Robinhood
reviews and complaints

They won't allow free market trading don't use this brokerage.

They refuse to execute trades that they've previously confirmed and sell stocks without your permission

Cant be trusted with your Money, app crashes (at the perfect time) or the company chooses to play god and freeze your trades from actually taking place, look at the stocks that they froze one 1/28. they are the problem. Oh and try and find a phone number to call. this is a joke. The app lost me $$$ today because of stop purchases and only sell options. They are protecting the large hedge funds and not interested in protecting you the customer.

Started out investing in pionex bots didn't make much wanted to try trading on Robinhood only brokerage I knew about wish I would have known more started investing there friend told me about webull so I transferred my money out to webull traded there went to take some of my money out of webull one day couldnt contacted support support told me my account was restricted due to my cobrokerage account so contacted Robinhood multiple times well over *** after 1 month of waiting for a reply someone emailed me and the reason for them to tell webull to restrict my account was bc they wanted a reason why I did a acat out and why I did a crypto transfer in they wanted a reason why I told my money out and put money in at first since they didn't have that till now they restricted my account finally found a support phone number to call very hard to find I called and had to move me up to speak to someone else and after speaking to them they told me the same thing as support chat did we will email them and tell them to contact u if any company is trying to steal money by holding it as long as they can it's Robinhood they do not help you

I have a notification and was interested in reading the developers response but there’s no way to find it. No email receipt. And the search filter in the comments doesn't allow us to search by our own comments. Only filters by date, favorable, critical etc…. But normally my own comment is at the top of the list and easily readable. I’m on an iPad gen 6 so maybe that’s why? Not sure. This is an apple problem I think from the App Store. I open my own comment and it doesn’t display the response. I tried manually searching for it and there was a sea of reviews. I couldn’t even sort by 2 stars to make it easy to find mines. The ocean of 1 star complaints from GME made it really hard to find. I’ll try again soon.

NEW REVIEW 2021 I wish that this app didn’t display your options contracts value on your balance. I’ve literally seen a contract go from a penny to .56 cents just because I created a bid on it. The supply and demand chain for bid and ask influences the price of the option SO much that you see your balances sky rocket and plummet then skyrocket again. 100% 200%. It’s unreliable. My question is this. Why can’t we just exclude the options from impacting my regular stock balance chart. It ruins the whole point of seeing your chart timeline. Like why can’t the options have their own asset chart. Why does it share the same pool as the stocks and crypto pool? Especially when option contracts change based on bid and ask. I tested and recorded it myself. All I did was make an open bid and because the stock looked like it was “in demand” the price shot up through the roof even though nobody was actually willing to buy it at that price. So then it effects my regular charting. It actually had a really bad effect on me being able to keep track of my funds. I can no longer tell if I’m up because of stocks or because of some artificial demand on my options. Sure I can “boost” my options by making a demand for it. But why does this make everything so wonky. If you guys need the video to see what I am talking about please let me know. I think that the option money should just be considered its own pool. Otherwise please let us create a second pool or even second account to track this. I am tempted to one or another to a different brokerage account simply for this reason of having 2 separate pools of charting. OLD REVIEW 2018 This app has allowed me to complete my first purchase and sale of a stock. It explains a lot and has really good tutorials to help you along the way. So far, I’m enjoying the app! The app has a really clean interface and everything runs silky smooth. There is a decent amount of information. I do wish there collections had a list that I can choose from so that I can see them all without having to click an individual stock and go from there. There’s an ability to search collections but if you don’t know the exact name of a collection that isn’t so obvious like food or entertainment you may get a little bump in the road.

Hi, let me write a detailed review of your cash management product.
First of all, I really appreciated Robinhood in how they pioneered in making stock market trades easy and with no commission. I was expecting that Cash Management product would be something very outstanding too. I'm using it for 2 months and it is a total disaster. It seems like you rolled out the product at a very early stage, you didn't even think about basic banking needs of a population and didn't study how banking works in US. The only good perk about your product (high APY) becoming very useless once you figure out how things actually work. Here are few of the problems that I have noticed so far. I've contacted you about all of those, but it seems like you either say it is how it is or you simply don't reply within 1-3 business day as you claim.
1. Direct deposit. In other banks when funds arrive, they start earning interest same day as they have arrived. In Robinhood you will have to wait till next trading day before they are swept. I got direct deposit on Friday Feb 14th, since Monday Feb 17th was a President's day, funds were swept on Tuesday Feb 15th. That means that I've lost 4 days of interest earning period, which is kinda very annoying. And what you said was it is how it is.
2. Interest accrual works same way as in (1). Once interest was paid, you need to wait till next trading day before it is swept. But that means that reported APY will never be achieved, since interest paid isn't accruing an interest for one day or more.
3. You have no idea how to deal with unrecognized transactions. I had $1 unrecognized transaction which I saw in Robinhood app. What you said was "contact your bank". I have no idea what that means. Is that Sutton Bank, is that one of your partner banks? In other banks you just report it and they take care of it.
4. I was marked as a Pattern Day Trader, and I understand that I won't be able to do Day Trades for 90 days unless my brokerage account balance in 25k or more. And I'm ok with that. But what you did is you just made my swept balance 0 and stopped earning interest on it. That absolutely doesn't make any sense. I had less than 25k in my swept balance, maybe you thought that you will automatically transfer swept balance to brokerage account so that I can do day trades, but still, since I had less than 25k, that approach is pretty much useless. I think you should ask customer whether he/she wants to transfer swept balance to brokerage account.

I'm really fan of Robinhood, and I was ready to use it and send you my reviews, but it seems like you are indifferent about all those issues. Hopefully one day you will fix that. Meanwhile I'll have to transfer all funds to my ordinary bank. That will take a while , since I need to transfer all bill payments and direct deposits too.

If you really want to do something good, please stop accepting new members to your cash management product and fix all serious issues you have there.

Good luck

They are essentially holding $X amount of my money without giving me any bit of information as to why. To sum in up, my account’s withdrawal is disabled; however, deposits are instantly accepted, which is rather dubious in nature. I’ve contacted customer support – in which they’ve left even more of a suspicious, underhanded impression of robinhood as a whole.

Last week I make some sales, aware of the usual “settlement” period, I check on my funds after a few days. I now have $X under “withdrawable cash.” However; as I attempt to withdraw into my linked bank account, I am met with “Account withdrawal disabled” with no follow up information. This is not my first time withdrawing, previous withdrawals were met with no problems. I waited a few more days to give benefit of the doubt. Withdrawal is still disabled. I then tested a few things. I was prevented from pulling out a small $1. Second, I make a deposit through my bank, and this is where my apprehension comes about, because my deposit was accepted instantly! To summarize that picture, Robinhood is openly taking my money, but refusing to give me the money I had waited for properly. In conjunction, there is absolutely no exchange of information, no “warning” or “Notice” emails sent to me. I am in the dark, they have in essence taken my money and run off with it.

On the sidelines, of course I had contacted customer support. They leave me with another round of suspicious actions that just leave a bad taste in your mouth. I submitted one ticket about my issue, to this day (1 week later) I haven’t even been acknowledged. They did not reply to me, all I wanted at first was acknowledgement, an “I see, that is definitely a problem. We’ll look into it and get back to you!” I then submitted a second ticket over their website. I chose to contact support as a “guest” and leave my account out of it. WITHIN THAT HOUR, I was responded to, they requested my account information and I happily obliged. Again, I have to paint this picture, after days of waiting they still did not reply to my original ticket, and instead they replied to a “random” person with the same issues in one hour!

I was ready to just put it all behind me, and once again, provide benefit of the doubt, but now a few more days have passed. I am somehow NOT surprised they did not reply to me after I gave them my account information. They still haven’t formally acknowledged that this issue exists! After over 25+ failed withdrawal attempts I’m sure a red flag is raised, and the account owner should be contacted of suspicious activity involving the account

I understand if things have to slowdown, If things are impeding movement right now, and I wouldn’t have minded waiting a little longer – if they would just keep the user informed. This could be the only money someone has, and suddenly the user has no way to access the money right in front of him. No one tells him why, and they have no idea how long this is going to be.

This was a long post, but I feel its important to explain to those wondering about this app. I feel ignored and anxiety grows every day. I only wanted to pull out a few hundred, but robinhood as a whole made me regret putting $2000 into that account, because I can’t even touch it if an emergency comes along.

I transferred $14,000 from my *** account (Now merged with Truist) on November 3rd to my Robinhood account (investment app), transaction reference number ***, and in November 4th Robinhood restricted my account from purchasing any shares. I contacted Robinhood customer support agent and he asked me to send my social security info, picture of me holding my ID, bank statement through a secured portal to verify my identity and told me to wait until they process the documents and I did so. I received an email from Robinhood on November 5th stating that my recent transfer activity triggered an ACH compliance alert and that caused the compliance department to place the restriction on my account. After that on November 8th Robinhood sent me an email stating that they experienced a security breach where on an authorized third party obtained access to a limited amount of personal information of their customers and and that they believed my email was exposed as part of that incident. I kept sending them emails because everything was confusing and I haven't done anything wrong. They sent me an email on November 15th stating that they are no longer be able to support my account and the account will be scheduled for the deactivation and all funds will be reverted to the originating Bank and that might take up to 60 days to process. As of today March 26th it has been more than 3 and a half months and I still haven't got my money, to reach the customer service agents is complicated, the only way to reach them is through the app and when I try to reach out and ask them what's happening they keep telling me for security reasons we're not going to share that information, the only information that I got from the customer service agents was that my account will be scheduled for the activation and they can no longer deal with this kind of activities and that they will send all the funds back to my account but still they haven't. I need help.

In may I had a bank account reverse funds I was attempting to deposit to my Robinhood crypto account. Robinhood allowed me to continue buying and selling securities. However after the reversal my account ended up with a deficit of $3,089.05 due to most of the funds already be allocated. I lost access to my account and Robinhood sent an email March 17th stating they would sell all crypto held by Robinhood Crypto and proceed with closing my account. They did neither of those things. Since I had lost access I was under the impression I only had enough in the portfolio to cover the deficit. They emailed again November 16th, this time stating that I could deposit funds or sell crypto otherwise they would sell just enough to cover deficit on November 18th. On November 18th $3,144.05 of Bitcoin was sold and I received a notice that the deficit had been resolved and that my account would remain open since no further action was needed. On December 26th,2021 I proceeded to verify my identity and regain access. Upon doing so I discovered $1,035.54 of etherium and $7,452.42 of bitcoin in my account. I then sold both and verified my new bank account with the intention of closing my Robinhood account. Upon attempting to withdraw funds I am met with a restriction stating I can deposit funds but not withdraw. I emailed dozens of times and the same day got the excuse of it being due to the *** reversals that occured almost 2 years ago. I was told id need to make a new deposit of $4,999.51 within six business days, before 01/03/2022. And once I cover my owed balance, ill be able to withdraw any remaining funds. This amount is the same as the deficit before liquid assets were subtracted. They have now stated I have a deposit restriction also and that Robinhood will not longer support my account. The restriction wasn't placed until a year and a half later and after they sold held securities and stated my acount was clear. They are expecting me to pay them twice

Good morning. On the 15th of April I made a transfer of $10.000,00 twice to buy some stocks and at that time I had enough money on my account as you can see in my bank statements. on the 27th, I made a transfer of $ *** to buy some stocks, and then I saw some other stocks I was interested in. So, then I proceeded with a $ *** transfer to buy some. My transfer said "declined/denied". Knowing that I had enough money in the account and not understanding why the transfer got denied, I tried it again and it got denied again. So, I was thinking that maybe because I've already made the $*** transfer, the system was probably denying me access to make the $ *** transfer. So, I decreased the $ *** to $ ***, and still got denied. I decreased it to $ *** and still got denied. That's when I finally gave up and decided that I was going to try the following day. If your system/website/app is designed to register when transactions get denied, you'll confirm what I said. it will show you every single time I've attempted and got denied. So, the following day, I just made a one-time transfer of $10,000.00, not even thinking about the other transfers I've attempted the day before since they were denied. Every single transfer attempted that was saying "denied/declined" did in fact go through even though they kept saying "denied" and they all reflected on my account. Therefore, the bank reached out to me to find out what was going on. I explained what had happened and they said the best way they could take care of the mess is by reversing every transfer for my account to get back to normal . I told them that only the repeated ones were unintentional. I thought they were only fixing what took place on April 27th, but seems to have gone all the way back to the 15th. Then I noticed that my Robinhood account got locked my stocks got sold, not by me. Even stocks that I had before all this mess got sold. I called my bank and they've informed me that $36,000.

On or about 01/04/22 I logged into robinhood trading account only to find that it had been placed on a buying restriction. Initially there was no forewarning that this would take place and was not even given any reason whatsoever, which took entirely too much time just to find out that the reason they claim was because of a failed deposit transaction that was completely false and was lied on so that I suspect was due to voicing my opinion about its deceptive practices and less than all-around mediocre service. After explaining my situation 5-6 times to reps. and having to clue them in on the rat's nest of information compiled without any consideration of who might look back on this info. for customer service requests etc. The funds I currently have there which is around *** is being fraudulently withheld from me even after submitting twice a selfie with ID photo and email and phone verification process but robinhood does not even adhere to its own guidelines because clearly after my submission of requested documents, they just can't bring themselves to down from their high horse and admit that they are wrong and it shows that they have engaged in this manner of s*** over its customer's account, its a no wonder why their own stock is a complete failure. They need to give me access to my funds which they have already caused me to lose a significant portion as it is and now as it stands the complete lack of competency is prevalent in that their business platform structure is set up to where you have one rep initiate a restriction for whatever reason, in my case as I mentioned was for a failed ACH bank deposit, for which is completely false, and only till 5-6 reps down the road who have had their hands all over it adding their own spin or narrative, pick one, on any given day. So here it is that I have to do all this follow up work and inquire about this and that and help the 10th rep *** all of their mess together so that they can read their little instructiona

I put money in Robinhood May 14. There were times when I made money and put it in my checking account. One time in October 7 I swiped out $1500 from my Robinhood account, when I went into my bank to see if the money was there I noticed that yes it was there but I also noticed that someone had withdrawn money from my account in the amounts of $1057.00 & also $529.67 on 10/06 I was livid! I did not perform these transactions. I immediately tried to get ahold of Robinhood with them only emailing me saying that they will get back to me at a different time. I immediately called my bank and told them to shut down my personal checking account. Robinhood than sent me an email stating that the account had been shut down. I went to my bank for help and they said they could not find any mischief. I also had robinhood do an investigation and they told me the same. I left the situation alone at that time as it was to stressful for me to handle. Finally on June 1, 2022 I was with my brother who is familiar with doing business with Robinhood and asked for his help to get my money out of robinhood. We called and to my surprise they answered the call. When I told them about the incident all over again they shut down my account and said that in order for me to get back in to the account that I had to supply all kinds of information. I sent emails back and forth to probably 5 different people asking for help to get my money out of my account with no help. Finally I sent an email stating that I was going to contact you the Better Business Burea, The local Prosecuting attorney and also the Attorney General. Someone than called me the next morning stating that they wanted to help me. I told them I want my money out of my account please help me to do so. Grayson was his name, he told me that he could not do that but he would email the department that would help me, he than stated that he would investigate the situation. Within 25 minutes I received an email stating that h

I have had an account with *** since May my account got deactivated and all my payments got rejected when there was money in my account. since May Ive been trying to reach *** to solve the matter but unfortunately, Ive had no luck. recently there was an option on the app that will allow me to contact *** by phone, which I did, and out of the 20 times, I requested q call back I was only successful four times the first time I spoke with a supervisor which I believe her name was *** and she assured me that I will have my funds within 10 to 14 days via check or a pre-paid card because my account has been deactivated and is no longer linked to my bank unfortunately that never happened. ever since Ive been waiting for my money. I have sent several emails and requests multiple calls and unfortunately, Ive had no success. Every response to my emails have been the same story, all I get is a replay is we are deactivating your account and we will be sending your funds in your account and after that, we will be permanently closed which Ive been praying for four months but unfortunately, that hasn't happened either. another concern of mine is how am I getting charged service fees for $5 per month when you claim my account has been deactivated and what happens to my stocks and my crypto as you know the prices have gone up. I would love to resolve this matter ASAP as I am not asking for much other than what is mine and has been kept by you Robinhood for many months. I am hoping this problem can be resolved within the next 24 hours. I have called FINRA and SEC and I was advised to file a claim with them as there are many more individuals like myself that have filed against your company, and Im sure youre aware of a 70 M lawsuit that Robinhood lost, in addition to that I was advised to contact ComplaintsBoard.com and make a complaint there as well, I was also referred to a law firm regarding this matter. I am not looking for any extra money or any headaches in my

(1.) Wednesday, January 12; I contacted Robinhood to explain the deficit of $69.23 on my account. The deficit prevented me from trading. I sold two stocks of Lightspeed Commerce (LSPD) (I share @ $39.80 and 1 share @ $40.40): $80.20 to clear the deficit (2.) Case ID: ***: On Wednesday, January 12; Robinhood M. responded that the deficit was caused by a technical error (error on their part) and requested that I inform them of the stock or crypto I sold to clear the deficit. I responded on Thursday, January 13 and informed me that I sold two stocks of LSPD.(3.) Case ID: *** (Notice the Case ID changed): On Thursday, January 13; N. with the *** Team told me he will take over the issue and will respond to me. He later responded that day and told me that I need to have enough buying power to reverse the two sells. I responded that I do not understand what he meant. I informed me that the issue was not yet resolved because I am yet to get back my money that I paid to clear the balance. I even asked him to do an instant deposit back to me but he did not respond. In my communication with N., though his tone was good; he was not helpful at all. His emails lacked explanations/details. He ignored most of my emails. I can forward all the communication to you. When I noticed that he was not helpful, I forwarded the communication to: *** (4.) Thursday, January 13: Later that night, I emailed N. again and copied the other three emails; and requested for a phone call or chat so I explain the issue to him. I contacted Robinhood to talk to them but without success. N. did not respond either. So, I decided to wait till I had enough buying power.(5.) Tuesday, January 18: I contacted N. and informed him that I had $100.21 in my account. I still did not understand why I needed to have that buying power. N. responded that he will reverse it. He simply took $80.20 to buy 2 shares of LSPD. I lost money.

This fraud Company sold my *** without my permission and losen me $ ***. I bought those stocks for more than $ *** but they sold my 233 stocks for $ *** total of $ ***. In my stock account there is only some of $ 400 negative balance where anytime it comes to positive because that time market was open and they gave me many chance when my account got $ *** or more negative balance and they informed me to deposit funds and until than I can't buy any stocks and than I deposits funds in my account.But one day when I was not on my computer they showed themselves that my account has a negative $ 400 and if I didn't deposit any funds in my account then they sold my stocks. They think me computer as I am seeing stocks every 24 hours. That time I was not on the computer and not seeing the market report they sold my stocks themselves and make benefits themselves and I lose $ ***. They didn't do this with me they did this with *** or more people. I have proof that I got a many times negative balance but they never sold any of my stocks only they informed me at the end of the market that I can deposit money in my account until then I can't buy any stock from them. I receive many times margin calls but they didn't sell my any stocks but this time they did big fraud with me.On July Robinhood is fined $70 million over misleading customers and system outages. Robinhood Financial, the online stock-trading app, was fined $70 million by the securities industrys self-regulator on Wednesday for a series of failures that the agency said hurt Robinhoods customers.The announcement came ahead of Robinhood filing an investment prospectus to go public, which is likely to land later this week, a person with knowledge of the matter said. Last year, a 31-year-old customer died by suicide after discovering a negative $730,000 balance in his Robinhood account. This is a fraud Company that was made by ***, and ***, the founders of Robinhood, in 2016

This complaint is against *** I needed to change my telephone number within my account to do so they told me I would have to upload my state ID upload me holding a picture of my state ID to my face so they can make sure with me after doing so they open up my account again where I can put in the new information of my personal account by then took money out of the account needed for personal reasons they informed me I could no longer do any trading within the *** account unless I sent them my personal bank statement for the last 3 months I repeat my personal bank statement for the last 3 months without this information I could no longer do any trading with the funds within my account my money within Robinhood account I cannot do any trading or take any money out of the Robinhood account this is criminal behavior this is criminal stealing this they do not have a right to my personal bank statement it is my personal bank statement for me only why is this country allowing companies to steal and withhold American citizens money their own personal money and what gives *** a right to my personal bank account this is illegal and criminal and someone should do something about it some federal organization to put this criminal Enterprise in check no one else asked for your personal bank statement cuz if they did you wouldn't do business with them so what is *** do they ask for your personal bank statement so you can't get your personal money out of their account this again is criminal and illegal they do not have a right to my personal bank state they do not have a right to refuse me access to my money that I put in that account from my personal bank account I'm asking for help to get my money out of *** and close the Robinhood account I'm asking you to put me to an attorney or someone who can *** for their illegal practices against the consumer who put a trust in there company please help me ***.

My account on Robinhood has been locked down for over 3 weeks. They blocked me from purchasing on Jan 19, based on something that happened two months before the restrictions. I've had several email correspondences with them, but they haven't reached out to me or responded to any of my emails regarding this issue since Jan 22. I should also point out that during this whole thing, I've been paying for their premium service. This isn't the only shady interaction I've had with Robinhood. When I turned off their margin service in mid-December to try and see how it worked, later that night they claimed to lock my account and asked me to verify my identity using the Robinhood app, which didnt work. So instead I sent an email letting them know that The app wouldn't let me verify my account, which they never responded too. The next day however, everything was fine and my account had full functionality, after I turned margin back on. Fast forward a month, and after assessing my investment situation I decide to turn margin back off. Shortly after, I find myself in the situation that caused me to send this email, my account restricted, unable buy stocks or withdraw money from Robinhood. Only able to sell my stocks and deposit money into Robinhood. It seems like they may be restricting accounts that turn off margin, whether they were using it while it was active or not. It seems like my case wasn't an isolated incident. I had friend whose account got restricted at the same time as mine and it seems like there are many stories on the Internet of people with similar issues, all around the same time that this *** thing is happening and Robinhood is trying to get their IPO set up. Whether this is some grand, sinister conspiracy or just really [censored]ty customer service, I've exhuasted my options. Robinhood is sitting on over $55,000 of my money and has stopped responding to my emails. My name is *** and this is a shared email account with ***. The Robinhood hood account under my name with *** as a Trusted contact.

I am writing you this email in hopes that you can help me with the issue that I'm having with ***. The issue is roughly 10 years ago I opened an account with *** using my work email. I work in property management and my company sent me to something called the *** This is an event where managers and supervisors such as myself attend to meet different vendors. We usually take our business cards and trade off cards to obtain different vendors to run our properties. At the event *** had a ***. I gave the *** employee my business card and he set up an account for me. I also recently opened a another *** account. I tried reaching out to them to gain access to my account when they told me that I wasn't allowed to have two accounts. Which I completely understand but I did not know that I couldn't have two accounts. The *** representative over the phone told me that in order for me to access my old account I have to be able to access my email. They can only verify me through that email that I no longer have access to. I explained to the *** representative that the name on the account is mine and any information on the account belongs to me and that I no longer have access to that email. I've been going back and forth with them for quite some time . Each time speaking to a different representative either over the phone or via email. Some representatives tell me that it's not possible some representatives tell me that there's nothing that can be done. One representative told me that he could definitely see the account and that they are funds in the account but he cannot disclose any more information to me. I've even provided them emails from human resources department stating that that email account belonged to me and has been closed because no longer working for the company. I do have email confirmation from *** stating that I do have two accounts. I also have email confirmation from my employer th

In early February I requested that shares in my Robinhood account be transferred to a few other brokerages as they were having liquidity issues. On 2/9, the requested shares were transferred via ACAT to *** Invest. On 2/10, that same request occurred a second time. I was told this was due to a system error. I have been messaging them since this time to have the second deposit returned to my Robinhood account. I waited one week for the response. The first cust svc person did not know what an ACAT transfer was. I asked to be moved to someone else. The next person told me I needed *** Invest to have something in their system to accept the transfer request. I spent 1.5 hrs waiting on the phone with *** to get this taken care of. I followed up with Robinhood to confirm when this would be ready. This morning, *** said they tried transferring my shares back, but Robinhood is not allowing incoming transfers at this time. I have messaged them for support almost every day for the past week and have heard nothing. 1. I need my shares transferred back. 2. Robinhood charges a $75 fee when you transfer stocks. They charged this fee to me twice. I want my $75 returned. 3. The second $75 fee caused my account to be overdrawn. I have repeatedly asked, but not heard back if this resulted in any overdraft charges. If so, those should be refunded to my account. 4. Neither *** Invest, nor *** (where I transferred other stock) received the cost of my stock. Both institutions need that information so they can properly cost my stock when I sell, for tax purposes. 5. They should have had a system in place to find this double sending of shares and proactively corrected this without my constant involvement. I need all of these points addressed before I can consider this issue resolved. Last year I filed a ComplaintsBoard.com complaint after Robinhood product failures resulted in my losing money. I received no resolution for this issue from Robinhood or ComplaintsBoard.com. I hope we have better results on this complaint as the $ amount being mishandled is considerably larger. Time is of the essence. I've already not had access to a considerable amount of stock over the month I have been dealing with the poor customer service department who can't find 15 minutes to resolve the issues their business created.

At about 1PM EST on December 14th, I logged into my Robinhood brokerage account to see that my stock positions were being sold automatically without my knowledge or consent. I realized that my account had been compromised, the hacker had gotten into my account and changed my email address, phone number, and password to their own, locking me out of my own account. The hacker then proceeded to use their Robinhood debit card to spend the money that they had just illegally gained by selling my stocks in my account. All the while, I tried to get in contact with Robinhood support to see if they could do anything about this. I tried to call them, but they do not have an active customer support phone line, so I was forced to email them. Hours passed and I received no response, meanwhile the hacker was draining my account of all its funds. He now had access to my personal information, like my bank account, email, and my home address, putting me and my family at an immediate risk. The hacker was able to get into my email address and bank account, and I was forced to call my bank to lock my account, but he had already stolen some of my money, and he now had unlimited access to my personal information. After hours, I received an automated email response from Robinhood, telling me to provide them with my account information, so I did immediately, and again I waited for a response. Again, hours passed without a response, and when I finally got a response about 6 hours after the incident, it was another automated email, telling me to provide them with the same information I already had provided previously. I emailed them several time, over and over again, giving them every last detail of my account information and of the incident. This morning, at about 10:30 AM EST on December 15th, they emailed me back with yet ANOTHER automated email, telling me to reset my password. My account was hacked, drained of its funds, my bank account was compromised, my email was hacked, and my home address is now known to the hacker, and the best that Robinhood support can do is tell me to reset my password a full day after this happened. I would assume that for an app that promises financial security, the safety of their users would come before anything, but I guess not. The terrible Robinhood support team has put my family and I in immediate danger, and they refuse to do anything about it, except for sending me automated emails. Its incredible that this isnt even being looked into, and Im astonished that they are still allowed to operate without a function security system.

I submitted my initial customer service request to Robinhood on 5/23 because my account had been locked due to suspicious activity. The response from Robinhood was my account had been accessed from Iran, Syria, or the Crimea region of Ukraine. This activity was not made by me and I have a password reset from Robinhood on 5/28. Following this I numerous emails back and forth with Robinhood requesting me to upload data to my account including photos of my ID and changes to be made to secure my account however, I did not have access to my account so there was no way for me to follow any of the steps they had listed. This back and forth continued and then I had life issues come up that were more pressing. I resubmitted my requests since nothing was ever resolved again on 12/22. After multiple emails of Robinhood asking for more information and clarification they again stopped responding with no resolution. I made a 3rd attempt to correct the situation on April 10. I have opened multiple different tickets to get responses since they only appear to answer new request and do not follow up on open issues. At one point it appeared Robinhood send out 3 rapid succession emails to me that were not attached to my previous email or with a reference to my concerns on May 7, 202p asking for photos of my social security card, another telling me to again log in to an account I had zero access to to upload my government issued ID and a third saying my account has been permanently locked and no longer will me useable. All 3 sent as separate emails at the exact same time. I sent an email in response to one of the emails asking why I received 3 emails asking for 3 different things and why they would ask for that information if they are just closing my account. I also questioned why they would have sent such emails when this has been a question of identity theft from day 1 and sending that information through email potentially unencrypted and without knowing who is in the other end of the Robinhood emails since I continually have limited response or follow through. The response I was given did not answer my questions about recovering my account or that I am more than willing to submit the required identification to prove I am myself but I want to do so in a secure way. They told me they would only respond to my 1 email/case # from that point forward. I have been asking for am update through that case # every week since mid May and I have yet to receive 1 response. This is an account that has my MONEY invested in it. I have not had access to my money for over a year! This needs to be resolved.

I made around $33000 trading stock options on Robinhood over the course of about a month Beginning to end. A failed deposit put a restriction on my account but after email correspondence it was lifted by robinhood which then allowed me to continue trading. Over the next weeks I increased my portfolio value to about 33k. Could have almost doubled had they not had initiated a sell call and closed my positions. Now the proceeds from all of my trades have been withheld with no clear explanation. They claim I've violated the customer agreement but refuse to tell me how I allegedly did so instead saying they will not be elaborating on this matter further. That's alot of money to me so I demanded an explanation but the only reply I received sais they "Believe" I violated the customer agreement and because of this violation they have removed proceeds made with reversed funds or on 3rd party devices. Well first I made a $1000 successful deposit initially and made trades that earned gains with that then when making a $3000 deposit it was returned from my bank because my balance had dropped $50 or so below $3000 accidentally. When discovering this, while viewing my bank statement online,I immediately closed some positions to ensure $3000 would be available for Robinhood to deduct from my Robinhood account balance to cover the reversed deposit. My account was restricted nevertheless until emailing them explaining the circumstances of the reversal. After they recieved my email, robinhood lifted the restriction because the money "wasn't spent" and they were able to collect it. They sent an email telling me I was free to continue trading. Second, all devices I used to access my account and make trades were already approved and listed in the TRUSTED DEVICES section on my account.I've sent multiple emails everyday for the last week demanding my money be returned and attaching images of emails and msgs from robinhood contradicting the claims they have made proving clearly that I did no wrong. Regardless, they have not returned my earnings from legal trades I made and have since closed my account and stonewalled all further attempts to resolve this matter.They have made trades , closed positions (with gains not losses) and removed funds from my account without prior/any notice or authorization to do so and im still receiving interest payments on those funds.. ive read thats illegal? How can they be allowed to do this to customers and remain in business. ? They lifted the restriction from reversed funds and said happy trading and all devices are trusted. After my positions were at a large gain they closed them and then closed my account and kept my money.

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