apology & Reimbursement of the charges I incurred and refund of the remainder of funds I have in Robinhood.
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I too am having problems about the selfies and downloading of my I.D. Do they have customer service at the Menlo Park location. I've also put a complaint in to the SEC.
I am dealing with a similar situation. After revieing some "suspicious" transactions which took them over a week and had my account completely shut down I received an email stating restrictions have been lifted. The next day I made a 1k deposit and made a buy, nut right after the transaction was complete, I looked at transaction and at the top of the page was a banned stating restrictions have been placed on this account. Absolutely no notice to this happening especially after getting the email the day before saying restrictions have been lifted. After numerous support chats they said that my account has had PERMEANET restrictions put in place because they had determined that I had been a victim of a scam especially the transfer of any crypto. So now basically they are holding my account hostage. Again after numerous chats with support they told me that the their decision to restrict my account was final. Any advice to fix this would be Greatly appreciated.