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Robinhood

Robinhood Cryptocurrency trading services

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5:11 pm EDT
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On August 9, 2025, I tried transferring XRP, XLM, ADA, HBAR, and ONDO from my Robinhood account to my cold wallet. After moving 10 XRP successfully, they restricted my account the same day for unusual activity and demanded ID photos, selfies, and bank statements. I sent the photos and selfies that day but refused bank statements for privacy reasons. On August 11, they requested more app verification, which I did immediately. That day, Oliver from support said they were still reviewing, with no clear answers. I emailed on August 11 and 13, demanding fund release and clarity, but got nothing useful. On August 13 at 12:54 PM, they said the restriction was lifted but claimed I was scammed, which is false-I'm a cybersecurity professional; my account was secure. A phone call that afternoon confirmed they permanently banned my crypto transfers. Their actions forced me to sell my crypto at a 0.85% fee ($68.87 on $8102.34), and delayed funds meant repurchasing at higher prices, causing significant losses. They're still holding some funds. Robinhood's terrible service and baseless accusations are unacceptable. I've filed with the SEC, CFPB, and BBB. One star

Claimed loss: $1025

Desired outcome: Apology & Reimbursement of the charges I incurred and refund of the remainder of funds I have in Robinhood.

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